The Kings Ferry Reviews - www.thekingsferry.co.uk

Click here if this is your business
★★☆☆☆
1.8 / 5
From 4 reviews
25% of users recommend this
Click here if this is your business
  • Value For Money

? Ask our helpful community of experts about this product or company
The Kings Ferry www.thekingsferry.co.uk - Ask a question now

Media Gallery for The Kings Ferry www.thekingsferry.co.uk

The Kings Ferry www.thekingsferry.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Shocking Service DO NOT USE”

Written on: 05/12/2014 by MaribelFreeman (1 review written)

I cannot advise against this company enough. Their customer service is non existent. Have raised complaints with them just to be told 'we will investigate'. Have had issues such as lost property being handed to the driver which has then disappeared en route to the office, coaches leaving early or driving straight past the stop, passengers being made to get off and walk down a busy slip road, drivers getting lost and regularly complaining to passengers about their poor working conditions... this… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Quicker and Cheaper Than Train”

Written on: 08/06/2014 by McCarthy48 (1 review written)

Been using the Swale service to Cannon St for six months now. Guaranteed a seat, picks me up from just outside my front door and despite perceptions of coaches, is comfortable. Drivers and ticket collectors are always happy to help. Wi-fi and sockets would be nice, but I'm sure they will both arrive. Can't fault the service and it is delayed an awful lot less than the train, certainly at half the price of the train, you can't complain… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Customer Service not on their list of priorities”

Written on: 23/09/2013 by KentAviator (1 review written)

Have been used to driving into Canary Wharf but having recently moved to a new house just 50 yards from a coach stop I thought I'd give Kings Ferry a try. Unfortunately i bought 40 tickets "determined to give them a fair try". I wish I hadn't Obviously the journey is going to take longer, but being in Canary Wharf I've often had to wait an additional half hour because a coach is full. They say on their website that they have spare coaches nearby for such events. They certainly have coaches… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“GETTING WORSE AND WORSE”

Written on: 10/01/2013

Having travelled on the Kings Ferry coaches for more than 20 years I have noticed the services getting worse. Drivers either have the radio blaring or are moaning to the front passengers about their terrible pay, hours etc. The reduced Christmas services carried on to 4th January. WHY!!!! You can quite often be left at Canary Wharf in the evenings due to overcrowding on certain coaches. KF know about this but nothing has ever been done. Thank God I only have a month left on my ticket. Speedy… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Kfdigital's Comment

Written on: 15/03/2013

Dear customer,

Our recent customer survey showed that 98.9% of our customers rate the service as good, very good or excellent. We are sorry about your experiences with us, if you have something you wish to discuss with us please call or email and we are happy to help. If there is something we can do to improve your service then we will do so.

Customer Services
The Kings Ferry Ltd

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
overview