Imperial Consultants LTD Reviews - www.imperialconsultants.net

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★★☆☆☆
2.3 / 5
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Imperial Consultants LTD - www.imperialconsultants.net

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Latest Reviews

★☆☆☆☆

“Not Trustworthy ”

Written on: 02/05/2016 by Cesarn188 (1 review written)

Surveyor made up a false report,twisted my words completely. Told insurance I knew about problems with my roof and that the damage inside the property was long term. Both of these statements are completely untrue. Don't engage in any conversation with them. … Read Full Review

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★★★★☆

“You Can Count on Imperial”

Written on: 22/04/2016 by Joydeep (1 review written)

I spoke with an advisor not long ago and they helped me through the process. I am very happy and satisfied with the service and staff i received. I would highly recommend Imperial consultants to anybody..which should mean something to you if youy are looking this review up. No time wasted, they came out and helped me get the job done asap… Read Full Review

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★☆☆☆☆

“Willing to break data protection Laws”

Written on: 13/04/2016 by Amaris1955 (1 review written)

I REQUESTED INFORMATION IMPERIAL CONSULTANTS HOLD ABOUT ME AND THEY HAVE REFUSED TO PROCESS THE REQUEST. THIS IS AGAINST DATA PROTECTION LAWS AND SHOULD PROVIDE INFORMATION THEY HOLD ABOUT ME ON REQUEST (DATA PROTECTION ACT 1998) DO NOT TRUST THIS COMPANY THEY DO NOT COMPLY WITH THE LAW IN THIS CASE I RAISE. ASK YOU INSURER TO SEND ANOTHER COMPANY… Read Full Review

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★★★★★

“Quick and painless”

Written on: 20/10/2015

I suffered a leak from the flat above. My insurance company instructed Imperial to deal. I had to get the work done quickly as I have a young child and my flat was a mess. When Imperial rang me I explained the work had been done. I was told to send in the invoice and photos and they will review. So I emailed them in. About three hours later a nice man called and told me he had looked at the invoice and photos I had sent and that the costs were ok. He explained that he will request the payment… Read Full Review

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★★☆☆☆

“I should have googled them first”

Written on: 20/09/2015 by Dominic427 (1 review written)

my flat was flooded by neighbour upstair. Imperial were appointed to assess the damages. First, they are not in any hurry to visit your place, you will have to wait for appointment 2 weeks. Second, they are not very friendly and will try to minimise the amount required to fix the damages to the minimum. Avoid them, ask to appoint someone else… Read Full Review

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★☆☆☆☆

“DO NOT LET YOUR INSURANCE COMPANY SEND THESE PEOPLE”

Written on: 18/01/2015 by ChanceIngram396 (1 review written)

Came to my house due to storm damage to my roof in the north of scotland (which had suffered unusual high winds recorded at 120 mph), roof is relatively new and has been passed by chartered surveyor, he walked across garden with ladder in hand and then walked back (didn't go on roof), after five minute inspection he informed us that he didn't think insurance would pay, after heated discussion he told me to take legal advice, my husband told him he was working for AXA and only came with the sole… Read Full Review

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Montymontezuma's Comment

Written on: 22/01/2015

We were effected by the same official record breaking storms on the Western Isles & have also had a very disappointing encounter with the Imperial Consultants 'surveyor'. Despite asking several times how a householder can know of potential problems that are not visible to them, no real answer was forthcoming other than I should pay for someone to go up on to my roof every year. He was 'unprofessional' in other respects too and displayed poor customer service skills in many respects.

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Eileen78's Comment

Written on: 22/01/2015

Stand your ground and call your insurance company, tell them you are not happy with the person as I have done, they have now decided to ignore his report in my case and have asked me to submit costings for my roof, they apologised and admitted the storm caused the damage, if you have no joy with them then tell them you want to make an official complaint, they are obliged to reply within eight weeks, if they do not comply then you can go to the ombudsman which is free of charge, good luck, hope you get your damage sorted out. Regards

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Logden's Comment

Written on: 08/02/2015

Complain to trading standards about Imperial. THEY ARE ALLEGEDLY DISHONEST.

You can ask Citizens Advice to send a complaint to Trading Standards on you behalf.

Hope you manage to get the settlement you need.

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★☆☆☆☆

“Imperial consulants incompetent”

Written on: 26/04/2014 by wysjoz (1 review written)

Imperial consultants were used by AXA to review damage to my property. Right from the start I encountered problems, stay away from this company as it full of incompetent, rude, useless people who are clearly targeted not to pay out claims. Took them 3 months to assess my house then said it was normal wear and tear because I had to get it fixed as couldn't wait any longer. Even the directors who clearly just play golf are no better. Typical insurance company who happily take your money but never… Read Full Review

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Logden's Response to wysjoz's Review

Written on: 08/06/2014

I would contact Citizens Advice as they helped me with issues regarding Imperial Consultants. Ask them to send the case to trading standards!

Did the surveyor ask you to sign what they may call an agreement?

I REFUSED TO ENTER INTO A CONTRACT WITH THEM BUT THEY STILL INSIST WHAT I WAS ASKED TO SIGN WAS NOT A CONTRACT.

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Eileen78's Response to wysjoz's Review

Written on: 23/01/2015

Tell your insurance company you want to make a formal complaint, they cannot ignore you by law, they have eight weeks to respond, get an independant survey done on the damage to your property (tell your insurance you are taking legal advice) and mention the ombudsman, they are likely to back down and pay up, these people they send are not professional they are there with the simple aim of saving the other parties money.

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Logden's Response to wysjoz's Review

Written on: 08/06/2014

I would contact Citizens Advice as they helped me with issues regarding Imperial Consultants. Ask them to send the case to trading standards!

Did the surveyor ask you to sign what they may call an agreement?

I REFUSED TO ENTER INTO A CONTRACT WITH THEM BUT THEY STILL INSIST WHAT I WAS ASKED TO SIGN WAS NOT A CONTRACT.

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Wysjoz's reply to Logden's Comment

Written on: 08/06/2014

I didn't sign anything. They just emailed report. It also took them 4 months to complete it then said wear and tear instead of storm damage. I will contact citizens advice. Thanks for your help

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★☆☆☆☆

“Allegedly Dishonest ”

Written on: 15/10/2013

Imperial are an allegedly bad company as their surveyors allegedly do not follow correct procedures and do what they can to get you to sign allegedly unexplained documents. Do not let them into your home! When you complain they allegedly are not interested and their surveyors are not allegedly accountable to regulatory bodies. Imperial should be made accountable for their actions… Read Full Review

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Wysjoz's Comment

Written on: 08/06/2014

Yes they should. Their attitude and customer service is shocking

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Wysjoz's Comment

Written on: 08/06/2014

Yes they should. Their attitude and customer service is shocking

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★★★★★

“Suzy excellent”

Written on: 25/01/2013

I had a problem with water damage in my property and I was contacted by the above.her easy manner and friendliest made my concerns seem less.Her effeciency and attention to my case was second to none. My case number was ZH3-520-535.Well done Suzy and thanks again for all your help… Read Full Review

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Logden's Comment

Written on: 03/03/2013

Can'tsay my experience was good. Imperial are nothing but trouble and haqve no respect for people they deal with. When you complain you just get fobbed off.

Imperial are a total disgrace.

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Eileen78's Comment

Written on: 22/01/2015

Mmmmmm, you were very lucky

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Wysjoz's Comment

Written on: 09/06/2014

You musty have got the 1 good member of staff tnere then,

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