The worst customer service and efficiency that you can NOT expect from a travel agent. They are outright incompetent and do not know what they are doing. My flights were booked, then not booked then booked on the wrong schedule. I booked 3 tickets and 1 of them had to be cancelled as they could not get a seat despite taking full payment from me. Now the other 2 had to be cancelled due to airline but I have had to call at least 10 times to get any response- they never call when they say they will. They have no clue absolutely. The main person I was dealing with - poor girl was too afraid to answer my emails or calls. Then this other gentleman (I doubt he is that), answered the call and said she is not there (while she was there 5 min ago) and I asked him what you do as I needed some answers said “customer service” so I shared my grievance with him. His answer was only she can deal with it. I said what department are you from and he said that is confidential!!! Absolute farce of my booking as all my tickets needs cancelling with full refund. While they take money immediately for booking, they will take 4 weeks for refund of £4k. It was a blessing that I paid by PayPal as they have committed to getting my money back. I have also shared my concerns on the ingenuity of this agent so hopefully they will close their PayPal account or take action. As the company decided to hold on to my money for 4 weeks, I had insufficient funds and could only book an additional ticket and will not be able to travel with the family for the much-anticipated wedding. Please avoid at all costs. You will be taken for a ride and a half.

I booked flights to Florida with this company in August 2014 for March 2015 at which point they took £2,700 off me and sent me my relevant documents including a so called e ticket.in February this year I got a call saying my flights coming home had been cancelled, at the time I was at work so asked the man to call me at home after 5.30 that night. That night I received no call so called them back only to be told that the man had finished his shift at 5.30 so was disappointed he hadn't told me that. I spoke to someone else who told me there was about 300 people that had had flights cancelled. I wa assured someone would call me back, this was on the Tuesday. From then I called every day in my lunch hour and at night and was getting fobbed off that no flights were available unless I wanted 3 stops on my way home, with children this wasn't an option. After eventually a week we made the decision to go with different flights that meant going for an extra day and from a different airport, this then cost me an extra £300, when I received the travel documents via email including the atol certificate it appeared my new flights were actually cheaper than the ones I had originally paid for but was offered no refund. Thankfully we were booked with US Airways who were a fantastic company to deal with. If you want no worries regarding flights I would recommend not booking with Travel O World I was lied to when ringing them saying that the person I was dealing with wasn't there but when I received my confirmation through it was in fact from him. I would never book with them again as this was a very worrying week, I actually think our return flight was never there and they just took our money hoping they could get us one, I had trusted them when I received the e ticket but obviously this wasn't wirth the paper it was written on.

Possibly the rudest most inefficient company I have ever dealt with. Managed to salvage my booking and cancel payment, hurrah! Don't go near this company!

I booked 2 tickets to Australia for a funeral by phone with this company. I was phoned next day to say my payment did not go through, and that the dates I booked were no longer available. Had to take another date and was told later that day they wanted another £136. As I needed to get there I made the extra payment. Prices advertised on web site are nowhere near what was actually charged. After paying for Visas too, I had to argue with them to get them. I asked for a detailed invoice of charges and was told by the "bookings manager" that they didn't have to give me one. I did receive an invoice by e.mail for the full amount, i.e Breakdown: 1 Flights Booking £----,-- with "complimentary insurance" I never asked for, for which I was charged £5.73.( I thought complimentary was given free of charge!) I am due £40 refund for overpayment, but realistically I can't see them refunding that! Three days it took them to finally sort everything out. Losing a loved one is hard enough, but having the added stress of dealing with this company was just too much! Please think twice before using this company, or at least get everything in writing before hand. I unfortunately had to give them 1 star in the ratings, but do not think they deserve even half.

Basically, this firm try to sell flights at prices they haven't actually obtained. Their on line price attracts the unsuspecting customer who is then led a merry dance while they get the best price they can which invariably is substantially more. The only saving grace was that they didn't actually take a payment from my credit card during this process and, once I advised them that I didn't wish to proceed, they backed off.

We booked 2 tickets to Buenos Aires with them on 13 October, leaving on 20 dec and returning 3 jan (so a peak period). Gave card details at the time of booking. No etickets forthcoming, rang several times and were assured they would be with us in the next few days (depending who we spoke to, anything from next morning to 7 days hence due to airline not releasing allocation - something we hadn't been warned about at the time of booking). Payment wasn't taken for a few days from the card (is this legal?) but when it was we expected the tickets to appear. A few days later was horrified to get a phone call from the company saying we could only have the tickets if we paid an extra £800, or we could have a full refund. However by this stage the cost of flights had gone up so much that it was still cheaper to pay the extra. When we rang to do this, mysteriously the extra amount had gone down to £600. Gritting our teeth we paid the extra, and were told we would get the etickets the next day. Cutting a long story short, these never materialised. We rang several times each day speaking to at least 6 different people, many of whom promised to ring us back but never did. All the time accommodation and internal flights in Argentina were getting more and more booked up, but we didn't dare book anything until we knew we had confirmed flights.Eventually we gave the company a deadline that if we hadn't received the tickets by 10 pm that night ( which they promised we would) we'd have to cancel. Needless to say, no etickets were forthcoming. We checked with Iberia (who we were supposed to be travelling with) and they had no record of our booking. We requested a refund and this finally came through a week later. In the meantime the cost of flights to Argentina has skyrocketed and we have had to abandon the entire trip. Very disappointing as we'd promised our daughter who rheas been travelling for months that we'd be with her for Christmas. Altogether a very unhappy ending and I wouldn't touch this company with a barge pole. They have ruined our Christmas and I would not recommend them to anyone.

I have booked tickets for four people and months I have been chasing for those tickets. They have been passing me around after paying my balances off! I would never use this again. In fact, if I miss my flight because they haven't given me those tickets I swear I will sue this terrible company.

After booking on the web site which I found very easy I get a call from Travel world this is after my credit card had been debit. I'm sorry to say sir.. That we have forgot to add on fuel costs and we have put you down for 0 suite cases.... However you can pay an extra £150.00 to add both items on to the booking. No thanks I will have my money back. Be very careful when booking.Extras will be added and as the customer you will be out of pocket.

i recently booked with Traveloworld,, the worst customer service experience ever. I made it clear to them about being worried about booking with them following all the bad reviews,, they said those cases were isolated and I would have these tickets in a few days as already confirmed. This didnt happen and I was then lied to for 2 months about issues with the airlines sending the tickets,, they have the tickets but their email is down,, the list goes on,, and it meant I wasnt sure if the tickets were coming couldnt book the accommodation and then finally they sent the tickets short weeks before I was suppose to be travelling as threatened legal action if they did not give me a refund or ticketss,, and then all of a sudden the tickets appeared... as they agreed refund if no tickets within 24 hours!!! Management never email or call you back and then they do they lie!! AVOID at all costs,, pay the little extra with a reputable agency or airline!!!

I was out to Barclays Bank when you tried to reach me twice. Sorry I missed your calls. I am writing to say my attempted booking with Traveloworld was a very sad and disappointing experience. But it does not seem to be unique to my situation. If you care about your reputation, please read reviews after reviews posted on the web about how badly your company deals with customers and exploits their insecurities about online travel bookings. Traveloworld should be ashamed not only for its un-quoth business practices but also for leaving a bad mark on the reputation of the people who run the company. I for one will now hesitate to engage in business with people who seem not to have a moral high-ground and hence exploit vulnerable clients for financial reasons. Traveloworld committed itself to me with a booking reference and an order number which was paid by me in full in good faith. Traveloworld acknowledged the payment was successful. This commitment should have been honored. It is immoral and unethical to fabricate reasons for cancelling an existing booking in the attempt to recover a higher fare from a replacement booking. Shame on your management. I venture to say perhaps all your website ads are likely to be traps and hence not worthy of trust. One very unhappy and enlightened American

My sister make a mistake on her, husband and sons tickets ( 2 letters wrong way round on surname) she contacted travel o world who said it would cost £800 to rectify the error. My sister checked with US Airways policy online where it stated this was free. My sister then contacted travel o world so they could rectify and explain quoting the key parts of the policy. My sister was then told by the lady at travel o world that she had been doing this for 10 years and my sister was interpreting the policy incorrectly. My sister than rang US Airways who made all changes needed with NO CHARGE after taking to my sister for 3 mins. Please explain travel o world.

I was lied to, insulted and refused a refund for a booking that had clearly not been made with an airline. After booking a flight online I called to confirm and made the payment, all done, flight booked, easy job. An hour later I received a call from the same agent informing me that my outbound flight was booked but my return had sold out. In order to get on the same plane as others in my party I'd need to pay an additional £70. Upon querying this I was told a refund would not be available for my outbound flight and I'd have to pay the £70 or lose the flight and the money. The agent held on to my card details between booking and calling back and read them back out to me as well, which I thought as a little odd. I agreed and the agent was adamant that I confirmed this additional charge over email whilst he was on the phone. I then checked my bank to see that the funds had been withdraw, to find that only one payment had been taken, the agent had held on to my details hadn't booked any of the flights originally and then booked them all after our second conversation or so I thought. At this point alarm bells began to ring so I checked directly with the airline, no flights had been arranged and even if there had there would have been no reason for an additional fee. Immediately I called back and spent two hours, being insulted, hung up on and refused any answer or refund. In the process traveloworld agents broke several distance selling regulations. They refused escalation of my enquiry, held on to debit card details and withheld the information they'd entered about me into their database. I was passed to a "manager" who turned out to be the original sales agents closest colleague not in fact a manager. I eventually spoke to a manager after asking for EVERYONES name I'd spoken to and being told, you "don't need to know that" and that "nicknames are good enough for you" after speaking with all of them who told me that wasn't their real name after I asked who I need to send a formal letter of complaint too. Eventually after 2 hours they agreed a full refund, I'm yet to receive it, and have been told 4 days, 4 working days and 7 working days by various agents. Avoid at all costs.Incompetent, rude, liars. As a side note, I'm 24 years old and make the majority of my purchases online, this is the first review I've ever written, such is the extent of my unsatisfaction with the way this company operates.

This company is a total joke, booked my flight when I pay online it kept saying error then received e-mail confirm my payment with the result of success. Next day got an e-mail asking me to call them for the reservation.I was told that the price was no longer available and told me to pay more money. With other companies I have never had any problem with them, just this one! A total waste of time and panic.

I looked at 3 flights online, tried to pay but there was an error. Phoned the company to be told flights no longer available, offered others at £80 more pp. Paid for flights, got confirmation email and atol cert only to be contacted 3 days later to say flights no longer available, can offer others at £400 mote pp! Asked by a very rude employee to wait 48hrs, if no flights available will get full refund, they took my £1514, now i have to wait 5 working days for my refund. Surely there must be something Simone can do about this firm???

So cleverly they call themselves Travelworld with a picture of a globe in the middle, so they are actually called Traveloworld. I only noticed this when they emailed me and I saw this on the header and after readings these reviews I became suspicious. The prices online are NOT available so I was quoted the actual price of flights but when I called back the next day the man denied the price he had given the day before. Quite rude and pressurising and keep phoning me - I wont be booking with them !

I have just booked a flight to Orlando next year with this company and I cannot fault them. I did read some of the reviews, some of them good, some bad and I decided to go ahead and use them as their flight prices were very competitive and also the flight connection times were very good. The young lady I dealt with was very helpful, polite and she took the time to reply to emails I sent following the booking. I received e-tickets 3 days after booking and have already confirmed seats on the flights. Can't recommend highly enough.

Absolutely shocking. These guys are just a confidence trick. Please, please, please do not use them! Booked my flights and 3 weeks before departure they still have not confirmed times or dates. They will not pass you on to anyone to talk to. Really, really bad service. Holiday has been ruined by them. Now fighting for a refund.