Shameful

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  • Customer service

  • Value For Money

Hackedoff100's review of Royal Bank of Scotland Business Bank Account

★☆☆☆☆

“Shameful”

Written on: 12/10/2017 by Hackedoff100 (4 reviews written)


I would draw your attention to the following service I have received from RBS.

1. We have a joint account albeit a rather dormant one and one name was omitted and lost.
2. RBS did however send the omitted person a VISA card and then had no record of it.
3. RBS sent a cheque book in a single name and then told us it would be find for the other person to use that cheque book.
4. Having finally got the second person reinstated they were unable to set up telephone or online banking despite many attempts.
5. We had 2 linked accounts which we wished to separate and despite many attempts this has not been done.
6. The personal banking website is slow and unresponsive
7. The people answering the phones have only basic knowledge and have to refer nearly everything.
8. Having spoken to one manager they told us that they would resolve matters but did not.
9. On several occasions we have been cut off
10. Having made a complaint the complaint handler called at an inconvenient time and promised to call back the following day. He did not and instead sent a letter.
11. When I called to ask for the matter to be dealt with by another person I was told that was not going to happen.
12. When I asked to speak to a manager I was told “managers don’t speak to customers”.
13. I have still not had a full response to my complaints but I did receive a letter 5th October stating that they will respond within another 4 weeks. This all began in August.
14. Many of these matters remain unresolved and nobody appears to care.

I’m afraid that RBS are not fit for purpose.
We will be closing our accounts with them

  • Customer service

  • 6 - 12 Months

    Banked with company

  • Value For Money

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