Living up to their poor reputation

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Skipton Building Society
★★☆☆☆
1.8
23.0% of users recommend this
  • Customer Service

  • Telephone Banking

  • Internet Banking

  • Local Branch

  • Cash Point Facility

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dhMcDougall216's review of Skipton Building Society

“Living up to their poor reputation”

★☆☆☆☆

written by dhMcDougall216 on 15/08/2014

I've just started my mortgage application which is urgent , got accepted straight away in principle - perfect then it took two weeks to get another appointment which asked the same questions. Then the problems started. I sent in the confidential info they asked for, these sat on a persons desk for week they were never scanned and returned to me. I had to chase these up, I was told they had been sent 1st class recorded, after 4 days I was told they were still sitting on the desk and will be sent first class recorded that day - still waiting.

The docs I need to sign were never sent out to me as promised. Everything is now waiting to be processed I really don't have any confidence it will be a quick an easy . I am tempted to walk away already as first impression has been very poor. They may offer a good mortgage rate but service is poor. If my docs come back Nat West is looking a good prospect

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