Timberwise Reviews - www.timberwise.co.uk

★★★★★
4.7 / 5
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Latest Reviews

★★★★☆

“Efficient, hard working , clean and good communication”

Written on: 23/07/2014 by Jonathan115 (1 review written)

From the start of looking for basement waterproofing this firm has been very helpful. The website was good, the surveyors visit was good and the quote helpful. There was no pressure to proceed. The main work was done by a man who worked like a Trojan! It was very hard work and he worked tirelessly. He was very clean and a fantastic time keeper. The electricians were also very pleasant and helpful and did a very good explanatory session at the end of the work. It is not a cheap answer to… Read Full Review

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★★★★☆

“Great service”

Written on: 10/07/2014

I asked for a few quotes to look at the need for woodworm assessment. The surveyor from Timberwise was polite, careful, clearly explained what needed doing and what could be done but was probably the gold plating option. This was in stark contrast to those form other companies, including one who tried to get me to employ him direct rather than the company he was working for. Setting a date for the work was easy and again the man sent out to do the work was polite, knowledgeable and careful… Read Full Review

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★★★★★

“Excellent service!”

Written on: 08/07/2014 by Martin_123 (1 review written)

The survey I had carried out on my property indicated that timber treatment was required. Timberwise were the first company I came across when searching online in my area and I have to say the whole process couldnt have been easier! Really friendly staff, prompt service by a trustworthy technician - I really cant fault it! I now have a 25 year guarantee which will no doubt be an asset when or if I come to sell the proerty in the future. I will definitely use Timberwise again should I need to… Read Full Review

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★★★★★

“Professional and helpful”

Written on: 24/06/2014

Everything from the initial phone call to the work was done efficiently and easily. It took just one phone call to set up, I was able to get the survey and work done when I wanted it, everyone was efficient and helpful. Very pleased with the standard of work and customer service. No complaints whatsoever… Read Full Review

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★★★★★

“wood worm treatment”

Written on: 02/06/2014 by Beckett151 (1 review written)

Timberwise have just sprayed my house for woodworm. They were very efficient and helpful. The whole process went very well and they answered all my questions promptly. I would highly recommend them and would definitely use them again… Read Full Review

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★★★★★

“a brilliant piece of plastering work - neat tidy...”

Written on: 18/05/2014 by bwHaley146 (1 review written)

a brilliant piece of plastering work - neat tidy workmanship and a very pleasant demeanour from the the plasterer… Read Full Review

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★★★★★

“Knowledgable and helpful”

Written on: 13/05/2014 by MsMorganLondon (1 review written)

Having woodworm in your home - and the expense and hassle that comes with it - is a pretty terrifying experience for any homeowner, not least because most insurance companies don't cover it. The only silver lining in a pretty grim situation was Timberwise who I found prompt, courteous and extremely knowledgable. I had two free consultations (pretty staggering in itself as many other companies were charging hundreds of pounds just to come and take a look) and on both occasions, despite it… Read Full Review

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★★★★★

“Woodworm Treatment”

Written on: 31/03/2014 by jamesh1524 (1 review written)

We've used Timberwise before, and were very impressed with them, hence using them again this time. The service levels are always impeccable, from the surveyor who comes to our home, to the office staff who take payments, to the person who carries out the work. The price is very reasonable, and I would have no hesitation in using Timberwise again, and recommending them to friends an family… Read Full Review

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★★★★★

“Excellent Customer Service”

Written on: 26/03/2014 by barkerl (1 review written)

I chose Timber Wise from the PCA registered website, hoping I was making the right decision. I could not have been more pleased with my choice. From start to finish I was extremely impressed with the superb customer service. Communication was completed via email and phone and I was provided with all the information and spoken to as an intelligent adult throughout, which I found very reassuring. It is evident that they have thought of the customer within every one of their business… Read Full Review

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★★★★★

“Elimination of damp stains on internal wall”

Written on: 26/03/2014 by LionStevieG (1 review written)

We had been experiencing damp stains on an internal wall for sometime and even had the chimney rebuilt in an effort to eliminate them. There was a problem with the chimney which was corrected in the rebuild but the wall was so damp, the staining remained. We were recommended to Timberwise by my son-in-law who had used their services in the past in a professional capacity so we arranged for their surveyor to visit who proposed a solution to overcome the problem. The work was carried out very… Read Full Review

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★★★★★

“Excellent and swift service”

Written on: 18/03/2014 by Jane73 (1 review written)

Customer services were most sympathetic to my concerns regarding the presence of damp stains and a fungus, due to water penetration from a party roof parapet. Following photos sent to Timberwise I got a friendly and swift reply based on the professional judgement of 3 surveyors explaining that the fungus was not dry rot. It was, in fact, a type of wet rot from plaster and not invasive and therefore did not require any chemical treatment. This was a great relief and I was able to cancel the… Read Full Review

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★★★★★

“Professional, quick and good value”

Written on: 13/03/2014

We were very impressed with the professionals who worked at our home. They ensured the room was fully protected from plaster dust and worked quickly and with precision. They answered any questions and were clearly very experienced. I used this company eighteen years ago and I am very happy I chose them again. They cleaned up and finished ahead of time Thank you! … Read Full Review

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★★★★★

“Woodworm treatment”

Written on: 10/03/2014

Timberwise proved to be a great choice for us. There were plenty to choose from and we had to more or less guess which company to pick. As it was a worrying time for us (finding woodworm in the attic), we were nervous about the outcome. We shouldn't have been. Every interaction with Timberwise was positive - even when I got a bit hot and bothered at one point right at the start as I'd been ringing the wrong number! They were adaptable with their appointment times fitting in totally to my needs… Read Full Review

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★★★★☆

“Easy to deal with, no hard sell, honest advice. Loft...”

Written on: 26/02/2014 by Dillon159 (1 review written)

Easy to deal with, no hard sell, honest advice. Loft woodworm treatment was carried out promptly and efficiently with minimal disruption… Read Full Review

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★★★★☆

“Timberwise - More Than Timber”

Written on: 26/02/2014

Did an excellent job of sorting out a couple of damp related problems in the house. Friendly chap, got on with the job, and I was especially pleased to see how much had been cleared up after the job was finished. Recommended… Read Full Review

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★★★★★

“Prompt and Professional”

Written on: 18/02/2014 by KateTurner (1 review written)

Having had a past property suffer with dry rot, I knew a little bit about how that fungus looks and smells, so when I yesterday found some 'blooms'in our current property, I was fairly confident in my ability to say it was something different. HOWEVER, you cannot be too careful with these types of problems and I really needed an expert opinion. Having had one friend recently spend out large amounts of money with another company for treatments for dry rot that were totally inappropriate, I was… Read Full Review

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★★★★★

“Superb service and professionalism”

Written on: 18/02/2014 by Nickatkin (1 review written)

I strongly recommend timberwise for the superb service and professionalism they displayed from the moment I called them to the moment they completed the works and beyond… Read Full Review

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★★★★★

“Much drier home”

Written on: 17/01/2014

We moved in to our new home and soon found we had a damp and condensation problem. We had damp walls with evidence of mould and our windows needed wiping clear of condensation morning and throughout the day. When I could not cope with the situation any more I contacted Timberwise for help. The service was very prompt, the staff both friendly and knowledgeable. We were told all we needed to know about the system advised. We decided to order a positive pressure system which was advised would help… Read Full Review

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★★★★★

“FANTASTIC SERVICE”

Written on: 09/12/2013

From start to finish, Timberwise provided me with exceptional customer service. All the staff that I dealt with, from the office staff to the technicians, were extremely professional and knowledgeable. They arrived on time, completed the job promptly and left my property spotless. I would recommend them wholeheartedly… Read Full Review

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★★★★★

“A job really well done”

Written on: 06/12/2013 by JaniceMyra (1 review written)

We called Timberwise over a damp outside and interior wall and had a surveyor sent out. I have to say I expected the usual stuff of telling me how awful things were and how we had to do the job then and there or else. No he was very helpful explained everything to me, drawing diagrams to show me better what could and should be done. He sent us a clear and no nonsense report with the cost easily understood,we booked the work. I had to talk to the office just to check on a detail and they like… Read Full Review

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