Customer Service Sucks & Service Terrible

Click here if this is your business
Megabus www.megabus.com
★★☆☆☆
2.0
From 348 reviews
31.0% of users recommend this

  • Value For Money

Click here if this is your business

Guest's review of Megabus www.megabus.com

“Customer Service Sucks and Service Terrible”

★☆☆☆☆

written by on 13/04/2016

This is the first time my daughter and I have tried using the megabus as a method to go to New York. The bus kept breaking down, the driver did not communicate with the passengers, no air circulation on the bus, and customer service could not provide any details. The bus was scheduled to arrive in New York at 10:34. We were sitting in Baltimore at 9:30 am not making any progress during this trip. I called to have my monies refunded simply because I had to utilize another method of transportation so I did not use Megabus. The only thing they do is provide a redemption code for $18.00 which I'm not interested in accepting since the total amount paid was way more than that. Word to the wise... Don't use their service!

  • Value For Money

write a review
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0
Report this review

Share this Page

Business Owner?Claim your free Review Centre Star Rating badge now!
Claim your item page Take control of your reviews by setting up
your free Business Account