Timberwise Reviews - www.timberwise.co.uk

★★★★★
4.6 / 5
138
91% of users recommend this
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Timberwise - www.timberwise.co.uk

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Latest Reviews

★★★★★

“Excellent Service”

Written on: 28/11/2015 by IRDent (1 review written)

I was impressed with the professionalism and reliability of Timberwise when they surveyed and treated woodwork in our loft. Also, the speed and flexibility of arranging and completing the work. I would definitely use them again and can thoroughly recommend Timberwise to others… Read Full Review

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★☆☆☆☆

“Gross incompetence when invoicing”

Written on: 13/11/2015

These people quoted me £480.00 for the work to be done and instead of taking a deposit of £192.00 I.e. 40% from my credit card they took £230.40 I.e. £480.00 plus 20% VAT being £576.00 and then 40% of that amount when I mailed to complain I was told these things happen. It was agreed I would be invoiced for the correct balance of ££249.60 however I have just received an invoice for £334.40 as they have charged me £84.80 for GPI insurance which I did not ask for. I have again sent a… Read Full Review

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★★★★★

“Quick and effective and great customer service ”

Written on: 29/09/2015 by Woodwormfree (1 review written)

From the moment I phoned the company I was treated with respect and the process was clearly explained. Any questions I had were answered and the paper work was clear and easy to follow. I liked the customer service as they were friendly and polite. I liked that the work was carried out promptly and no mess was left afterwards. In less than a week from requesting a visit the house was treated for woodworm. Would recommend to anyone… Read Full Review

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★★★★★

“A STRESS FREE PROCESS”

Written on: 11/09/2015 by Wotsirb52 (1 review written)

From my first enquiry phone call to the completion of the work the process was totally stress free. The initial survey was completed by a very efficient and knowledgeable lady who explained totally and in plain language what was needed. I received the report/quote in less than 24 hours and pleasantly surprised by the price having received a quote for double the amount 2 weeks earlier from another company. The technician arrived as planned and did a fantastic job. He cleaned everywhere on… Read Full Review

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★★★★★

“Head and shoulders above the rest”

Written on: 09/09/2015 by DerekPeters (1 review written)

When I found I needed a woodworm treatment on my new home, a victorian cottage,I contacted everyone that a yell.com search produced. Timberwise were the only ones who actually answered the phone, all the rest went to voicemail and no-one, yes no-one, called me back. The survey was done, the deal agreed, then the operations team took over to schedule the work. There were the inevitable delays that go with a property transaction but it did not phase them. They offered me dates, and didn't turn a… Read Full Review

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★★★★★

“Very helpful and professional, with no hard sell!”

Written on: 03/09/2015 by Bradye82 (1 review written)

Having just bought and moved into a new house, we were concerned at the strong smell of damp which was present in the kitchen. A homebuyer's report had shown evidence of some damp, but we worried that the problem was worse than it first appeared. I contacted Timberwise, who agreed to carry out a damp survey of our house. Their surveyor turned up on time, was very polite and professional, and managed to identify the problem - which turned out to be the plumbing - and give us advice on how to… Read Full Review

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★★★★★

“Fast, efficient and professional”

Written on: 04/08/2015 by Esperanza264 (1 review written)

I would not hesitate to recommend Timberwise to those seeking th ever vices of this company. From my first point of contact on the telephone to the gentleman that attended my home, I received polite, courteous and efficient service from all involved. Timberwise operate a very professional service and I aim to use them again in the future without hesitation… Read Full Review

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★★★★★

“Service with a smile:)”

Written on: 25/07/2015 by Fatima86 (1 review written)

I have nothing but praise for this company. I found them from a random search on Google but it's the best choice I made. Have dealt with them for more than a year now and have had very pleasant dealings with this company. They were so flexible and accommodating, not once did the surveyor grumble or moan at the amount of times he had to come out to our property. They got the work done quickly and efficiently. They have highly skilled technicians who understand and know what they are doing… Read Full Review

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★★★★★

“Changed my life”

Written on: 16/07/2015 by Tyronei175 (1 review written)

What a difference it has turned my bungalow around. No more damp smells when entering my bungalow. It's been a God send wish I knew about it years ago. Many thanks… Read Full Review

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★★★★☆

“Good fast work”

Written on: 23/06/2015 by AnnLG (1 review written)

Great service provided from survey to completion of works. Surveyor really helpful and informative about what the issues were. Provided lots of good advice. Works completed efficiently and to a good standard. Contractor cleaned up everyday and put everything back in order. Really pleased with all works carried out by Timberwise, I would recommend them… Read Full Review

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★★★★★

“Professional, Personal & Punctual”

Written on: 22/06/2015 by GK1983 (1 review written)

From the very beginning Timberwise were a pleasure to deal with and a real source of comfort to us - especially during what was an unnerving time following a flood. I met a few water proofing companies as part of the remedial process and the Timberwise surveyor was easily the most helpful, friendly and professional surveyor I dealt with. We were also impressed by the engineers who performed the works - they couldn't have been more diligent and considerate. We also appreciated how informative… Read Full Review

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★★★★★

“Excellent service”

Written on: 20/06/2015 by 250Stafford (1 review written)

Great service from Timberwise. They went well out of their way to help me meet a very tight deadline - all the staff were very helpful and I would highly recommend them. Timberwise will be top of our list for any similar work in the future. Best customer service I have seen in a long time… Read Full Review

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★★★★★

“Efficient, professional and helpful”

Written on: 06/06/2015

We were required to carry out dry rot treatment to one room of our house by our purchaser's mortgage company. After speaking to another dry rot treatment company who would not listen to our specific requirements and demanded to cover the whole house, we were recommended Timberwise. Throughout the entire process all our requests were dealt with and the Timberwise surveyor did whatever he could to make the whole process as painless as possible. As we needed the work done quickly, Timberwise… Read Full Review

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★★★★☆

“Good Service”

Written on: 19/05/2015

Timberwise was instructed to survey a Grade 2 Listed barn for potential Woodworm, as noted by our Building Surveyor. A comprehensive survey was undertaken and full report provided, which was easy to read and understand. The type of infestation was identified, deemed to be 'live,' and remedial measures suggested alongside a quote. The quote was competitive. I instructed Timberwise to undertake the works; these were undertaken promptly and professionally with a 20 year guarantee provided as… Read Full Review

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★★★☆☆

“Waste of time”

Written on: 06/05/2015 by MacKinnon159 (1 review written)

Spoke to a friendly and helpful lady over the phone, she booked me an appointment for the following day at a certain time. Unfortunately no one turned up, I had to call back and ask where the surveyor was. Turned out he was never available to come in the first place, he even said he has no idea why the lady would book him in when he was not in the area. He did manage to come out and see our base bet but it was a couple of hours later. I was told the whole basement would need tanking and other… Read Full Review

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★★★★★

“Great all round service would recommend”

Written on: 01/05/2015 by tyas.debbie (1 review written)

Would like to thank the whole team from start to finish for damp proof course done on my property in Leeds Kevin Fieldhouse - Who inspected my property and quoted for work to be carried out very efficient and fast service. Russ Carr - The young man that completed all the work . I had to leave my parents to house sit whilst the work was being carried out. My mum who is an OCD queen :) made several good comments about Russ been very good at clearning up after the work had been carried out… Read Full Review

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★★★★★

“Great Service and Work”

Written on: 28/04/2015 by njb81 (1 review written)

Survey was booked in quickly after the request, surveyor was great and did a thorough check of everything and gave us good explanations. The work was booked in after we received the quote, as the price was reasonable. All work carried out by Timberwise has been done to spec they gave us and to a high standard. We would definitely go back to them for any future surveys/work if needed and we will definitely be recommending them to others… Read Full Review

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★★★★☆

“Quick, Efficient and Professional”

Written on: 28/04/2015 by Murray497 (1 review written)

Very professional and efficient service, from the initial survey to getting the work completed. Have used them a few times now on different properties and the best firm i have dealt with for Damp Proofing. Very satisfied customer… Read Full Review

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★★★★★

“One of the best companies I have dealt with in a while!!”

Written on: 28/04/2015 by Hana1466 (1 review written)

I have recently purchased a property and as part of the mortgage agreement I had to have timbers inspected and treated for woodworm. The office staff were fantastic to speak with, very attentive and efficient. Our surveyor kept us up to date with proceeding and informed us immediately by telephone of the results of the survey, written report followed shortly after. The man who came to treat the woodworm was very polite and helpful. Due to arrive at 8:00am and was spot on. Excellent company… Read Full Review

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★★★★★

“Trustworthy, helpful and quality service!”

Written on: 24/04/2015 by GeorgiouG (1 review written)

Timberwise were a recommendation, and they lived up to the high expectation I had of them, they completed an onsite survey and there were differences from another survey that I had . I had a number of questions and they were willing to send a site engineer a second time to answer them for me and show me damp reading in person. They understood my needs, and were willing to be flexible with the work that needed to be carried out and arranged the works to be conducted at short notice, they… Read Full Review

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