Arc Legal Assistance Reviews -

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Latest Reviews


“Total incompetence!!!!!!!”

Written on: 02/10/2014 by pyShields4 (1 review written)

Do not touch this company with a barge pole!!! Sold me Rent guarantee insurance, I needed to make a claim due to a tenant not paying rent. I didnt think I had a claim due to various reasons, however, Arc Legal insisted I did have a claim and put this in writing!! After 3 months down the line and paying us 2 months rent they contacted me to inform me they had made an error and I didnt have a claim after all and asked for the monies back they had paid me up until then????!!!! Ridiculous!! Shop… Read Full Review

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“Pushy and amateur phone assistance”

Written on: 27/07/2014 by Freeman166 (1 review written)

Not professional. Desperate. 25% of your claim will be taken so shop around… Read Full Review

Arclegalassistance's Comment

Written on: 30/09/2014


Thank you for your recent review and bringing this issue to our attention.

We have become aware of individuals receiving calls from a company referring to themselves as “Arc” with regards to making a claim for compensation after suffering a personal injury resulting from a road traffic accident.

I can confirm that Arc Legal Assistance has no links with this company, either by company structure or association. We are a Legal Expenses Insurance provider, and we only handle claims where a valid claim has been made to us under one of our insurance policies. We do not undertake any activity where we make out bound calls to encourage individuals to make claims.

We are sure you will appreciate confusion between this company and our own is not welcome. We are keen to contact them to raise this but have so far been unsuccessful in tracing them. To this end, if there is any further information that you can provide we would be very grateful to receive it.

If you require any further information, please do not hesitate to contact us.

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“Worst ever insurance ”

Written on: 21/07/2014 by McIntyre219 (1 review written)

Trying all sort of techniques to make sure you dont get funding. Admin clerks are approvals of legal claims without any qualification and deciding what is considered legal and take up your time to approve any claims you made. Very quick to turn around and reject the claim. They wrote me three times telling my case is not eligible for funding, I fought and complained with them and in the end , after many arguments I managed to speak with their panel solicitors who were happy to take it on but… Read Full Review

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“Legal cover by Arc assistance is of no value”

Written on: 09/04/2014 by Erboaby2014 (2 reviews written)

Took out arc legal cover with my insurance with Aviva - when I needed legal cover, arc assistance were called upon - they took all the details then promptly told me to make a claim through the small claims court because it wasn't in their interest to pursue my case. I have now taken my insurance business elsewhere, because of arc and aviva not listening to their cusomers. I'm being generous leaving a 1 star review - if the option of minus 5 was available then it wouldnt have been a 1 star!! … Read Full Review

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Written on: 06/03/2014 by Hansensg439 (1 review written)

ARC have been dealing with my Claim for Legal Expenses since 15th January 2014, they are a total Nightmare, my Insurance Company is LV, and they have been of no help to me. I sent all the details of my claim to LV, they sent it all on the ARC, then they Email me and say they are UNCLEAR AND UNSURE, every time you Email them you get an Email saying you will get a reply in 5 days, then they say you have not sent all the information, and they ask you for Information you have already sent them, I… Read Full Review

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“Can I use the word 'scam'?”

Written on: 20/08/2013

In my experience, Arc Legal Assistance, in cahoots with its panel solicitors, Irwin Mitchell, will do everything possible and more to wriggle out of providing legal expenses cover. Peace of mind, my foot! Dealing with Arc Legal and its panel solicitors has been more stressful and frustrating than coping with the legal dispute with which I applied for assistance in the first place! The ubiqitous 'reasonable prospects' of success test is manipulated to the nth degree, so that the insured… Read Full Review

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