Incompetent, arrogant & rude

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Garrisonml338's review of HSBC Business

★☆☆☆☆

“Incompetent, arrogant and rude”

Written on: 09/08/2017 by Garrisonml338 (1 review written)

We are a small firm of solicitors and have used HSBC for over 10 years. Initially the relationship was good. We had an accessible business manager and the local branch was helpful. The first big shock was when they sent £1.7 million to a mortgage lender on a property sale instead of the £700K owing and the £1 million balance to the seller. When we challenged this monstrous error they responded that they would get "our" money back. We pointed out that the lost money was HSBC's money since they had no instruction to send the £1 million to the lender and faced with immediate recovery proceedings they refunded the money from their own funds. It took them three weeks to recover their money from the lender! Since then we have encountered many errors with CHAPS payment instructions. Staff at the local branch are always ignorant, unhelpful and impolite.

The final straw was when we were no longer able to access one of our accounts on the HSBC website. The response to our logon was just "sorry". It caused us a serious difficulty as it resulted in a late payment. Our complaint was met with arrogance: we were told that HSBC blocks access without warning when an account is not accessed for three months and that a complete new application was required regardless that all of our other accounts were still being accessed with the same logon.

We are now moving our business accounts to Metro Bank where we have 7 day service by polite staff and a usable internet service.

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  • 1 year and over

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