Timberwise Reviews - www.timberwise.co.uk

★★★★★
4.6 / 5
93% of users recommend this
  • Value For Money

? Ask our helpful community of experts about this product or company
Timberwise - www.timberwise.co.uk - Ask a question now

Media Gallery for Timberwise - www.timberwise.co.uk

Timberwise - www.timberwise.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Excellent service throughout”

Written on: 17/12/2014 by Chaneyyi42 (1 review written)

The surveyor who visited was extremely helpful and explained how and why he was testing for damp. He explained the process with us and also took time to discuss a possible cellar conversion with us. He gave us some very useful advice. The admin staff were pleasant, the work was booked in to suit us and the workmen were friendly and efficient. Overall we were very happy with the job throughout… Read Full Review

Report this review
★★★★★

“Excellent and efficient service to get the job done”

Written on: 08/12/2014 by CazRuddick (1 review written)

From the survey to the setting up of the job, everything was straight forward. Even when late issues were found, contact with the company for guidance was so easy. Whilst job had to be put on hold pending that guidance, resetting a date was again straight forward and no hassle. Work (can't remember the workman's name but like the others, very knowledgeable, personable and helpful) was carried out with diligence and high standard. All good… Read Full Review

Report this review
★★★★★

“Timberwise Damp Course”

Written on: 07/12/2014 by Paddy678 (1 review written)

Very happy. The two man team were very efficient, they worked quickly but with all the work being carried out to a high standard. They were friendly and polite and cleaned up after they had finished. Very happy with Timberwise and would definitely recommend them to a friend. 5 stars and a big thumbs up!… Read Full Review

Report this review
★★★★☆

“Detailed survey report & efficient workmen”

Written on: 28/11/2014 by taylorjohn (1 review written)

WORKMEN The two workmen who came and did the work were very helpful, explained what they were doing and why and made good suggestions. Anecdotally, the guy who did the dry rot in the cellar strongly advised us to get someone to look at the soil pipe and cellar wall (which turned out to be ESSENTIAL). The local plasterer also did a good job on the walls and skirting board. It's hard to comment on the dry rot treatment and damp proofing, as we really wouldn't know what a good job would look… Read Full Review

Report this review
★★★★★

“RECOMMENDED”

Written on: 23/11/2014 by Saraia486 (1 review written)

Would definitely recommend this company. Good value, great work and trustworthy. Basement needed tanking. Site manager explained everything fully. Was always available on the telephone if needed. Builders were efficient and completed the job to a high degree… Read Full Review

Report this review
★★★★★

“Called Timberwise at lunchtime Friday, by good fortune...”

Written on: 17/11/2014 by j_a_m_e_s (1 review written)

Called Timberwise at lunchtime Friday, by good fortune they had a consultant in the area on Monday, agree that he would pick up the keys to my purchase address and would meet him at the property. To my great delight the telephony agent spoke directly with the selling agent, she emailed me the consultants timescales and contact details and by Friday close of business everything was paid for and organised. The consultant called me on Monday once he had the keys and was on route to the property… Read Full Review

Report this review
★★★★★

“Professional, high quality service”

Written on: 10/11/2014 by NeilPreston28 (1 review written)

I contacted Timberwise after I identified a problem with woodworm in my property. From the moment I made contact I was very impressed by the service offered. Someone came out to inspect the problem and after a thorough examination explained the treatment that would be needed. The guy was very professional and despite my own obvious lack of expertise re woodworm, was not "pushy" and at no point did I feel that he was trying to up-sell on the job. I was subsequently told what the price would… Read Full Review

Report this review
★★★★★

“Job well done”

Written on: 03/11/2014 by Roycei301 (1 review written)

The admin staff were extremely helpful throughout the whole process. The surveyor was extremely knowledgeable and informative. The workmen were very courteous and clearly very experienced at their jobs. I would certainly recommend anyone experiencing damp problems in their property to talk to Timberwise. If only the 'rest of the world' did what they said they were going to do and kept one as well informed from start to finish of a job! Well done Timberwise!… Read Full Review

Report this review
★★☆☆☆

“Poor Value for money, misleading Survey”

Written on: 31/10/2014 by Kadeh357 (1 review written)

We wanted a basement damp proofed and converted into a self contained flat, and we were told that they could oversee the entire job. We said we wanted a cost for the whole job, and they agreed to estimate this, and we agreed to pay £90 + vat for the survey. We spoke on more than one occasion and everything was clearly agreed. When the surveyor came, he was only there for about 30 minutes, and was not interested in looking at very much detail. When the report came, it gave a price for damp… Read Full Review

Report this review
★★★★★

“Great service, tidy job”

Written on: 28/10/2014 by Lizbethm24 (1 review written)

From start to finish, Timberwise were really professional. All the necessary work was explained to me and was completed according to the timetable we agreed - and which allowed me to clear rooms in succession as required. A very tidy job, with as little disruption as was possible with all rooms requiring treatment… Read Full Review

Report this review
★★★★★

“Speedy professional work ”

Written on: 07/10/2014 by TraceyDibble (1 review written)

Timberwise were very professional and did a speedy job installing a new damp proof course and then replacing all the joists and floorboards. I was especially grateful for the spped of service as the replacement of all floor joists and floorboards was unexpected as the damp was far worse than initially thought. The work was messy but they did an excellent job of clearing up after themselves. I now have new joists and floor boards and a floor that feels solid… Read Full Review

Report this review
★★★★☆

“Good, Friendly Service”

Written on: 24/09/2014 by Shannonq391 (1 review written)

Thanks to Timberwise for sorting out the issue and also confirming that there wasn't damp in places another company said there was! Thanks also to the surveyor who confirmed the problem was wet rot and not the more serious dry rot. The work you carried out was done professionally and by friendly work men, with as little fuss and mess as was possible… Read Full Review

Report this review
★★★★★

“A Top Professional Tidy Service!”

Written on: 18/09/2014 by wasphouse (1 review written)

Treatment for woodworm!! The surveyor and the technician provide an excellent service both considerate to my concerns around disruption to my home. They both made a worrying experience run as smooth as possible leaving my home as though they had never been! Thank you both and thank you Timberwise. There is nothing negative a can say about the service Timberwise provided… Read Full Review

Report this review
★★★★★

“Timber Treatment for Dry Rot”

Written on: 18/09/2014 by neil.foggy (1 review written)

The Timberwise experience was excellent from start to finish. It was good right from speaking to the friendly customer service people to book the initial survey. The surveyor was knowledgable, friendly and thorough and came out promptly when requested. He gave me a 1 hour window and called to say he could come 20 minutes early if convenient. He was also friendly and helpful on the 2 occasions I called him to ask questions after the survey report came through only a few days after the… Read Full Review

Report this review
★★★★☆

“Highly recommended for damp treatment”

Written on: 15/09/2014 by Drbaz2908 (1 review written)

Booking a survey was easy and the surveyor was punctual and knowledgeable. He gave me confidence that the required damp treatment was sufficient to relieve the internal damp problem. His survey was thorough and he explained everything. The technician who was injecting the chemical treatment turned up on time and performed his task efficiently. The next day the plasterer arrived and removed the plaster on the internal walls up to 1 meter from the skirting. This was a very dirty job, and very… Read Full Review

Report this review
★☆☆☆☆

“Very Poor Service”

Written on: 13/09/2014

I am the customer of a developer using Timberwise to resolve some staining coming through the walls of the Grade 2 listed apartment in which I live. The service given by Timberwise has been absolutely appalling to say the least. I have waited in countless times for tradesmen to turn up and they never do or they turn up later than the time agreed. It is now 11.30 a plasterer should have been on site for no later than 9.00 this morning. I have since learnt that once again they will not be… Read Full Review

Report this review
★★★★☆

“dampproofing”

Written on: 22/08/2014

I was very happy with the finished work done by TIMBERWISE, if asked I would recommend they try them first. they were very tidy and also replaced the skirting boards with new ones where there were problems… Read Full Review

Report this review
★★★★★

“Great job done!”

Written on: 22/08/2014 by CristianHolden187 (1 review written)

The response to my initial call was quick and professionally handled. The surveyor was able to arrange the survey when it was convenient to us and he then provided a fair and honest assessment of the work required. The subsequent assessment report contained details drawings and relevant costings. The work was carried out efficiently and in a timely manner by a very courteous and professional technician. In overall terms, we were very satisfied by the work carried out and the professionalism of… Read Full Review

Report this review
★★★★★

“Helpful, friendly service!”

Written on: 22/08/2014 by 57Garza (1 review written)

Great service! Good explanation of how to use the sanders I hired. Knowledgeable & helpful staff - particularly good as I was a bit out of my depth with it all!! Would definitely recommend to others! Thank you!… Read Full Review

Report this review
★☆☆☆☆

“Zero regard for customers”

Written on: 08/08/2014 by jimbofox33 (1 review written)

My experience with Timberwise has been very disappointing. I bought a property that Timberwise had installed damp-proof coursing in previous to my purchase. Since my solicitor and previous owner did not ensure the guarantee was transferred into my name i was forced to pay £120 for the guarantee to be transferred. The cost does not appear to reflect the amount of work involved, which was to print off a single piece of paper with my name on it. I was then concerned damp remained and so i was… Read Full Review

Report this review
overview