Timberwise Reviews - www.timberwise.co.uk

★★★★★
4.6 / 5
93% of users recommend this
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Latest Reviews

★★★★★

“Timberwise !”

Written on: 06/01/2015 by 467Holt (1 review written)

Timberwise recently performed a damp proof course installation for me on a new house purchase. More importantly when I rang them I had a maximum 10 day lead time to complete the works before I moved in. They moved heaven and earth to get the works done and all was satisfactorily completed on time the day before I moved in. Excellent work too, cleanly undertaken over a weekend ! Would highly recommend if you need the works doing, try Timberwise first… Read Full Review

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★★★★★

“Survey showed there was a problem with mild wood...”

Written on: 03/01/2015 by Mary403 (1 review written)

Survey showed there was a problem with mild wood termite infestation in loft timbers on property I was purchasing. Contacted Timberwise and reception staff helpful and said surveyor would contact for an appointment. This was carried promptly by friendly and helpful surveyor. Work carried out with no inconvenience - problem solved and guaranteed for 20 years, with no stress or worry… Read Full Review

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★★★★★

“RELIABLE, EXCELLENT VALUE, TRUSTWORTHY”

Written on: 22/12/2014 by MFJ1 (1 review written)

WOULD DEFINITELY RECOMMEND THIS COMPANY NO QUESTION. THEY WERE HELPFUL, ALWAYS AVAILABLE, VALUE FOR MONEY AND TRUSTWORTHY… Read Full Review

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★★★★★

“2014 was my dry rot year! ”

Written on: 22/12/2014 by ooHoover278 (1 review written)

I have been very happy with Timberwise from start to finish, ie from the office staff, to the technician and various other workmen employed and the surveyor who visited the site. I was particularly pleased with the technician/joiner who spent a considerable time at my property. He was very hard working, efficient, trustworthy, a brilliant joiner and I had total faith in his workmanship… Read Full Review

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★★★★★

“Excellent service throughout”

Written on: 17/12/2014 by Chaneyyi42 (1 review written)

The surveyor who visited was extremely helpful and explained how and why he was testing for damp. He explained the process with us and also took time to discuss a possible cellar conversion with us. He gave us some very useful advice. The admin staff were pleasant, the work was booked in to suit us and the workmen were friendly and efficient. Overall we were very happy with the job throughout… Read Full Review

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★★★★★

“Excellent and efficient service to get the job done”

Written on: 08/12/2014 by CazRuddick (1 review written)

From the survey to the setting up of the job, everything was straight forward. Even when late issues were found, contact with the company for guidance was so easy. Whilst job had to be put on hold pending that guidance, resetting a date was again straight forward and no hassle. Work (can't remember the workman's name but like the others, very knowledgeable, personable and helpful) was carried out with diligence and high standard. All good… Read Full Review

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★★★★★

“Timberwise Damp Course”

Written on: 07/12/2014 by Paddy678 (1 review written)

Very happy. The two man team were very efficient, they worked quickly but with all the work being carried out to a high standard. They were friendly and polite and cleaned up after they had finished. Very happy with Timberwise and would definitely recommend them to a friend. 5 stars and a big thumbs up!… Read Full Review

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★★★★☆

“Detailed survey report & efficient workmen”

Written on: 28/11/2014 by taylorjohn (1 review written)

WORKMEN The two workmen who came and did the work were very helpful, explained what they were doing and why and made good suggestions. Anecdotally, the guy who did the dry rot in the cellar strongly advised us to get someone to look at the soil pipe and cellar wall (which turned out to be ESSENTIAL). The local plasterer also did a good job on the walls and skirting board. It's hard to comment on the dry rot treatment and damp proofing, as we really wouldn't know what a good job would look… Read Full Review

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★★★★★

“RECOMMENDED”

Written on: 23/11/2014 by Saraia486 (1 review written)

Would definitely recommend this company. Good value, great work and trustworthy. Basement needed tanking. Site manager explained everything fully. Was always available on the telephone if needed. Builders were efficient and completed the job to a high degree… Read Full Review

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★★★★★

“Called Timberwise at lunchtime Friday, by good fortune...”

Written on: 17/11/2014 by j_a_m_e_s (1 review written)

Called Timberwise at lunchtime Friday, by good fortune they had a consultant in the area on Monday, agree that he would pick up the keys to my purchase address and would meet him at the property. To my great delight the telephony agent spoke directly with the selling agent, she emailed me the consultants timescales and contact details and by Friday close of business everything was paid for and organised. The consultant called me on Monday once he had the keys and was on route to the property… Read Full Review

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★★★★★

“Professional, high quality service”

Written on: 10/11/2014 by NeilPreston28 (1 review written)

I contacted Timberwise after I identified a problem with woodworm in my property. From the moment I made contact I was very impressed by the service offered. Someone came out to inspect the problem and after a thorough examination explained the treatment that would be needed. The guy was very professional and despite my own obvious lack of expertise re woodworm, was not "pushy" and at no point did I feel that he was trying to up-sell on the job. I was subsequently told what the price would… Read Full Review

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★★★★★

“Job well done”

Written on: 03/11/2014 by Roycei301 (1 review written)

The admin staff were extremely helpful throughout the whole process. The surveyor was extremely knowledgeable and informative. The workmen were very courteous and clearly very experienced at their jobs. I would certainly recommend anyone experiencing damp problems in their property to talk to Timberwise. If only the 'rest of the world' did what they said they were going to do and kept one as well informed from start to finish of a job! Well done Timberwise!… Read Full Review

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★★☆☆☆

“Poor Value for money, misleading Survey”

Written on: 31/10/2014 by Kadeh357 (1 review written)

We wanted a basement damp proofed and converted into a self contained flat, and we were told that they could oversee the entire job. We said we wanted a cost for the whole job, and they agreed to estimate this, and we agreed to pay £90 + vat for the survey. We spoke on more than one occasion and everything was clearly agreed. When the surveyor came, he was only there for about 30 minutes, and was not interested in looking at very much detail. When the report came, it gave a price for damp… Read Full Review

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★★★★★

“Great service, tidy job”

Written on: 28/10/2014 by Lizbethm24 (1 review written)

From start to finish, Timberwise were really professional. All the necessary work was explained to me and was completed according to the timetable we agreed - and which allowed me to clear rooms in succession as required. A very tidy job, with as little disruption as was possible with all rooms requiring treatment… Read Full Review

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★★★★★

“Speedy professional work ”

Written on: 07/10/2014 by TraceyDibble (1 review written)

Timberwise were very professional and did a speedy job installing a new damp proof course and then replacing all the joists and floorboards. I was especially grateful for the spped of service as the replacement of all floor joists and floorboards was unexpected as the damp was far worse than initially thought. The work was messy but they did an excellent job of clearing up after themselves. I now have new joists and floor boards and a floor that feels solid… Read Full Review

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★★★★☆

“Good, Friendly Service”

Written on: 24/09/2014 by Shannonq391 (1 review written)

Thanks to Timberwise for sorting out the issue and also confirming that there wasn't damp in places another company said there was! Thanks also to the surveyor who confirmed the problem was wet rot and not the more serious dry rot. The work you carried out was done professionally and by friendly work men, with as little fuss and mess as was possible… Read Full Review

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★★★★★

“A Top Professional Tidy Service!”

Written on: 18/09/2014 by wasphouse (1 review written)

Treatment for woodworm!! The surveyor and the technician provide an excellent service both considerate to my concerns around disruption to my home. They both made a worrying experience run as smooth as possible leaving my home as though they had never been! Thank you both and thank you Timberwise. There is nothing negative a can say about the service Timberwise provided… Read Full Review

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★★★★★

“Timber Treatment for Dry Rot”

Written on: 18/09/2014 by neil.foggy (1 review written)

The Timberwise experience was excellent from start to finish. It was good right from speaking to the friendly customer service people to book the initial survey. The surveyor was knowledgable, friendly and thorough and came out promptly when requested. He gave me a 1 hour window and called to say he could come 20 minutes early if convenient. He was also friendly and helpful on the 2 occasions I called him to ask questions after the survey report came through only a few days after the… Read Full Review

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★★★★☆

“Highly recommended for damp treatment”

Written on: 15/09/2014 by Drbaz2908 (1 review written)

Booking a survey was easy and the surveyor was punctual and knowledgeable. He gave me confidence that the required damp treatment was sufficient to relieve the internal damp problem. His survey was thorough and he explained everything. The technician who was injecting the chemical treatment turned up on time and performed his task efficiently. The next day the plasterer arrived and removed the plaster on the internal walls up to 1 meter from the skirting. This was a very dirty job, and very… Read Full Review

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★☆☆☆☆

“Very Poor Service”

Written on: 13/09/2014

I am the customer of a developer using Timberwise to resolve some staining coming through the walls of the Grade 2 listed apartment in which I live. The service given by Timberwise has been absolutely appalling to say the least. I have waited in countless times for tradesmen to turn up and they never do or they turn up later than the time agreed. It is now 11.30 a plasterer should have been on site for no later than 9.00 this morning. I have since learnt that once again they will not be… Read Full Review

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