Written on: 06/04/2014 by 179Stout (1 review written)
The Arriva service in Stevenage is hopeless - 1 in 3 mornings my bus just doesn't turn up, leaving me late for work. With restricted mobility, walking isn't an option. The drivers are often surly and sometimes even aggressive and abusive. The helpline has a standard script to follow "no problems reported on the service" and will not deviate from that message no matter how many complaints about non-existent buses they receive.
The timetable seems to be a total work of fiction and the app isn't much better. Cannot understand how Arriva keep winning franchises - unless they're spending all the income from shockingly high fares on PR, advertising and nice dinners for local authority commissioners.
As rated by real users
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