Written on: 01/06/2012 by JohnHC
With the change to Santander I received a new debit card with my name wrong. Not spectacularly wrong - just a bit wrong. I rang up (8th May) and was told that they'ld send a new one. Today, 1st June, I have no new card and my old one has expired. So I ring up again. It appears that my new card with my correct name wasn't ordered (the reason my name had been changed was due to names on new cards - following the changeover - all being MANUALLY re-entered!!!); in any event I now apparently should have been sent a new PIN number which I haven't received.
I now have one old card and one new card. Neither work and I am told that I should receive my re-ordered PIN by 18TH JUNE!
Don't bother coming round my house for 18 days - I have no food to give you.
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