Arc Legal Assistance Reviews - www.arclegal.co.uk

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Latest Reviews

★☆☆☆☆

“LegalExpensesSHAM”

Written on: 08/10/2014 by Visataero (2 reviews written)

I Contacted Liverpool Victoria Insurance that I had my Legal Expenses through, they gave me the telephone number of Lyons Davidson Solicitors in Edinburgh, I contacted them and gave them my details, they said they would call me back that day, they never did, two days later I phoned again, they stated I would get a call back by 5 pm, never got a call back, finally got a call 5 days later, they advised me I had a valid claim against a garage that had damaged my car, they then said they would send… Read Full Review

Arclegalassistance's Response to Visataero's Review

Written on: 14/10/2014

We are sorry to hear that you are not happy with the service that you have received from us.

We welcome customer feedback but unfortunately cannot provide a response when this is provided anonymously.

Please contact us so we can investigate what has happened and provide you with a full response.

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Visataero's reply to Arclegalassistance's Comment

Written on: 14/10/2014

You know who I am, the information above identifies me on your files, you threw out my claim for Legal Expenses and threw out my Complaint against your company, this is another SHAM BY ARC, they are trying to make people think they are interested in complaints against them.

Your Company Reference is ARC/026/008127/HAS. Now review it and come up with the same corrupt decision.

Also another case I had with ARC Legal Assistance was, they said I had a claim with another company, and that I had to pay the costs of lodging a small claims action against that company, I refused to pay the costs of lodging a complaint as they would not tell me the name of the Solicitor or Legal Representative that was going to act for me, and if the case was defended was I going to have to travel to the Court myself to appear, as I was hundreds of miles away from the Court.

The FOS advised ARC to get a Scottish Solicitor to give me a Legal Opinion in my case, Arc wrote to me advising me to get a Solicitor to do a Legal Opinion in my case, I was asked to tell the Solicitor to contact ARC to get authorisation to do the opinion and for payment arrangements to be made. I contacted Harper MacLeod Solicitors in Glasgow, I explained my case I asked them if this is the type of case they would do, and if they had any conflict of interest in this matter, I was advised that they had no conflict of interest, as I do not want to waste my time with bad SOLICITORS, I recorded all my conversations with the Solicitor at Harper MacLeod, I gave them the name of the person at ARC to contact, a week later I had not heard from the Solicitor, so I phoned him again, he advised me that he had not heard from ARC, and that he would contact them again, a further week later I again had not heard from him, so I contacted him again, he advised me he had sent ARC the companies terms and conditions, to ARC, then a week later I got a call from him stating that they would not be taking my case, I asked him why he had wasted my time, he refused to answer. I then lodged a complaint against this SOLICITOR. I then got a response from a Professor, I believe he is a Professor of Sewage. He advised me the following. I have discussed the the matter with my Partner, who was the Partner in charge of that particular part of the department, we do not actually have a file for you in relation to this matter, we did not take you on as a client, I was advised by the Solicitor that I would be the companies client even with ARC paying for the opinion. The Professor of Sewage then goes on to say that. the Solicitor talked to ARC, and that you had disagreed with an opinion offered by your previous Solicitor, you can see why he is a Professor of Sewage. I had not got an opinion from a previous Solicitor, the opinion on my case was the opinion ARC got from an English Solicitor in my case, the opinion ARC refused to give me a copy of. I only managed to get it from the FOS, and that it was an opinion from an English Solicitor. As detailed in my previous comment, but here it is again.

It was from a Solicitor in England called Stones, I am in Scotland and a Legal Opinion from an English Solicitor is irrelevant as we have a different Legal System in Scotland. I contacted Stones Solicitors in Exeter, I asked them if they had a Scottish Solicitor in their Practice, did they have anyone with a Scottish Practicing Certificate, were they a member of the Scottish Law Society of Scotland. I got a letter back from a [name removed] at Stones Solicitors in Devon which stated.
Insofar as the issue of whether or not this Firm is competent to advise on a matter subject to the Scottish Legal System, IT IS CLEARLY NOT. So why did their company do so, he also advised me that he had written to ARC and advised them to get an opinion in my case from a Scottish Solicitor, the FOS has also told ARC to get a Legal Opinion in my case from a Scottish Solicitor. But the Professor of SEWAGE states it was from my previous Solicitor, again you see why the Professor is a Professor of SEWAGE.

The Sewage Professor then goes on to say, that I was also in dispute with those Solicitors and indeed with the Legal Expenses Insurers. That is correct, as they got an opinion from an English Solicitor with no Scottish Legal System Experience, and that ARC had tried to hide this legal opinion from me. The Solicitor then spoke to the Solicitor in charge of the department who advised that he should not take on the case. this was almost a month after I contacted him and detailed everything to him. I was the whistleblower in this matter, how they had attempted to defeat the ends of justice in my case, pervert the course of justice in my case, by using a Solicitor in England with no Scottish Legal Experience to give an opinion in my case, and then hide that opinion from me. So ARC is stopping me getting a Legal Opinion like the FOS advised them to do, and the Solicitor in England advised them to get a Scottish Solicitor to do that opinion in my case. So ARC are still involved in perverting the course of justice in my case, and you would not expect the solicitor and the Professor of Sewage to take on someones case when they had exposed a bad Solicitor, and a bad Legal Expenses company, involved in defeating the ends of justice, and perverting the ends of justice, as the only difference between Solicitors and Criminals is, that criminals do not have a registered office and their name over the door, they are not that stupid.

ARC Legal Expenses are still perverting the course of justice in my case, and defeating the ends of justice in my case, a ruling in the High Court of Justices on Legal Expenses states that the client can use their own nominated Solicitor, but ARC used its own Solicitor.

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Visataero's reply to Visataero's Comment

Written on: 15/10/2014

Another Crooked Legal Expenses company in ACROMAS, they have their registered office in Gibraltar, so I presume they do not pay any tax in the UK, probably no VAT either. They are the SAGA Legal Expenses SHAM. I contacted ACROMAS about a breach of contract case, they like all other Legal Expenses Companies keep telling they do not have that letter in their file, they have no record of that letter,. even with them all being sent by Email, and by Recorded Delivery Post, and the enclosures witnessed by an Independent person, and posted also witnessed by an independent person. ACROMAS stated that I did not have a 51% chance of success in my case, I asked them if the person that made this decision was a CROOKED SOLICITOR OR A CROOKED PARALEGAL, they advised me that nobody with qualifications in Law that had reviewed my case, I also asked if the person had experience in Scottish Law, again the answer was nobody had Scottish Legal Expertise, they then said they would send this to a Scottish Solicitor, a week later I got their reply, that the Scottish Crooked Solicitor had agreed with their opinion, and that I did not have a 51% chance of success, I asked the name of this CROOKED Solicitor, and guess who it was, HARPER MACLEOD, as in the comments above, I asked for a copy of that opinion, they said they did not have one, it was all done by phone, I then asked for the name of the Solicitor that agreed with their decision, and they said they could not give me that information about him or her, but I already know the Solicitors name, he is the one that turns all claims from anyone that is making a claim under their Legal Expenses Policy with ACROMAS, Remember Harper MacLeod works for many large Insurance Companies and Legal Expenses companies, and I believe the more claims they turn down the more commission they get from ACROMAS, or I also believe that if the turndown claims they will continually get their contract with ACROMAS renewed. I have been pursuing this breach of contract myself, and I have been in negotiations myself with the company that breached its contract with me, and today I RECEIVED A CHEQUE FROM THEM. for their breach of contract with me, and what do you think this CROOKED Company ACROMAS said, that they had given me that payment as a WAIT FOR IT, A GOOD WILL PAYMENT. RUBBISH, when a Crooked Legal Expenses company or its Crooked Solicitor gets a settlement or wins your case for you, They will class it as their Legal Expertise, but when a client wins his case himself when they stated it did not have a 51% success rate, they class this as a GOODWILL PAYMENT, I would put it the other way round.
It would be interesting to see if anyone ever got a Crooked Legal Expenses company and its CROOKED SOLICITORS to ever take on a case, let alone win it. I am sure ARC and ACROMAS will get some TROLLS to praise their Crooked Proceeds of Crime and Money Laundering operation they are involved in with Crooked Solicitors.
I and others I know will not be renewing our Insurance with SAGA again, as they are using a CROOKED Legal Expenses Company to do their Legal Expenses Claims, Legal Expenses payments as part of any Insurance Policy is just a big SHAM, basically a Proceeds of Crime and Money Laundering Operation.
If anyone takes out Legal Expenses Cover, check if it is with ARC or ACROMAS, then it is just a waste of money, I it is not these companies, check with them which Solicitors these Legal Expenses Insurers use, if it is Harper Macleod of Lyons Davidson in Scotland run a mile from it, Lyons Davidson is on the Internet as the Solicitors FROM HELL, that is an understatement, using these Solicitors is like ARMAGEDDON. Do not waste you money.
Remember loosing letters, not having them on file, being unsure and unclear is the tricks they play on you to try and defeat you, make you give up your case, or you abandon it through sheer frustration, this is the game they play with Policyholders.

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★☆☆☆☆

“Total incompetence!!!!!!!”

Written on: 02/10/2014 by pyShields4 (1 review written)

Do not touch this company with a barge pole!!! Sold me Rent guarantee insurance, I needed to make a claim due to a tenant not paying rent. I didnt think I had a claim due to various reasons, however, Arc Legal insisted I did have a claim and put this in writing!! After 3 months down the line and paying us 2 months rent they contacted me to inform me they had made an error and I didnt have a claim after all and asked for the monies back they had paid me up until then????!!!! Ridiculous!! Shop… Read Full Review

Arclegalassistance's Comment

Written on: 14/10/2014

We are sorry to hear that you are not happy with the service that you have received from us.

We welcome customer feedback but unfortunately cannot provide a response when this is provided anonymously.

Please contact us so we can investigate what has happened and provide you with a full response.

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★☆☆☆☆

“Pushy and amateur phone assistance”

Written on: 27/07/2014 by Freeman166 (1 review written)

Not professional. Desperate. 25% of your claim will be taken so shop around… Read Full Review

Arclegalassistance's Comment

Written on: 30/09/2014

Hi,

Thank you for your recent review and bringing this issue to our attention.

We have become aware of individuals receiving calls from a company referring to themselves as “Arc” with regards to making a claim for compensation after suffering a personal injury resulting from a road traffic accident.

I can confirm that Arc Legal Assistance has no links with this company, either by company structure or association. We are a Legal Expenses Insurance provider, and we only handle claims where a valid claim has been made to us under one of our insurance policies. We do not undertake any activity where we make out bound calls to encourage individuals to make claims.

We are sure you will appreciate confusion between this company and our own is not welcome. We are keen to contact them to raise this but have so far been unsuccessful in tracing them. To this end, if there is any further information that you can provide we would be very grateful to receive it.

If you require any further information, please do not hesitate to contact us.

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★☆☆☆☆

“Worst ever insurance ”

Written on: 21/07/2014 by McIntyre219 (1 review written)

Trying all sort of techniques to make sure you dont get funding. Admin clerks are approvals of legal claims without any qualification and deciding what is considered legal and take up your time to approve any claims you made. Very quick to turn around and reject the claim. They wrote me three times telling my case is not eligible for funding, I fought and complained with them and in the end , after many arguments I managed to speak with their panel solicitors who were happy to take it on but… Read Full Review

Arclegalassistance's Comment

Written on: 14/10/2014

We are sorry to hear that you are not happy with the service that you have received from us.

We welcome customer feedback but unfortunately cannot provide a response when this is provided anonymously.

Please contact us so we can investigate what has happened and provide you with a full response.

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★☆☆☆☆

“Legal cover by Arc assistance is of no value”

Written on: 09/04/2014 by Erboaby2014 (2 reviews written)

Took out arc legal cover with my insurance with Aviva - when I needed legal cover, arc assistance were called upon - they took all the details then promptly told me to make a claim through the small claims court because it wasn't in their interest to pursue my case. I have now taken my insurance business elsewhere, because of arc and aviva not listening to their cusomers. I'm being generous leaving a 1 star review - if the option of minus 5 was available then it wouldnt have been a 1 star!! … Read Full Review

Arclegalassistance's Response to Erboaby2014's Review

Written on: 14/10/2014

We are sorry to hear that you are not happy with the service that you have received from us.

We welcome customer feedback but unfortunately cannot provide a response when this is provided anonymously.

Please contact us so we can investigate what has happened and provide you with a full response.

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Erboaby2014's reply to Arclegalassistance's Comment

Written on: 14/10/2014

I wasn't anonymous when your company took money from me for legal assistance and when I needed legal cover, gave me no legal cover at all.

My salary insurance legal cover has now moved over to your company - I am in the process of finding a better company , as your company let me down, so badly - I have notified my provider of the situation and they are considering if they should tighten up their control on your company or move to another provider.

A very poor service from arc and I would recommend anyone with arc to find a better company to deal with the legal side.

I lost money due to arc because I hadn't got a 10k plus claim - I was just told by arc to use the small claim court and otherwise it was tough luck!!

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★☆☆☆☆

“ARC THE LEGAL EXPENSES COMPANY FROM HELL”

Written on: 06/03/2014 by Hansensg439 (1 review written)

ARC have been dealing with my Claim for Legal Expenses since 15th January 2014, they are a total Nightmare, my Insurance Company is LV, and they have been of no help to me. I sent all the details of my claim to LV, they sent it all on the ARC, then they Email me and say they are UNCLEAR AND UNSURE, every time you Email them you get an Email saying you will get a reply in 5 days, then they say you have not sent all the information, and they ask you for Information you have already sent them, I… Read Full Review

Arclegalassistance's Comment

Written on: 14/10/2014

We are sorry to hear that you are not happy with the service that you have received from us.

We welcome customer feedback but unfortunately cannot provide a response when this is provided anonymously.

Please contact us so we can investigate what has happened and provide you with a full response.

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★☆☆☆☆

“Can I use the word 'scam'?”

Written on: 20/08/2013

In my experience, Arc Legal Assistance, in cahoots with its panel solicitors, Irwin Mitchell, will do everything possible and more to wriggle out of providing legal expenses cover. Peace of mind, my foot! Dealing with Arc Legal and its panel solicitors has been more stressful and frustrating than coping with the legal dispute with which I applied for assistance in the first place! The ubiqitous 'reasonable prospects' of success test is manipulated to the nth degree, so that the insured… Read Full Review

Arclegalassistance's Comment

Written on: 14/10/2014

We are sorry to hear that you are not happy with the service that you have received from us.

We welcome customer feedback but unfortunately cannot provide a response when this is provided anonymously.

Please contact us so we can investigate what has happened and provide you with a full response.

Reply to this comment
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