Timberwise Reviews - www.timberwise.co.uk

★★★★★
4.6 / 5
92% of users recommend this
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Latest Reviews

★★★★★

“Quality and Reliability”

Written on: 24/02/2015 by YvonneMP (1 review written)

After seeking the advice of several builder, I asked a local plasterer to give me an assessment of some damp patches in my hallway. The plasterer recommended I should telephone a company which, subsequently led to Timberwise. An appointment was arranged for a surveyor to visit. He arrived, took time and care in his assessment and advised what should be done to alleviate the damp problem. A written assessment arrived and I contacted Timberwise to arrange the work. A date was set some weeks… Read Full Review

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★★★★★

“We were very pleased with Timberwise”

Written on: 07/02/2015 by Clarestannard (1 review written)

Timberwise staff were helpful and efficient. The customer service was prompt. The work was performed efficiently and neatly. I was very pleased with the workman who came to our property as well as the surveyor… Read Full Review

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★★★★★

“Wet Rot Treatment”

Written on: 06/02/2015 by Ingram399 (1 review written)

Timberwise were on time for their inspection of my property and subsequently quoted for the work to be carried out. On the due date and time specified two operatives came to carry out the above works. A skip was already in position. They duly ripped out all the old flooring in the living room and treated the sub floor. On completion of this work they replaced the floor with new timbers. The work was carried out over two days and they were very neat and tidy . They even left a trap door… Read Full Review

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★★★★★

“Reliable and friendly service ”

Written on: 06/02/2015 by SullivanHays164 (1 review written)

I have used Timberwise on three different occasions to treat areas of rising damp and have always found them reliable and efficient. The work was carried out on time and everyone involved, from the surveyor who came out initially to the office staff involved in arranging things, to the workmen who actually carried out the work were friendly and helpful. I would definitely recommend them to others as a firm you can trust. They are not cheap, but the price is fair for the level of service and the… Read Full Review

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★☆☆☆☆

“Damaged ceiling”

Written on: 05/02/2015 by AminaNapier (1 review written)

Initial customer service good although we had to chase for an installation date. Positive pressure unit installed in our attic but engineers damaged our ceiling during installation. We've complained and was told that they would look into it but it would be better if we paid the final bill to avoid interest charges. Reluctantly, we paid the bill but ultimately my husband was more or less accused of damaging the ceiling himself. Very poor aftercare service. No receipt for payment, unit manual or… Read Full Review

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★★★★★

“Fantastic, helpful, and stress-busting!”

Written on: 04/02/2015 by ManxNorton65 (1 review written)

After having discovered my tenants' house had a devastating dry rot infestation, I rang Timberwise after having been recommended them by a good friend (who'd only had wet rot - the lucky girl!) The expert came round to survey the damage, and managed to reassure me that I wasn't going to lose the entire ground floor, and that although the extent of the fungus was quite grave, there was light at the end of the tunnel, and Timberwise could sort it all out. As time wore on, and after having two… Read Full Review

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★★★★☆

“From Damp to Dry!”

Written on: 04/02/2015 by Rosalind.W (1 review written)

My experience with Timberwise was excellent. Firstly the surveyor came at the time arranged and answered all my questions clearly. Then on the day arranged, my main concern was that I had to leave a friend to let the man in because I wasn't able to be present. I was a little nervous of having to leave the man unsupervised but I need not have worried Timberwise staff are very reliable and not only was the job very neatly done but he left no mess… Read Full Review

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★★★★★

“Thorough & professional”

Written on: 03/02/2015 by Sullivan85 (1 review written)

This company were both helpful (admin/contracts staff) and accommodating to my requirements in terms of timescales and the advice they provided from the initial survey (resulting from a Buildings Surveyors Report) to identifying a soultion that was practical and cost effective. … Read Full Review

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★☆☆☆☆

“6 attempts to fix 1 problem! Trading Standards Invloved!”

Written on: 28/01/2015

These guys haven’t got a clue, countless times they have not shown up. Insistent that I take time off work to meet their engineer who turns up late or doesn’t turn up with the right equipment. ripped the skit off with a crowbar and left the plaster in a right state! I have consulted with trading standards and I am now in the process of getting my own contractor to complete the work and sue them for the costs of the work and refund the guarantee that they have not honoured … Read Full Review

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★★★★☆

“TIMBERWISE DID A GREAT JOB”

Written on: 27/01/2015 by muzzzzer (1 review written)

Having had our basement flood due to a collapsed manhole, we had to have the basement completely gutted and re done in order to make it completely water proof. We were amazed at just how many companies are out there offering this basement conversion/water-proofing service. We got 3 quotes in and went for the mid price of the 3. All seemed well and we were about to place the order when we then discovered the company we were about to order with had had financial problems. When we checked this… Read Full Review

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★★★★★

“Timberwise !”

Written on: 06/01/2015 by 467Holt (1 review written)

Timberwise recently performed a damp proof course installation for me on a new house purchase. More importantly when I rang them I had a maximum 10 day lead time to complete the works before I moved in. They moved heaven and earth to get the works done and all was satisfactorily completed on time the day before I moved in. Excellent work too, cleanly undertaken over a weekend ! Would highly recommend if you need the works doing, try Timberwise first… Read Full Review

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★★★★★

“Survey showed there was a problem with mild wood...”

Written on: 03/01/2015 by Mary403 (1 review written)

Survey showed there was a problem with mild wood termite infestation in loft timbers on property I was purchasing. Contacted Timberwise and reception staff helpful and said surveyor would contact for an appointment. This was carried promptly by friendly and helpful surveyor. Work carried out with no inconvenience - problem solved and guaranteed for 20 years, with no stress or worry… Read Full Review

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★★★★★

“RELIABLE, EXCELLENT VALUE, TRUSTWORTHY”

Written on: 22/12/2014 by MFJ1 (1 review written)

WOULD DEFINITELY RECOMMEND THIS COMPANY NO QUESTION. THEY WERE HELPFUL, ALWAYS AVAILABLE, VALUE FOR MONEY AND TRUSTWORTHY… Read Full Review

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★★★★★

“2014 was my dry rot year! ”

Written on: 22/12/2014 by ooHoover278 (1 review written)

I have been very happy with Timberwise from start to finish, ie from the office staff, to the technician and various other workmen employed and the surveyor who visited the site. I was particularly pleased with the technician/joiner who spent a considerable time at my property. He was very hard working, efficient, trustworthy, a brilliant joiner and I had total faith in his workmanship… Read Full Review

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★★★★★

“Excellent service throughout”

Written on: 17/12/2014 by Chaneyyi42 (1 review written)

The surveyor who visited was extremely helpful and explained how and why he was testing for damp. He explained the process with us and also took time to discuss a possible cellar conversion with us. He gave us some very useful advice. The admin staff were pleasant, the work was booked in to suit us and the workmen were friendly and efficient. Overall we were very happy with the job throughout… Read Full Review

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★★★★★

“Excellent and efficient service to get the job done”

Written on: 08/12/2014 by CazRuddick (1 review written)

From the survey to the setting up of the job, everything was straight forward. Even when late issues were found, contact with the company for guidance was so easy. Whilst job had to be put on hold pending that guidance, resetting a date was again straight forward and no hassle. Work (can't remember the workman's name but like the others, very knowledgeable, personable and helpful) was carried out with diligence and high standard. All good… Read Full Review

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★★★★★

“Timberwise Damp Course”

Written on: 07/12/2014 by Paddy678 (1 review written)

Very happy. The two man team were very efficient, they worked quickly but with all the work being carried out to a high standard. They were friendly and polite and cleaned up after they had finished. Very happy with Timberwise and would definitely recommend them to a friend. 5 stars and a big thumbs up!… Read Full Review

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★★★★☆

“Detailed survey report & efficient workmen”

Written on: 28/11/2014 by taylorjohn (1 review written)

WORKMEN The two workmen who came and did the work were very helpful, explained what they were doing and why and made good suggestions. Anecdotally, the guy who did the dry rot in the cellar strongly advised us to get someone to look at the soil pipe and cellar wall (which turned out to be ESSENTIAL). The local plasterer also did a good job on the walls and skirting board. It's hard to comment on the dry rot treatment and damp proofing, as we really wouldn't know what a good job would look… Read Full Review

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★★★★★

“RECOMMENDED”

Written on: 23/11/2014 by Saraia486 (1 review written)

Would definitely recommend this company. Good value, great work and trustworthy. Basement needed tanking. Site manager explained everything fully. Was always available on the telephone if needed. Builders were efficient and completed the job to a high degree… Read Full Review

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★★★★★

“Called Timberwise at lunchtime Friday, by good fortune...”

Written on: 17/11/2014 by j_a_m_e_s (1 review written)

Called Timberwise at lunchtime Friday, by good fortune they had a consultant in the area on Monday, agree that he would pick up the keys to my purchase address and would meet him at the property. To my great delight the telephony agent spoke directly with the selling agent, she emailed me the consultants timescales and contact details and by Friday close of business everything was paid for and organised. The consultant called me on Monday once he had the keys and was on route to the property… Read Full Review

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