Nice conept let down by poor installation

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Sunseeker Doors Aluminium Bifolding Doors
★★★★☆
3.8
77.0% of users recommend this

Guest's review of Sunseeker Doors Aluminium Bifolding Doors

“Nice conept let down by poor installation”

★★★☆☆

written by on 19/09/2015

well we plumped for the ultra-slim tilt and slide, as it seemed to offer the best results and could be done in a tight timeline. Give them there due they were very good up to the point of taking our money and installing the door, though contact them was a bit of hit and miss affair. Any way to cut to the chase the doors are installed and we have had limited success in actually talking to anyone - you have to fill out a service request and wait So we have a large scratch on the outside foot plate, the door seals were cut too short so you can see daylight through them, gap in the frame you can see daylight through, broken wheel which did not allow the third door to open properly unless you wiggled the wheel in the frame, trim peeling off and top frame that was installed in two pieces. So we have had a visit to repair the items and the wheel has been replaced, but we now have ripped paint on the sides where the seal was removed and we are told we have to contact sunseekers to see what they will do about it when it was damaged by their repair crew coming to fix problems. No ohh we will contact you to sort out when we will repair it. I am still dubious we will ever get an air tight door, so unfortunately while the door concept looks great, I would be loathe to recommend them to anyone based on our experience.

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Lequetas's Comment

Written on: 25/10/2015

Well to update - we have had to wait, but we got a competent installer who fixed all the issues. so will increase to 3 stars if we can .

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Fifilagrande's Comment

Written on: 11/01/2017

Thanks for the update, good to hear. Would you still recommend them, are the doors still working as you would hope? I'm hoping to get these soon but hoping the after sales service doesn't let us know. Thanks.

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Scotinwales's Comment

Written on: 03/08/2019

Hi
Are you happy with them now?
I am looking at the ultra slim but am concerned about some of the negative reviews

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Lequetas's Comment

Written on: 04/08/2019

We still have them and no major issues. The paint has faded on the outside very slightly but not so bad as to be an issue and I am not 100% sure of a slight draught from them again not enough to do anything about and the same as other windows we have . If I was doing them again I would probably of look at some of the other slimline or fineline doors as more around doing them I think.

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