Terrible

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Virgin Broadband www.virginmedia.com
★☆☆☆☆
1.2
From 1027 reviews
14.0% of users recommend this

  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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iamcnut's review of Virgin Broadband www.virginmedia.com

“Terrible”

★☆☆☆☆

written by iamcnut on 15/11/2012

Cowboys! Their Helpdesk is a disgrace, no-ever believes what you tell them. My 30MB drops to 0.3 EVERY evening from 17:00 to 22:00 which make it redundant as a service because that is the only time I am there to use it. They do not believe it to be a problem but check our their support forums! It is rammed full of people all with the same issue and it still isn't taken seriously. NEVER go with Virgin.

  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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Sburke111's Response to iamcnut's Review

Written on: 16/11/2012

I agree with above. Virgin are milking customers for money. I am now paying for 60GB service and getting less than 10 - usually 5!. The service is less reliable than when I was on 2MB with good old Telewest! Its been downhill ever since - except for the prices. Branson should be ashamed!

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