SANTANDER Online SHAMBLES!

Santander Business Bank Account
★☆☆☆☆
1.1
9.0% of users recommend this
  • Customer service

  • Value For Money

HighlyFrustrated's review of Santander Business Bank Account

“SANTANDER Online SHAMBLES!”

★☆☆☆☆

written by HighlyFrustrated on 21/10/2013

The changeover does not work. We were informed we did not need to do anything to prepare for the changeover as we were not changing any of our details. BUT alas the simple changeover was not possible due Santander Technical issues. After ringing charged 0845 numbers for 15 minutes on two occasions I was asked to clear internet cache, and re-enter details which did not resolve the problem. We were told technical should ring back within 24 hours....Of course this did not happen. Then rang back after 24 hours and again waited 15 charged minutes, gave up, rang standard banking who fobbed us off (maybe because she was sat next to the business telephone guy), rang business line again, waited another 15 charged minutes, asked security question of bank balance - which as we had no access - we could not answer, offered last statement balance but this was not good enough.....therefore threatened closing account....HBOS here we come.....

  • Customer service

  • 1 year and over

    Banked with company

  • Value For Money

Mcartdon1's Response to HighlyFrustrated's Review

Written on: 01/11/2013

same here doesn't support internet explorer 10.!!
but wait till you get on it==== worse to follow cant download anything useful to excel! the data export isn't even understood by them they have no solution!!
and when you batch pay and go to the say sixth page of your payees, and tick one, then work back ticking them off to the first page, it only remembers the first and last one none of the pages you went back on then you loose the lot when you try to correct it
the site is totally amateur makes you wonder about them having access to your money.
frustrated customer

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