Written on: 05/06/2014
After ordering the 'Fossil Mint Circle/Natural Stone', we received the 'Raj Green Circle/Natural Stone' which was obvious from the photos on their website. We contacted Easypave and they were adamant that they sent out the right one, but the one we received was light colour and the one we wanted was a dark colour so obvious to anyone, apart from Easypave, that they sent the wrong one.
We contacted them and asked them to exchange it for the correct one but they kept saying they were in the right.
We had to ring the Citizens Advice Bureau and also Trading Standards as they kept wanting to charge us £85 + VAT for pick up, which we didn't feel that we should pay for as it was their mistake.
Their customer service replied to our emails in a very sarcastic and unprofessional manner, including sending links from Google which had over 50 photos of different paving slabs and asking us which was the correct one!
We are contacting Trading Standards again as they are showing photos on the website of items which don't match what you receive, so they are breaking Trading Standard laws anyway and also because of the sarcastic comment in their email replies.
We have felt that we cannot take it any further so are stuck with a paving circle we don't like but Trading Standards will be looking into it.
We would not recommend Easypave to anyone.
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