Written on: 18/01/2012
We had a standing order from First Direct to a Nationwide joint account 20+ years the £250 had been paid in no problem. 5th Jan received a letter saying payment in Nov was "to the wrong sort code, they would sort it this time but not again" so as the letter had been sent 5 weeks too late the december payment went " to the wrong sort code". We rang Nationwide 50 mins on phone no help "it would turn up" as if £250 was a small amount to one and all. We said we would t this rate be going overdrawn "we can come to soe arrangement about paying that" for Nationwides incompetance? We called First Direct what a difference they took control of the situation putting bacs traces and forward traces on the payment and what a surprise Nationwide had received it and not returned it. They spoke to Nationwide and suggested they pay pronto but guess what Nationwide still haven't paid. They are`poor beyond beleif I even used there "Email the Chief Executive" what a farce that is you get a quick reply saying its being looked at but little else. Nationwide's Customer Support is terrible and as fro paying a CEO all that and nothing gets done ... I have worked in Customer Support for many years and I would have been out of a job long ago had I treated clients like this .
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