Misleading

My fixed rate Skipton mortgage was coming to an end and was due to move to the variable rate. I approached Skipton to arranged a mortgage interview and discuss a mortgage review. At the time I was considering moving house and was rightfully told by the mortgage advisor that if I moved after arranging a new mortgage I would incur charges and would be better off sitting on the variable rate until I knew what was happening with my property. I pointed out that the variable rate was in the region of £200 per month higher than my fixed rate so I would be out of pocket. I was pleased to be assured by advisor that if my house sale didnt go ahead and I decided to proceed with my new fixed rate that I would receive a refund for any money I had paid over the value of my new fixed rate. My house sale fell through and I agreed to a new fixed rate mortgage with Skipton believing that I would receive a refund for the extra money I had spent. This was the defining factor in sticking with Skipton. Since securing the mortgage I have been told that this isnt the case and I cant receive the promised refund If. I have complained and they have offered me one month refund as a "gesture of good will". I was told that they wouldn't be able to honour the good will offer if I initiated a complaint and would have to wait 8 weeks for the outcome. I'm disgusted with them. don't be fooled by the smiles on the end of the phone and insist for any deal sweeteners in writing. I have raised a complaint and am waiting for the response and will update this review as I know more.