horrendous customer Srvice!!Waste of TIME!! STAY AWAY!CHEATS

Simply Business www.simplybusiness.co.uk
★☆☆☆☆
1.2
2.0% of users recommend this
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BrynleeHardy's review of Simply Business www.simplybusiness.co.uk

“horrendous customer Srvice!!Waste of TIME!! STAY...”

★☆☆☆☆

written by BrynleeHardy on 24/04/2014

Absolutely the most frustrating and most harrowing experience to get employer's liability included into an existing quote.
Everytime I have spoken to the Customer Service team at Simply Business I have wanted to tear my hair out and bang my head against the wall. Be sure you have at least an hour in your hand when you call them as they will ask you the same question 10,000 times and put you on hold at least 20 times!!
They are the most annoying and frustrating people on this planet!!!!!They are a bunch of cheats!
They are most incompetent and will write the details you told them on the phone incorrectly. Absolute waste of time.
DO NOT GET AN INSURANCE POLICY FROM THEM AND DO NOT EVEN DREAM OF CALLING THEM UNLESS YOU HATE YOUR LIFE AND WANT TO DIE!!!!
USELESS CUSTOMER SERVICE!! ABSOLUTELY excreat COMPANY!!!!!
STAY AWAY!!!!!

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Simplybusiness's Comment

Written on: 21/08/2014

Hello

Firstly I'd like to apologise for the frustration we have caused you. I cant view any of your personal details on this site so I'm afraid I cant look at your account specifically. However I'd like to assure you that although we may have kept you waiting for some time, we do greatly appreciate your patience at that time. Sometimes we need to look at a policy a little more in-depth to make sure the cover is right for you, and it sounds as though this was the case with your policy when you called. Thank you for taking the time to feed back to us.

Kind Regards
Kristina
Customer Loyalty

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