Customer Service not on their list of priorities

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KentAviator's review of The Kings Ferry www.thekingsferry.co.uk

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“Customer Service not on their list of priorities”

Written on: 23/09/2013 by KentAviator (1 review written)

Have been used to driving into Canary Wharf but having recently moved to a new house just 50 yards from a coach stop I thought I'd give Kings Ferry a try. Unfortunately i bought 40 tickets "determined to give them a fair try". I wish I hadn't

Obviously the journey is going to take longer, but being in Canary Wharf I've often had to wait an additional half hour because a coach is full. They say on their website that they have spare coaches nearby for such events. They certainly have coaches available - never known them to be used though. Tonight, again, I got turned away from the 719. By the time the next one turns up, I could have been half way home if I'd driven!

Can't wait until my tickets are used up. Never aain.

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