written by RippedoffBriton21 on 30/03/2016
Awful product and awful service. This shower take no responsibility for the rubbish they make. Do yourselves a favour and do not use them. You have been warned!
written by spie123 on 09/12/2015
I bought probably the biggest radiator cover from this company a few weeks ago only to find it had been slightly damaged, I emailed them to let them know and got a response immediately telling me they would send out another cover, within a few days it was at my door, brand new radiator cover to replace the damaged one. lovely product, quick easy and they dont mess around! thank you guys! i will recommend you!
written by KimoraSandoval90 on 09/12/2015
Rude beyond belief, shame as the radiator cover I ordered was very nice. Just don't try and contact Customer Services, they are very unpleasant.
written by Franberks on 23/11/2015
The product arrived quicker than expected. The cabinet is lovely but the cabinet has been damaged in transit. I contacted MDF world on Friday with explanation and pictures and I received a full refund Monday morning at 8.30am. All issues on this review site about this company seems to be about customer service, I think a full refund within 24hrs (working hours) is extremely good. Many thanks to MDF world for sorting this out so quickly.
written by phil110365 on 10/11/2015
My order arrived 2 weeks earlier than said,I was emailed to say it was coming next day,arrived by courier at 10am, was packed well with no damage and when built look fantastic can not fault the 2 cabinets they made for me or service
written by Chelseaboy1234567 on 15/10/2015
Very well made product. Excellent finish and very easy to put together. Also the product arrived sooner than expected and was very well packaged. Shame about the negative reviews. This seems to be down to damage caused by the courier service maybe rather than the product itself.
written by Stiffy on 18/09/2015
Excellent radiator covers, very solid, well made, easy to put together and fit. I have ordered 5 made to measure white satin finished radiator covers in total from MDF World and would not hesitate to recommend them to friends.
written by TristonNash on 23/07/2015
Terrible delivery, packaging not sufficient for product. Refused to believe packaging was at fault for damage on delivery. Customer service very weak, sparce and unhelpful. Time frames given for delivery of new items not realistic, keep being fobbed off. Still waiting for replacement of damaged items many weeks after initial order. Better to find another company than this one.....just not worth the aggro.
written by Kerr339 on 23/07/2015
I was really impressed by the covers on the website. However, I did e-mail with an enquiry as to why, if ordering three covers at once, would it cost £33 in delivery? The reply was short&sarcastic¬ very helpful. I would have been happy to pay the requested delivery charge if it was explained to me. I have since got exactly the same covers at a cheaper price anyway.On reading the rather poor reviews, I am glad I went elsewhere. Rude&unhelpful.
written by Schaudry on 21/07/2015
i have been very impressed both with the quality of the radiator cover which arrived and also the service provided. I needed a made to measure radiator cover due to the height of my windowsill - the website had clear instructions on how to measure the sizes needed to be provided. The made to measure radiator came with the option of the valve access hatch which is a fantastic idea and very discrete and practical. Once my order had been accepted, I was told the order dispatch was approx 4 weeks time but I was pleasantly surprised when the radiator cover arrived within a week!!! A very solid cover and easy to assemble product. Will definitely order again. Very impressed by the prompt service with a made to measure product
written by JosephBrown153 on 24/06/2015
I finally received my radiators covers after sending numerous emails that I had no reply to at all, I phoned a couple of times too, then eventually managed to speak to a man that was very very rude, in fact I've never been spoken to in that manner in my entire life! PLEASE PLEASE!!! Do not touch this company I really cannot understand why they are even in business, His attitude is absolutely appalling. I was supposed to receive the radiator covers within 28 days but got them in 43 days. They are fine and have been pretty easy to put together, but because of the company, overall I wouldn't ever order anything off them again.
written by Toriyerbury on 31/05/2015
I was worried after I ordered as I saw some really bad reviews. Granted it took a couple of months to arrive, but it is made to order, and I just went on the website as they had a headline announcing deliveries so I didn't need to keep ringing. It arrived, perfectly packaged, and I am totally satisfied with the quality!!
written by 213Barton on 26/05/2015
We were informed of a delivery date of Friday 22 May 2015. Nothing arrived. Had taken day off work plus booked carpenter to fit on the Saturday. Sent 2 e-mails and had no reply. Left at least 3 messages but no reply until Tuesday at 12.45pm. They blamed the carrier but again never got back to me. The customer service they offer is the worst I have ever experienced from an internet order. Do not order from these people unless you have the patience of a saint. We still do not know if they will arrive.
written by Maryjane317 on 17/05/2015
After reading other reviews I was a bit apprehensive as I had already ordered two covers. But the whole experience has been great. Easy to follow instructions on how to measure. It is made clear when the items will be ready. An email to let me know they were dispatched (earlier than stated) delivered promptly well packaged and easy to fit. The quality is outstanding and they look fabulous I would definitely recommend.
written by Kamreng466 on 13/05/2015
Just recieved two radiator covers in white. Excellent finish and quality. Easy to read instructions. Easy to build. Exact measurements and a stunning Finish to my living and dining rooms. The paint is smooth and gives a perfect finish to the product. Love the way it fits to the wall. Overall an excellent product.
written by reCollier153 on 08/05/2015
I ordered a radiator cover from mdf world as I have a very long radiator couldn't buy one ready made . I made the purchase on line in January when my delivery date had come and gone I got In touch with them I had no answer until I bombarded them with emails , I also left numerous messages on the answer phone eventually I received and email from them stating the cover was damaged by the courier , I then said I would wait for a replacement . The delivery date came and went so I emailed them every day for a week NO ANSWER AGAIN eventually I heard from them . The second rad cover was also damaged by the courier how unlikely is that I thought their email also said that they had attached the 30 emails I had sent them. to be honest I have never complained about anything before , I thought what a nerve if they had answered the first email they wouldn't have received the further 29 the customer service is appalling they need to use a different courier firm as the one the use must be costing them thousands of pounds in damaged goods . My problem started in January to April this year they took my money and never came up with the product , I had my money back in full had a radiator cover made elsewhere within 2 weeks it was delivered perfect .
written by Dillon23 on 16/04/2015
Terrible service. Still not received my radiator cover after 3 months. No correspondence. I have called many times and only got through once and was rudely spoken to. They have said they delivered it but it was refused by reception... A lie!! Do not touch this company with a barge pole.
written by Nicoy300 on 09/03/2015
I ordered 2 cabinets on 31 Jan 2015. I didn't hear anything from them until 5 March 2015 when I received an email telling me my delivery had now been dispatched and would be delivered on 6 March 2015. I hastily arranged for a day off work to take delivery of the cabinets I had ordered - only for the delivery not to turn up. I called the company 3 times during the day to find out some more information about the courier - none of my phone calls were returned. I also emailed the company twice asking for details of the courier, and tracking info etc - they ignored my requests. It's now 9 March and I am still waiting to receive my cabinets.
written by 332Pruitt on 06/02/2015
Received order late. Packaging was poor, badly torn dirty and battered. As suspected the radiator cover was damaged. Contacted the company who made no apology, refused a refund and simply advised that they would send a replacement panel by end of January 2015 my original order have been placed on 30th October 2014 and money charged within a few days of placing. Incidentally we had no acknowledgement of the order but Mdf world insisted that we had. Asked for copy but unable to provide. Product was poor finish with overspray paint all over reverse panelling. This company deserves to "to lose business" and I will be only too pleased to have the satisfaction of seeing them copies of everyone's feedback on this site if and when I get a replacement panel.
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Pambeg's Comment
Written on: 27/11/2015
Hello
I would be very interested to find out where you got them from instead. I had the same short and sarcastic response back - customer service is absolutely appalling!! I unfortunately ordered from them as I could not find another company that did made to measure. one unit came damaged one did not fit!!!
they refuse to replace and I have had a lengthy email exchange with them which is still on going.
absolutely disgusted by the person sending these responses
I need more covers so would appreciate if you could let me know which company you used. thank you.