Written on: 29/08/2012
I travelled with Megabus Cardiff to London in August 2012. A double decker bus load of passengers were left waiting outside our bus in the pouring rain for over one hour after the departure time. The bus driver only let us on the bus when somebody knocked on the window. I can only imagine what he was doing on the bus for all that time but he was definitely unstable. He delayed us another fifteen minutes because he was unable to shut a door.
During the journey he pulled over onto the hard shoulder, claimed there was a mechanical fault and burnt the clutch to make everyone panic about the smell of burning. He blew his horn numerous times at overtaking cars for no reason. He blew his horn at and didn’t slow down for pedestrians crossing the road in London.
For this we had no apology or explanation I still have no idea why we were over an hour and a half late. In fact the bus driver was hostile towards the passengers and tried to blame the faulty door on us! I have complained to Megabus and received no reply.
I would never recommend Megabus. Do not use if you need a reliable service! It is worth paying for the other coach services for peace of mind and safe drivers!
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