Worst Customer Service Ever!!!

After weeks of my youngest son's torture I decided to give in and change our broadband provider to Virgin Fiber Optic package with TV and Phone line (i have to say it was very cost efficient). I believe this was the worst decision I could have made. After going through the whole application process and verification that Fiber optics can be installed at our home (i checked online and called them) i completed the order and informed our old supplier that we require termination. After waiting the usual 3-4 weeks the engineers finally arrived only to spend 5 minutes looking around and to inform me that the fiber optics cable was a couple of meters away and thus they could not connect this service. I was a bit upset as our old provider would discontinue their service on that day. So I asked if the could instead connect us with their normal broadband services but they refused, I asked for an explanation as to why they couldn't and they said they had none and I should call up the customer service team and the would clarify everything! Like hell they did!! the representative was extremely rude, the would not send the appropriate engineers for another 3-4 weeks and they were unable to provide an explanation as to why the did not know fiber optics could not be installed on the first place! I would expect a company as virgin to at least have the decency and pro activeness to at least offer a prompt solution to their customers for such issues.Needless to say i canceled my order and went to sky!