avoid avoid avoid

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Coach Broker
★★★★☆
3.9
71.0% of users recommend this

bethkilg's review of Coach Broker

“avoid avoid avoid”

★☆☆☆☆

written by bethkilg on 12/09/2015

On Wednesday 26th August 2015 we organised a bus to take us to Reading Festival through COACH BROKER. We were given a bus that was provided by RICKS TRAVEL. The bus was oranisged to pick us up from the festival at 12 noon on Monday 31st August (Bank holiday) After waiting for half an hour, allowing for traffic, the bus still hadnt shown up so we tried to call the number of RICKS TRAVEL lots of times. There was no answer. After waiting for an hour or more we decidied we should try their emergency number that was provided on the website..however there was no answer also! This left us with no choice that to contact another bus company, BIZZY BEES, and organise a new bus last minute and on bank holiday. Costing us, 21 under 19 year olds, an additional £450 to the £650 we paid for the original bus from RICKS TRAVEL. We were unable to get hold of them all of monday. We were left waiting outside the festival for 6 hours in the pouring rain before we were able to start out journey home. On tuesday we rang to ask what had happened and the man, who was extremly rude, uniterested and unhelpful, told us that the driver had called in sick however on another occassion told us that the driver had gone on holiday. He then told us to contact COACH BROKER, when we had told them what happened they contacted RICKS TRAVEL, who had yet again fabricated another story about how the bus had broken down on the way to collect us and had tried to call around to organise a new bus for us and that it was out of their control that we were inconvienienced.COACH BROKER believed this pack of lies, outrageously, and have just wanted to forget about the issue. There was no efforts made to compensate us and no responsiblitly was taken by either companies. If you are looking to book a bus then I would steer clear of this

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