Written on: 09/05/2014 by KRoberts (1 review written)
This is the 3rd set of folding doors from this company (different locations). The first set took all day for their installers to fit. Even then they left a gap you could see light through!
Now, some 10 years later, they've got it sorted - practice makes perfect.
The installers have clearly gone through a course of customer care (or they've realised it's the way to get tips...) They were friendly, helpful and more than happy to explain their product thoroughly (they got tips)
The doors have been improved. Mainly, they fit! and look weatherproof. There's a new sturdier opening handle and a separate handle to assist closing. As always, the wood finish looks smashing, and from experience, doesn't seem to fade or tarnish.
If there's a criticism (just feedback); The various documents sent have a somewhat harsh tone. I appreciate they've bound to have customer problems in the past, such as access to the site etc. But there are nicer ways to be firm but treat a customer as one.
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