Timberwise Reviews - www.timberwise.co.uk

★★★★★
4.6 / 5
93% of users recommend this
  • Value For Money

? Ask our helpful community of experts about this product or company
Timberwise - www.timberwise.co.uk - Ask a question now

Media Gallery for Timberwise - www.timberwise.co.uk

Timberwise - www.timberwise.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“A Top Professional Tidy Service!”

Written on: 18/09/2014 by wasphouse (1 review written)

Treatment for woodworm!! The surveyor and the technician provide an excellent service both considerate to my concerns around disruption to my home. They both made a worrying experience run as smooth as possible leaving my home as though they had never been! Thank you both and thank you Timberwise. There is nothing negative a can say about the service Timberwise provided… Read Full Review

Report this review
★★★★★

“Timber Treatment for Dry Rot”

Written on: 18/09/2014 by neil.foggy (1 review written)

The Timberwise experience was excellent from start to finish. It was good right from speaking to the friendly customer service people to book the initial survey. The surveyor was knowledgable, friendly and thorough and came out promptly when requested. He gave me a 1 hour window and called to say he could come 20 minutes early if convenient. He was also friendly and helpful on the 2 occasions I called him to ask questions after the survey report came through only a few days after the… Read Full Review

Report this review
★★★★☆

“Highly recommended for damp treatment”

Written on: 15/09/2014 by Drbaz2908 (1 review written)

Booking a survey was easy and the surveyor was punctual and knowledgeable. He gave me confidence that the required damp treatment was sufficient to relieve the internal damp problem. His survey was thorough and he explained everything. The technician who was injecting the chemical treatment turned up on time and performed his task efficiently. The next day the plasterer arrived and removed the plaster on the internal walls up to 1 meter from the skirting. This was a very dirty job, and very… Read Full Review

Report this review
★☆☆☆☆

“Very Poor Service”

Written on: 13/09/2014

I am the customer of a developer using Timberwise to resolve some staining coming through the walls of the Grade 2 listed apartment in which I live. The service given by Timberwise has been absolutely appalling to say the least. I have waited in countless times for tradesmen to turn up and they never do or they turn up later than the time agreed. It is now 11.30 a plasterer should have been on site for no later than 9.00 this morning. I have since learnt that once again they will not be… Read Full Review

Report this review
★★★★☆

“dampproofing”

Written on: 22/08/2014

I was very happy with the finished work done by TIMBERWISE, if asked I would recommend they try them first. they were very tidy and also replaced the skirting boards with new ones where there were problems… Read Full Review

Report this review
★★★★★

“Great job done!”

Written on: 22/08/2014 by CristianHolden187 (1 review written)

The response to my initial call was quick and professionally handled. The surveyor was able to arrange the survey when it was convenient to us and he then provided a fair and honest assessment of the work required. The subsequent assessment report contained details drawings and relevant costings. The work was carried out efficiently and in a timely manner by a very courteous and professional technician. In overall terms, we were very satisfied by the work carried out and the professionalism of… Read Full Review

Report this review
★★★★★

“Helpful, friendly service!”

Written on: 22/08/2014 by 57Garza (1 review written)

Great service! Good explanation of how to use the sanders I hired. Knowledgeable & helpful staff - particularly good as I was a bit out of my depth with it all!! Would definitely recommend to others! Thank you!… Read Full Review

Report this review
★☆☆☆☆

“Zero regard for customers”

Written on: 08/08/2014 by jimbofox33 (1 review written)

My experience with Timberwise has been very disappointing. I bought a property that Timberwise had installed damp-proof coursing in previous to my purchase. Since my solicitor and previous owner did not ensure the guarantee was transferred into my name i was forced to pay £120 for the guarantee to be transferred. The cost does not appear to reflect the amount of work involved, which was to print off a single piece of paper with my name on it. I was then concerned damp remained and so i was… Read Full Review

Report this review
★★★★☆

“Efficient, hard working , clean and good communication”

Written on: 23/07/2014 by Jonathan115 (1 review written)

From the start of looking for basement waterproofing this firm has been very helpful. The website was good, the surveyors visit was good and the quote helpful. There was no pressure to proceed. The main work was done by a man who worked like a Trojan! It was very hard work and he worked tirelessly. He was very clean and a fantastic time keeper. The electricians were also very pleasant and helpful and did a very good explanatory session at the end of the work. It is not a cheap answer to… Read Full Review

Report this review
★★★★☆

“Great service”

Written on: 10/07/2014

I asked for a few quotes to look at the need for woodworm assessment. The surveyor from Timberwise was polite, careful, clearly explained what needed doing and what could be done but was probably the gold plating option. This was in stark contrast to those form other companies, including one who tried to get me to employ him direct rather than the company he was working for. Setting a date for the work was easy and again the man sent out to do the work was polite, knowledgeable and careful… Read Full Review

Report this review
★★★★★

“Excellent service!”

Written on: 08/07/2014 by Martin_123 (1 review written)

The survey I had carried out on my property indicated that timber treatment was required. Timberwise were the first company I came across when searching online in my area and I have to say the whole process couldnt have been easier! Really friendly staff, prompt service by a trustworthy technician - I really cant fault it! I now have a 25 year guarantee which will no doubt be an asset when or if I come to sell the proerty in the future. I will definitely use Timberwise again should I need to… Read Full Review

Report this review
★★★★★

“Professional and helpful”

Written on: 24/06/2014

Everything from the initial phone call to the work was done efficiently and easily. It took just one phone call to set up, I was able to get the survey and work done when I wanted it, everyone was efficient and helpful. Very pleased with the standard of work and customer service. No complaints whatsoever… Read Full Review

Report this review
★★★★★

“wood worm treatment”

Written on: 02/06/2014 by Beckett151 (1 review written)

Timberwise have just sprayed my house for woodworm. They were very efficient and helpful. The whole process went very well and they answered all my questions promptly. I would highly recommend them and would definitely use them again… Read Full Review

Report this review
★★★★★

“a brilliant piece of plastering work - neat tidy...”

Written on: 18/05/2014 by bwHaley146 (1 review written)

a brilliant piece of plastering work - neat tidy workmanship and a very pleasant demeanour from the the plasterer… Read Full Review

Report this review
★★★★★

“Knowledgable and helpful”

Written on: 13/05/2014 by MsMorganLondon (1 review written)

Having woodworm in your home - and the expense and hassle that comes with it - is a pretty terrifying experience for any homeowner, not least because most insurance companies don't cover it. The only silver lining in a pretty grim situation was Timberwise who I found prompt, courteous and extremely knowledgable. I had two free consultations (pretty staggering in itself as many other companies were charging hundreds of pounds just to come and take a look) and on both occasions, despite it… Read Full Review

Report this review
★★★★★

“Woodworm Treatment”

Written on: 31/03/2014 by jamesh1524 (1 review written)

We've used Timberwise before, and were very impressed with them, hence using them again this time. The service levels are always impeccable, from the surveyor who comes to our home, to the office staff who take payments, to the person who carries out the work. The price is very reasonable, and I would have no hesitation in using Timberwise again, and recommending them to friends an family… Read Full Review

Report this review
★★★★★

“Excellent Customer Service”

Written on: 26/03/2014 by barkerl (1 review written)

I chose Timber Wise from the PCA registered website, hoping I was making the right decision. I could not have been more pleased with my choice. From start to finish I was extremely impressed with the superb customer service. Communication was completed via email and phone and I was provided with all the information and spoken to as an intelligent adult throughout, which I found very reassuring. It is evident that they have thought of the customer within every one of their business… Read Full Review

Report this review
★★★★★

“Elimination of damp stains on internal wall”

Written on: 26/03/2014 by LionStevieG (1 review written)

We had been experiencing damp stains on an internal wall for sometime and even had the chimney rebuilt in an effort to eliminate them. There was a problem with the chimney which was corrected in the rebuild but the wall was so damp, the staining remained. We were recommended to Timberwise by my son-in-law who had used their services in the past in a professional capacity so we arranged for their surveyor to visit who proposed a solution to overcome the problem. The work was carried out very… Read Full Review

Report this review
★★★★★

“Excellent and swift service”

Written on: 18/03/2014 by Jane73 (1 review written)

Customer services were most sympathetic to my concerns regarding the presence of damp stains and a fungus, due to water penetration from a party roof parapet. Following photos sent to Timberwise I got a friendly and swift reply based on the professional judgement of 3 surveyors explaining that the fungus was not dry rot. It was, in fact, a type of wet rot from plaster and not invasive and therefore did not require any chemical treatment. This was a great relief and I was able to cancel the… Read Full Review

Report this review
★★★★★

“Professional, quick and good value”

Written on: 13/03/2014

We were very impressed with the professionals who worked at our home. They ensured the room was fully protected from plaster dust and worked quickly and with precision. They answered any questions and were clearly very experienced. I used this company eighteen years ago and I am very happy I chose them again. They cleaned up and finished ahead of time Thank you! … Read Full Review

Report this review
overview