Newcastle Bldg Soc. mercenary end of mort. term tactics.

At the end of the mortgage term, a perfectly lucid and reasonable series of interrogatives on procedure and the taking of fees that were non-contracted, resulted in 10 weeks of largely ephemeral and repetitious responses, concluding with barely any acknowledgement or apology. BE WARNED. At the end of the mortgage term, having made more than twice the loan I was repaying, they took fees with no permissions as a last-grab for a few pounds for storage fees in respect of deeds. In accordance with their obvious in-house policy of protecting their oh so sensitive employees, they then passed me and my personal finance details from pillar to post and never phoned me once during the complaint process.

I initiated contact at the branch in Cramlington and asked a for an immediate meeting. This, of course, never happened. This kind of personal service only comes when you want to give them money - or they're in danger of missing one of your payments!

NBS. Not recommended.