written by on 15/06/2013
Recently tried to open n online savings account with Derbyshire.
The process was so involved, bureaucratic and difficult that after three attempts and letters we gave up and went to the Coventry BS instead. Coventry had our account up and running within days. What a contrast!!
The Derbyshire claimed its application process would be straightforward - no chance.
Cheques returned twice, unbelievably complicated requests for further id papers - despite them being given comprehensive information from the beginning, plus weeks of waiting for each additional letter which we soon learned would contain another returned cheque, request for papers and no account - I now know what it must have been like to get through an East German border post :)
What amused us the most was that each time the Derbyshire wrote they said 'your application will be cancelled if we don't hear back in 10 days'. Simple, we just forgot about the Derbyshire, went to Coventry BS and 6 days later we have our account.
Don't be fooled by Derbyshire's attractive interest rates - It may have been the best available at the time but their inability to provide any level of customer care and general incompetence makes going elsewhere the only choice.
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