Freestart Plc Reviews - www.freestart.plc.uk

★★☆☆☆
1.9 / 5
28% of users recommend this
  • Value For Money

? Ask our helpful community of experts about this product or company
Freestart Plc - www.freestart.plc.uk - Ask a question now

Media Gallery for Freestart Plc - www.freestart.plc.uk

Freestart Plc - www.freestart.plc.uk
Freestart Plc - www.freestart.plc.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Bad company. ”

Written on: 20/12/2014 by Tennant70 (1 review written)

Bad company, over priced and rude selling to people with no IT skills and basic over priced web starter kits that you could get for cheaper if you shop around… Read Full Review

Report this review
★☆☆☆☆

“charges galore”

Written on: 01/12/2014 by gorephoto (2 reviews written)

Been with them for some time but since they got larger their service has declined except for regular calls to add another service or a charge for adding something. Have fell off the chart and they are now asking for fees for optimisation, Facebook entry, mobile phone apps etc ..As well as a charge for upgrading to a template used by newer customers Have advised I want to go to another smaller supplier where I can get a contact to speak to and am now informed that they want £25.00 per domain… Read Full Review

Report this review
★☆☆☆☆

“No website yet”

Written on: 29/11/2014 by feHagan58 (1 review written)

Never had to review a company before but so annoyed with this company. Paid for website in April this year and still nothing. They have put wrong name wrong info and even put a letter I wrote to them as website info. They have now told me the website is live but I cant get into to it and neither can my customers. I have now been told by them there is not enough content on the website to go on google. So have paid for nothing. Also spent so much time on phone and although I am 1st in queue after… Read Full Review

Report this review
★☆☆☆☆

“this company lied continually about how great there...”

Written on: 11/09/2014 by Reagan465 (1 review written)

this company lied continually about how great there service was and that I was only on a years trial period that I could cancel at any time, 11 months later they took another years payment, I had already forgotten about them and wrote off the first years money as a bad experience due to there product being useless, refused to give my money back, made loads of excuses and blatant lies AVOID!!!!!!!… Read Full Review

Report this review
★☆☆☆☆

“Bad Bad Bad”

Written on: 10/09/2014 by ReyOlson (1 review written)

Bad product, always getting sales calls, slow sites, clearly they dont know themselves how to use html… Read Full Review

Report this review
★★★★☆

“Customer Support Service”

Written on: 10/07/2014 by L.Jay (1 review written)

Been using Freestart for 5 years or so and generally there customer service levels are fairly good, although waiting time can be long (lucky I have a freephone number), but today I must say the Tech Support guy was excellent. He admitted when he didn't know the answer to my problem but kept trying different ideas and in the end the problem seems to have been resolved. I must add that I have spoken to him on previous occasions and has always been bright and helpful plus called back when… Read Full Review

Report this review
★★★★☆

“Simple Upgrade with difficulty”

Written on: 10/07/2014 by BraedenLockhart44 (1 review written)

Freestart has been terrific value. I initially spent time designing and arranging my site. I liked the way I could plan it and use my images. I had lots of positive feedback. All was great until I went for the simple upgrade system. This shouldn't have been live until it was ready and I had proofed it. It should have been thoroughly checked first by design team. Additions were made that upset the basic structure of my site. The order of viewing was lost. I wanted clean simplicity. I should… Read Full Review

Report this review
★★★★★

“Great Start”

Written on: 04/07/2014 by Kirklandbp107 (1 review written)

Freestart have been helpful since day one. The sales team where honest, the support team approachable and the updates team useful. I cannot recommend a Company more. They go above and beyond for you and all at such a small price. My website looks great and showcases my business beautifully. I am pleased the site represents my salon and my image. The unlimited, continued support from English speaking folk is great. They understand I am not technically minded and have the patience to talk me… Read Full Review

Report this review
★★★★★

“Best Website Company”

Written on: 06/06/2014 by BarbaraStaite (1 review written)

We have a website with Freestart going back many years and wanted another one for our sister company. We went for the top of the range website for this company and I'm delighted with it. I can't understand why other people are writing bad reviews, Freestart's websites are great and we are always on the first page of Google, there's nothing to complain about, their support team are second to none, always willing to help and best of all, they are in the UK. These websites are simple to build… Read Full Review

Report this review
★☆☆☆☆

“Poor service”

Written on: 03/06/2014 by Diamondcs123 (1 review written)

Poor all round service,website wasn't even on google promised to sort it never did. Demand a refund after about two weeks finally spoken to somebody that resolved it and refunded me Wouldn't recommend… Read Full Review

Report this review
★☆☆☆☆

“THEY STEAL MONEY FROM YOUR CARD”

Written on: 31/03/2014 by 52Costello (1 review written)

DO NOT EVEN TALK TO THESE PEOPLE AND DONT WHATEVER YOU DO GIVE THEM A CARD NUMBER ! I TALKED TO THEM ON THE PHONE AND GOT TRICKED INTO TAKING UP A WEB SITE VERBALLY. I WENT AWAY FOR AN HR TO THINK ABOUT IT AND THEY HAD ALREADY TAKEN MONEY FROM MY CARD. MY BANK HAS TAKEN IT BACK FROM THEM BUT I MAY HAVE TO TAKE THEM TO COURT… Read Full Review

Cleverperson's Comment

Written on: 04/07/2014

most phones have a button called disconnect

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“DO NOT USE ”

Written on: 11/03/2014 by RebekahAlmeida (1 review written)

After being promised an updated website and paying the premium in Dec 2013, we are again still waiting. Freestart are utterly unprofessional and have failed to offer what was promised. Do not trust this company - the sales representative sells you a great job - but the reality is the can't acheive… Read Full Review

Report this review
★☆☆☆☆

“BEWARE THE SALES REPS DON'T TELL YOU IT IS A 2 YEAR...”

Written on: 11/10/2013 by ricote (2 reviews written)

When They Try & Sell you This Product They Forget To Tell You It Is For A 2 Year Contact & Send You A Letter A Year Later To Let You Know They Are Taking Another Payment From Your Credit Card / Debit Card For The Second Year, If You Contact Them They Will Try & Charge a Cancellation Fee of £25.00. Even If You Don't Use There Service Because it is So Poor They Will Still Try & Charge You For The Second Year. BE VERY CARFULL BEFORE YOU THINK ABOUT USING FREESTART… Read Full Review

Report this review
★☆☆☆☆

“Ripped Off !!”

Written on: 13/08/2013 by PartyWorldUK (1 review written)

Bought what I was told was a 1 year contract for a "Beugle Store". 11 months into my year they charge my card for another year without warning, Contact them to complain to be told that no in fact you have a 2 year contract. I would have never entered into a 2 year contract on something new without tried and tested results. They are refusing point blank to refund the money taken without warning. So my next stage is now to complain to my bank to get a refund and then maybe a claim to trading… Read Full Review

Report this review
★☆☆☆☆

“AWFUL.THEY GO FOR HARD SALE, TERRIBLE...”

Written on: 25/04/2013

Appalling. They caught me off-guard with a phone sales pitch when I was precisely thinking of setting up an online shop. Their sales representative promises had nothing to do with the service that was (not) provided. He said that Freestart would set up the shop for me, which they did only in a very small part. So I had to do it myself. Do you think they would have sent me a User's manual with the welcome pack? Think again. No such welcome pack. I had to ask for the User's manual. The guy I… Read Full Review

Report this review
★☆☆☆☆

“Freestart PLC are only interested in taking your money”

Written on: 29/03/2013 by Jimswife (1 review written)

I have been a customer of Freestart PLC for about 8 yrs and have managed to dodge most of their notorious sales pitches. Last year I was sold a Beugle site which for me was a complete non-starter, as I don't sell over the internet. Its use wasn't properly explained to me. However, that has now expired and I just put the matter down to bad experience. In February this year I decided I needed to update my website. The Freestart software that was on my website was not working with I-pad's and… Read Full Review

Alan.laithwaite's Response to Jimswife's Review

Written on: 23/04/2013

This client has now been sorted out.

As stated in a previous review, which I've chosen to withdraw, I've been a customer of Freestart PLC for about 8yrs and had always been satisfied with the service until a recent problem arose. However, the complaints I had have been listened to and an agreement has been reached about the work carried out on my website.

Freestart PLC

Reply to this comment

Alan.laithwaite's Response to Jimswife's Review

Written on: 24/04/2013

The entry below has been taken from another site and is the clients words, not ours, I did add this in the comment below, but I think the association with the other site has been removed.

Alan Laithwaite
Freestart plc

Reply to this comment
Report this review Read 2 Comments
★☆☆☆☆

“LIARS”

Written on: 21/03/2013

This company will tell you anything to get a sale, but want they don't tell you is that you are signing up to a 2 year agreement, with awful customer service,never done what they said they would.I agree with the other reviews they mis sold us this product and lead us to believe it was a one of payment. Avoid this company like the plague. Also have reported them to Citizen Advice Bureau, and Office of Fair Trading! … Read Full Review

Report this review
★☆☆☆☆

“BEWARE”

Written on: 13/03/2013

DIDNT TOLD THAT AGREEMENT 2 YEARS, JUST SENT TERMS AFTER I PAID FOR FIRST YEAR!!!… Read Full Review

Cleverperson's Comment

Written on: 10/07/2014

all terms and conditions are on their website and are publicly available for anyone to view.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“horrible”

Written on: 07/03/2013

where are all old reviews about this company???? they are hiding terms before you pay for this service! now they trying to get money from me again. Reported to Citizen Advice Bureau. Who has experience with this company???… Read Full Review

Cleverperson's Comment

Written on: 10/07/2014

all terms and conditions are on their website and are publicly available for anyone to view.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“DO NOT USE FREESTART”

Written on: 15/02/2013

Awful customer service, failed promises, no support. They take your money and that's itt you are on your own. Do not fall for the hype, don't take any sales calls, go elsewhere but do not use these people… Read Full Review

Report this review
overview