"Left with no bus"

National Express Coach
★★☆☆☆
1.8
19.0% of users recommend this
  • Value For Money

Evelynu126's review of National Express Coach

“"Left with no bus"”

★☆☆☆☆

written by Evelynu126 on 22/07/2014

Me and my husband booked returned ticket for the day out to Cambridge, from London as it's cheaper than train. Weather is very hot this days and we were very pleased that conditioner is on but just as we depart passengers start complaining that is to cold, driver ignored all comments, so by the end of journey I couldn't fill my fits, and people put jackets on. Our return to London was at 17.20, so we got to the coach station 15 min. earlier.Bus didn't arrive in time. After waiting for an hour bus arrived but driver told us it's not our service and refuse to take us as it's fully booked and advise contact customers service and that all buses running 2 hours late because of traffic. We contacted customers service and have been told that system is down at the moment so unable to check whereabout our bus and if it's still coming and nothing they can do and that the only way is that we have to wait for bus to arrive.
We basically left on our own waiting for bus that still didn't arrive after another 40 minutes so we end up getting a train. What the waist of money.

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