Avoid them!

I went through immense pain and frustration today, trying to renew my business insurance with Simply Business. I only called to update my credit card, as the other had expired. I wasn't expecting a tirade of repetitive questions aimed at up-selling the policy and increasing cover. By the end of the call I could have boxed the guy's ears.

According to Simply Business I am not a training consultancy as I run "training classes". The arrogant Simply Business customer service rep then had the audacity to tell me that he'd looked up the definition of a training consultant on Google, so apparently he was the font of all knowledge. All of this to try and extort more money from me. A three times higher premium in fact. Nice job!

It seems, the total idiot I am, I picked the wrong category last year and my annual business insurance has been as good as useless ever since. Training consultants only advise on training needs, they don't actually do the work. Silly me!

In short, the advice I received from Simply Business today was inconsistent, inaccurate and confusing. To make matters worse, their attitude was arrogant, condescending and unhelpful. The pressured sales tactics added to the misery. God help anyone who has to make a claim on their policy.

My advice is to go to a company who knows what they are talking about and avoid them