Horrid service & customer care

“Horrid service and customer care”

Written on: 06/08/2012 by afalzon (1 review written)

Arriva Malta offered a special service during the MTV Concert and I decided to give it a go.
I purchased two tickets for €2.50 each, which included pick up and return to any village.
I waited over an hour and the 17:42 and 18:05 bus 52 from Dingli never turned up.
I waited till 18:30, at that stage I went with my car.

I sent an email to arriva to ask for a refund and this was the reply:

"In the event of the cancellation, withdrawal, delay, diversion or termination of any service, or in the event of the service being otherwise unavailable to you due to the service being fully occupied or otherwise, we shall not be liable for any losses, damage, costs or inconvenience that you suffer as a result."


Arriva's service leaves much to be desired!