Written on: 04/07/2012 by CharlesFoxston (2 reviews written)
Exactly the same issues around process for me - taking too long to process (2 months in the end), writing letters with terribly poor grammar in them which made the requests unclear, and requesting the kind of information about the business that is normally reserved for larger organisations.
They seem to fail to understand the kind of companies that most consultants run (i.e. one up from using an Umbrella company). Most other banks know this information, and make sure they express this kind of account request.
They even told me they had received my emails and replied to them, despite me never receiving these so called replies! Then they had the cheek to state they get thousands a day and don't have time to chase up customers when I asked why they didn't check that I had received their information.
Stay clear of them. There are many better options (Cater Allen and HSBC are brilliant).
Plus points - they sent me a Visa Debit card for my Business Current Account- even though they've refused me one for my own private Current Account (a different matter but they constantly harass me every time I enter a branch asking if I've tried to upgrade to a Debit card and looking surprised when I get turned down again by the computers)! I really cannot believe that giving me a Debit card on one account and not another, is a logical decision for them.
Could be a top class bank like they were when they were Abbey National.
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