Written on: 12/07/2013 by Stylus12345 (1 review written)
I have being trying to setup a new small business account with HSBC via on-line and the phone.
It takes 1 week between before HSBC staff action any documents, respond or send out any documents, contrary to what they told me or say.
They will not provide an account number, etc. even though I am apparently approved.
I am even an existing personal banking customer and they are still trying to perform identify/reference checks via snail mail, etc. after being told this is not needed as I am known to them.
The final straw was the last phone call where a totally unhelpful HSBC person told me that is the way it is and would not help further and refused to transfer me to a supervisor.
Process comes before the customer!
I am off to a competitor
As rated by our community of reviewers
" Antiquated, and definitely not 'the world's local bank'! " Read More
" Wasted my 1 month and provoked me to leave them " Read More
Written by sansin
" Banking from the 90s but it's free " Read More
Written by robotoclipshe
" Quick turnaround application process " Read More
" Failure of basic services " Read More