Other people's opinions are over exaggerated..

I only use Arriva when in the emergency situation of not being able to use the better bus companies, XprEE or Midland Classic.

Although I find some peoples reviews harsh espicially when buses are only £1.20/£1.30 per journey for me without fail regardless of how far i'm going as long as its in Staffordshire, the cons of Arriva definetely outweigh the pros.

Once i was on the last Tamworth - Lichfield route 785 i think it was and the bus driver got in to an arguement with a customer which made the bus leave about 20 minutes late, i was just lucky i wasnt in a rush to get home, the bus driver drove dangerously fast and obviously didn't care & of course i didn't get a response to my thankyou when I got off the bus.

To sum up cons of Arriva-
Rude drivers ones with good English are sarcastic and ones with poor English just grunt as it seems & I haven't come across 1 friendly Arriva driver ever

Buses are about 40% reliable when it comes to turning up and leaving on time

Sunday services are pathetic- should put more on or don't bother running the buses at all on a sunday

Timetables have been published incorrectly which have caused me issues in the past

They stop for several minutes at random stops that nobody uses constantly! Must be why they're late when it is their fault- there was an occaison where one driver stopped to speak to a colleague that was passing on an another Arriva bus!

Pros-
Cost effective

Heatings nice in the cold weather

Buses seem cleaner than they used to be

Useage of double deckers at peak times