Timberwise Reviews - www.timberwise.co.uk

★★★★★
4.5 / 5
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Latest Reviews

★★★★★

“telephone discussion ”

Written on: 02/11/2016

I rang to ask about having a survey of some woodworm . The lady I spoke to was very knowledgeable and helpful, explaining the type of beetle and the probable cause, and likely effectiveness of different treatments. In fact she advised me that a survey would not be very useful because the treatment options were very limited, and the problem was unlikely to be serious. It increased my knowledge and peace of mind considerably… Read Full Review

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★★★★★

“Very reassuring!”

Written on: 29/09/2016

I contacted Timberwise as I was concerned that I had dry rot developing in my loft. Rather than calling for a survey, I was asked instead to email photos of the timbers to establish whether or not this was so. Within 20 minutes(!) she phoned to reassure me that having looked at my photos, I should not be concerned and that it definitely wasn't dry rot. She advised me that what I thought was dry rot were salts coming out of the timber brought about by condensation and a lack of air circulation… Read Full Review

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★★★★★

“Excellent service!”

Written on: 26/08/2016 by BitchGoddess (1 review written)

Prompt attention from start to finish. Receptionist got an inspector to site the same day. He rang me within a few hours! Been and gone and done it! Such a great help having prompt attention - peace of mind now. Nothing urgent. Builders who looked at the site having me on (am a 70 year old woman, trying to rip me off! No chance now! Fabulous company and set up - estimates given including VAT (wish they all did this). Will sleep well tonight - Great Big Thanks to the two people who helped… Read Full Review

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★☆☆☆☆

“Poor recommendation for building type. Conflict of...”

Written on: 08/05/2016

After our buyers valuation surveyor requested a damp and timber survey be completed our buyer, without knowledge of the industry, commissioned Timberwise. The property is 250 plus year old cottage, lime plastered with no signs of damp and historic woodworm beetle (as expected on a property of this age). Timberwise, who are primarily a damp proofing contractor let us remember, with a few readings on the plaster (by damp meter calibrated for timber!) reported back within the day with a report… Read Full Review

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★★★★★

“Very efficient ”

Written on: 21/04/2016 by Sanders128 (1 review written)

Your technician who treated our woodworm infestation today was extremely efficient thorough about this job, in fact he found a few more holes with his torch. He was very pleasant and the completed work looked very good indeed… Read Full Review

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★★★★★

“Professional and friendly service”

Written on: 16/03/2016 by StayAtHomeMotherOfTwo (1 review written)

Timberwise was recommended to me when a builder spotted some rot in our under-floor beams. Timberwise sent a surveyor out to assess the extent of our rot, and he identified 3 separate wet-rot problems that needed timbers replacing and chemical treatment. This was written up in a report and quote which I received promptly through the post. Two were accessible and we agreed to go ahead with these as the first part of the work. The third problem could not be fully assessed unless some floorboards… Read Full Review

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★★★★★

“Good Quality Works, Detailed Quotes”

Written on: 16/03/2016 by RichardDark (1 review written)

I manage a Victorian building in the Nottingham area and as the years have passed we have started seeing damp effect our building. I had several quotes from different companies that supply damp proofing and Timberwises was the most detailed. This gave me the confidence in them as a business to award them the works. During the works the contractors are polite and helpful, they also understand how to leave the site in a clean and tidy condition. We have had 3 or more jobs carried out by… Read Full Review

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★☆☆☆☆

“Lost the paper work rude and not helpful”

Written on: 11/03/2016 by Edwardslq344 (1 review written)

This company completed a pre purchase woodworm survey, 3 weeks later I finally track down the surveyor who informs me he lost the paper work and will need to go again. Not even a call to explain the situation. No apology and only met with rudeness on the phone when explaining to them that it has jeopardised my purchase. Complete waste of time… Read Full Review

Timberwise's Comment

Written on: 16/03/2016

HI,
Thanks for your valuable feedback. We take all comments from customers very seriously and I would like know more about your experience to help improve our service for future customers.I can be contacted - Thank you - Phil Lund, Marketing Manager

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★☆☆☆☆

“Very Poor Service”

Written on: 10/03/2016 by NoelPreston291 (1 review written)

I would advise anyone thnking of using Timberwise not to. I was let down from start to finish. The first initial survey did not assess the real amount of damp and rot so after having agreed to the firt survey they told me that double the amount of work needed doing as well aftrrer the initial strip. They said they do come across this as the nauture of dry rot is difficult to detect more growth but this amount doubled my first quote and other builders told me it was ridiculous. The property was… Read Full Review

Timberwise's Comment

Written on: 16/03/2016

HI,
Thanks for your valuable feedback. We take all comments from customers very seriously and I would like know more about your experience to help improve our service for future customers.I can be contacted - Thank you - Phil Lund, Marketing Manager

Reply to this comment
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★★★★★

“Excellent Service”

Written on: 28/11/2015 by IRDent (1 review written)

I was impressed with the professionalism and reliability of Timberwise when they surveyed and treated woodwork in our loft. Also, the speed and flexibility of arranging and completing the work. I would definitely use them again and can thoroughly recommend Timberwise to others… Read Full Review

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★☆☆☆☆

“Gross incompetence when invoicing”

Written on: 13/11/2015

These people quoted me £480.00 for the work to be done and instead of taking a deposit of £192.00 I.e. 40% from my credit card they took £230.40 I.e. £480.00 plus 20% VAT being £576.00 and then 40% of that amount when I mailed to complain I was told these things happen. It was agreed I would be invoiced for the correct balance of ££249.60 however I have just received an invoice for £334.40 as they have charged me £84.80 for GPI insurance which I did not ask for. I have again sent a… Read Full Review

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★★★★★

“Quick and effective and great customer service ”

Written on: 29/09/2015 by Woodwormfree (1 review written)

From the moment I phoned the company I was treated with respect and the process was clearly explained. Any questions I had were answered and the paper work was clear and easy to follow. I liked the customer service as they were friendly and polite. I liked that the work was carried out promptly and no mess was left afterwards. In less than a week from requesting a visit the house was treated for woodworm. Would recommend to anyone… Read Full Review

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★★★★★

“A STRESS FREE PROCESS”

Written on: 11/09/2015 by Wotsirb52 (1 review written)

From my first enquiry phone call to the completion of the work the process was totally stress free. The initial survey was completed by a very efficient and knowledgeable lady who explained totally and in plain language what was needed. I received the report/quote in less than 24 hours and pleasantly surprised by the price having received a quote for double the amount 2 weeks earlier from another company. The technician arrived as planned and did a fantastic job. He cleaned everywhere on… Read Full Review

Sammynbee's Response to Wotsirb52's Review

Written on: 24/02/2016

R u able to email me the other company? Iv had a high quote and want to know if it's the same people ? And whether to try timberwise.

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★★★★★

“Head and shoulders above the rest”

Written on: 09/09/2015 by DerekPeters (1 review written)

When I found I needed a woodworm treatment on my new home, a victorian cottage,I contacted everyone that a yell.com search produced. Timberwise were the only ones who actually answered the phone, all the rest went to voicemail and no-one, yes no-one, called me back. The survey was done, the deal agreed, then the operations team took over to schedule the work. There were the inevitable delays that go with a property transaction but it did not phase them. They offered me dates, and didn't turn a… Read Full Review

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★★★★★

“Very helpful and professional, with no hard sell!”

Written on: 03/09/2015 by Bradye82 (1 review written)

Having just bought and moved into a new house, we were concerned at the strong smell of damp which was present in the kitchen. A homebuyer's report had shown evidence of some damp, but we worried that the problem was worse than it first appeared. I contacted Timberwise, who agreed to carry out a damp survey of our house. Their surveyor turned up on time, was very polite and professional, and managed to identify the problem - which turned out to be the plumbing - and give us advice on how to… Read Full Review

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★★★★★

“Fast, efficient and professional”

Written on: 04/08/2015 by Esperanza264 (1 review written)

I would not hesitate to recommend Timberwise to those seeking th ever vices of this company. From my first point of contact on the telephone to the gentleman that attended my home, I received polite, courteous and efficient service from all involved. Timberwise operate a very professional service and I aim to use them again in the future without hesitation… Read Full Review

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★★★★★

“Service with a smile:)”

Written on: 25/07/2015 by Fatima86 (1 review written)

I have nothing but praise for this company. I found them from a random search on Google but it's the best choice I made. Have dealt with them for more than a year now and have had very pleasant dealings with this company. They were so flexible and accommodating, not once did the surveyor grumble or moan at the amount of times he had to come out to our property. They got the work done quickly and efficiently. They have highly skilled technicians who understand and know what they are doing… Read Full Review

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★★★★★

“Changed my life”

Written on: 16/07/2015 by Tyronei175 (1 review written)

What a difference it has turned my bungalow around. No more damp smells when entering my bungalow. It's been a God send wish I knew about it years ago. Many thanks… Read Full Review

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★★★★☆

“Good fast work”

Written on: 23/06/2015 by AnnLG (1 review written)

Great service provided from survey to completion of works. Surveyor really helpful and informative about what the issues were. Provided lots of good advice. Works completed efficiently and to a good standard. Contractor cleaned up everyday and put everything back in order. Really pleased with all works carried out by Timberwise, I would recommend them… Read Full Review

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★★★★★

“Professional, Personal & Punctual”

Written on: 22/06/2015 by GK1983 (1 review written)

From the very beginning Timberwise were a pleasure to deal with and a real source of comfort to us - especially during what was an unnerving time following a flood. I met a few water proofing companies as part of the remedial process and the Timberwise surveyor was easily the most helpful, friendly and professional surveyor I dealt with. We were also impressed by the engineers who performed the works - they couldn't have been more diligent and considerate. We also appreciated how informative… Read Full Review

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