Time Talk - www.timetalk.co.uk Reviews
Latest Reviews
★☆☆☆☆
“Stay away from Time Talk”
Written on: 18/06/2013
I have just seen the ISP REVIEW for Time Talk as 9 0ut 0f 10.What rubbish.They are the worse Telephone Company I have ever come across.Please help in getting them to stop trading,because they shouldn't be allowed to continue. (read more)
★☆☆☆☆
“Do not use!”
Written on: 18/06/2013 by Mrchips1 (1 review written)
Dont be tempted by cheap offers this company offers. They create contracts you havnt agreed to & keep you tied in linger then you agree to. They dont repond to e-mails & letters & continually overcharge you what they like and completely ignore you when you complain. Wish i had not joined this terrible company. (read more)
★★★☆☆
“Shambolic should shoveoff!”
Written on: 15/06/2013
Echo the other reviews of how I ended up speaking to this outfit. I wanted to continue my business with Talktalk when I moved but ended up chatting away to some fast talking fella for some time about what I needed to happen with my phone and broadband until he eventually told me I was through to Timetalk. Offered a much better deal, rubbished Talktalk, including the "fact" they were based in the UK and I would always be put through to an English person!!! I didn't like that, but ignored the... (read more)
★☆☆☆☆
“time talk”
Written on: 14/06/2013 by tyson0115
Useless customer services and not able to contact as phone numbers not working not able to receive internet access (read more)
★☆☆☆☆
“Useful get-out clause?”
Written on: 11/06/2013 by jd2511 (1 review written)
Some years ago I had the same problem with NTL. I'm lucky enough to be a member of a certain consumer rights organisation, so I contacted their legal dept who, for about £9 (I think that was legal advice for a year) advised me thus - any contract is a two-way entity, with rights and obligations on both sides. So if they're reneging on their end of the deal and you want to cancel, write to them pointing out that under distance selling legislation, as they are not providing the service... (read more)
★☆☆☆☆
“Not as Promised”
Written on: 08/06/2013
They promise you the world over the phone, but when you ask where is what is promised you are told to read the small print. I was told on two occasions that I had unlimited download then get charged for downloading more than 40gig. and was told I was not promised unlimited. Then get charged for router postage when again told delivery is free. e-mails sent asking how to setup outlook to receive e-mails, as yet no reply. In letter told to go to www(dot)timetalk(dot)co(dot)uk/info but nothing... (read more)
★★★★☆
“stupid people”
Written on: 07/06/2013 by burnleymuslim
all these reviews are all nonsense i had the same problem but o start with it was my own mistake coz as the toime talk adviser mentioned i was indeed on the time talk website when this pop up appeared thinking it was talktalk so i supose this was my own mistake as is what is happening with everyone else there is no way timetalk can hack talktalks webpage or else theyd be shut down . cheap fast n smart is what i call timetalk keep up the good work . thumbs up from me . (read more)
Gailkeylewer's Response to burnleymuslim's Review
Written on: 07/06/2013
I was on Google and typed in Talk Talk when the pop up appeared from Time Talk telling me there was a problem with my TALK TALK account . It was a deliberate attempt by them to fool me but the only fool here is you I'm afraid ( bit harsh but as you called 100's of us "stupid" I don't feel guilty.) If you have signed up with them I sincerely hope you don't download much or you will need a bank loan to pay your next bill. FOOL!!
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Gailkeylewer's Response to burnleymuslim's Review
Written on: 07/06/2013
I note you are from Burnley.. the "home" of Time Talk.. mmmmm??
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★☆☆☆☆
“disgusting and rudely spoken”
Written on: 06/06/2013 by 0068
Did the same as the first persons review was with talk talk rang the number shown ends up being time talk who talk you into switching to them as they are better all round. Having switched to time talk what a shambles, free router, unlimited broadband, free phone calls anytime, 500 mins of international calls all for £26.29 a month. Well they have never charged me the right amount they have always taken neally double each month, charged me for the delivery of the router which I wasn't told... (read more)
★★☆☆☆
“ ”
Written on: 03/06/2013 by Johnboy12
I had the same problem as many others went to go into my talktalk account up pops a message problem with your account ring the number shown you get through to that number no problem at all I thought i was talking to talktalk but no it was timetalk said they could offer me faster broadband cheaper than talktalk so took there offer up went and looked at reviews frightened the life out of me so i rang them back within the hour of saying i would Like with them to cancel my order the person said... (read more)
★☆☆☆☆
“NIGHTMARE!!!!”
Written on: 03/06/2013 by GailKeylewer (1 review written)
TIMETalk have to be the most unscrupulous and unprofessional "company" I have ever had the misfortune of dealing with. I thought I was the only unsuspecting fool who was redirected to them whilst trying to contact TALKtalk, but it seems there are many of us!! First they trick you into contacting them by duping you into believing they ARE TalkTalk! When you call the number they supply they fast talk you into thinking you are actually through to Talk Talk but on pressing them, they admit... (read more)
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Showing 1 - 10 of 53 Reviews
★★★★☆
“smooth switchover”
Written on: 03/06/2013
The day they took over my line and broadband was so smooth, i had no disruption and not one problem since.brilliant . (read more)
★☆☆☆☆
“What a fiasco! Why are Time talk ignoring me?”
Written on: 02/06/2013 by FredEssex (1 review written)
When trying to speak to TalkTalk I was connected to a gentleman who revealed after several minutes that his was a totally different company. He offered me a better deal than I had so agreed to join Time Talk. The installation took place on 22/05/13, the connection lasted until28/05/13 when the landline started making a screeching sound. This was finally cured when a gentleman from the exchange got the line working again on 29/05/13, this was after making a call to technical support on a... (read more)
Gailkeylewer's Response to FredEssex's Review
Written on: 03/06/2013
they are a total nightmare. You would need to report them to C.I.S.A.S as that is who regulate them, not Ofcom. Im currently awaiting their response as I have sent my complaint to them after Time talk took over my line after I cancelled and left me without internet for 9 weeks. Tell them you want the case escalate to CEO and that you will send your complaint to CISAS if they do not respond.
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★☆☆☆☆
“Biggest lie ing company ever avoid i thought talktalk...”
Written on: 02/06/2013
Biggest lie ing company ever avoid i thought talktalk was bad until i found timetalk (read more)
★★☆☆☆
“slow connection”
Written on: 02/06/2013 by bilalmilalmo
this is a slow connection i have to wait for videos to buffer and on cod bo2 on ps3 it quite alot gets interrupted (read more)
★☆☆☆☆
“False Promises with Staff that tell lies”
Written on: 30/05/2013
Switched to Time Talk and wished I'd never bothered. My phone and broadband was cut off without any warning and I'm now been told my broadband won't go live for 5 working days. When I signed up to Time Talk I specially asked about downtime and was advised it would only be approximately 3 hrs, a big different to 5 working days???????? Want to cancel my contract with them but this will just mean even more downtime. Very frustrated. You can't actually speak to a senior member of staff... (read more)
★☆☆☆☆
“broadband connection, not”
Written on: 28/05/2013
Been waiting since 27th March for broadband connection,still not connected,after numerous phone calls and paid £25 for telephone connection no broadband.Each time I call it will be sorted says timetalk.Phoned today to cancel at 17.30,told, "my manager will call back within the hour",now 19.32. (read more)
★☆☆☆☆
“Worst phone company wish I'd never changed”
Written on: 13/05/2013
I changed from talk talk . I never got the rooter in time so with out Internet tried to contact time talk but is impossible to get in contact with them ! Finely got Internet on 2 weeks ago now there saying I owe 70.89p in 2 months don't think so but I can't get through to talk to anyone please ring me to resolve this problem or I will be seeking advice to cancel my phone with them (read more)
Annbothamley's Comment
Written on: 13/05/2013
Weve all had trouble with this phone company,as you can see.Most of the reviews on here say they are terrible.Wish people wouldn't go with them.If you haven't been with them long ,id cancel now and cancel any Direct Debit at the bank.
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Andreawright63's Comment
Written on: 21/05/2013
OMG i wish i ha read these reviews before i succombed to time talk..so does anyone know if talk talk and time talk are same company?
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Annbothamley's Comment
Written on: 21/05/2013
Dont think they are,otherwise they wouldnt try to get you to join them,if they are the same company.If they are upsetting you ,get advice from OFCOM and at the same time make a complaint to OFCOM about them.
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Abwgolf's Comment
Written on: 02/06/2013
WILL DO AS YOU SUGEST HAVING SLEEPLESS NIGHTS ON MY OWN TRYED LETTERS/CALLS
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Ehisus's Comment
Written on: 21/05/2013
yes, am facing the same problem with this company and i dont think they know what they are doing. they took £105 from my account as well and now talktalk is asking me to pay £400 as i do not owe them and timetalk promise to deal with the transfer kinder. now am all alone.
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Annbothamley's Comment
Written on: 22/05/2013
ANOTHER CUSTOMER SUCKED IN BY TIME TALK.LOOK AT THE OTHER GUEST COMMENTS ON THE OTHER REVIEWS THAT I HAVE WRITTEN AND SEE WHAT TO DO NEXT,IF YOU DONT WANT THEM AS YOUR TELEPHONE PROVIDER.
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Abwgolf's Comment
Written on: 02/06/2013
i am having same proplem suposed to be a fixed price charged for router CAN SOMEONE HELP US TO CONTACT THESE PEOPLE
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Abwgolf's Comment
Written on: 02/06/2013
LET ME KNOW IF YOU FIND AWAY OUT??
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Annbothamley's Comment
Written on: 03/06/2013
If you want to cancel your Contract with TIME TALK and you've only just joined them,do this,it worked for me.Cancel your Direct Debit.Get in touch with Citizens Advice.They will tell you how to write a Cancellation Letter.Also complain to OFCOM.TIME TALK ADDRESS is Time Talk,Indigo House.I haven't heard from them after I wrote a cancellation letter in October last year.GOOD LUCK,and after they told me it would cost £300.00 for me to cancel.
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Mal001's Comment
Written on: 06/06/2013
Just cancel direct debit. After 4 months of them not taking my direct debit and cutting me off, I swapped to Sky.. Sent them this letter, and never heard another thing from this awful, awful company.
Dear Sir
I am writing in response to your letter dated 20.03.13 regarding an alleged late payment of £ .
I refer you back to my previous correspondence to you, in which I have stated more than once, that I am NOT prepared to be kept on hold indefinitely on a premium rate number trying to get through to you, and have asked you to call me to resolve this bill issue, to no avail.
As previously mentioned, your shocking service, and inability to take my direct payments, even though I have given you all my details numerous times, has lead me to change providers as you are aware, so I have no intention in paying a late fee of £40.00 for your failings as a service provider.
Please find enclosed a cheque for £ as full and final payment to you for the original outstanding balance, and as such, expect no further dealings or correspondence from you in this matter.
I have sent a letter of complaint to Ofcom regarding your company, as judging by the reviews of Timetalk on the internet, so have many others, so could I suggest that you review your company and it’s working practises so can actually ‘ strive to deliver quality services’ as you profess, but fail to do.
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★☆☆☆☆
“Unhappy customer”
Written on: 08/05/2013
Having chosen to Time Talk, the first problem came by changing the supplier, but did not supply the ADSL Wireless Router , and therefore had no access for 3 days. Once having set up Time Talk, we assumed that the connection, would be at least as good as Talk Talk, unfortunately it became so slow it became useless. I phoned on the 7/5/13 and asked for advise, and after a long time I spoke to a Gentleman who said he would speak to the technical section and ring me to resolve the problem. No... (read more)
★☆☆☆☆
“broken promises”
Written on: 03/05/2013
I was promised a much better speed on my broadband but have ended up about the same for more money. Timetalk answer is they didn't promise better speed. Timetalk gave me a new telephone number instead of the one I had had for 16 years and when questioned they told me my previous provider wouldn't release it. having talked to my previous provider they told me it was available. After several weeks and several attempts to get this number back the promised follow up phone calls were never... (read more)
★☆☆☆☆
“Awful, terrible and be very aware”
Written on: 02/05/2013
If I could give this company a zero rating I would.One star is one too many!!! What a horrible company with most horrible, rude and unprofessional staff.I initially was to transfer from Talk Talk but then cancelled the transfer within the time period stated.However,since then I have not been able to get rid of them, they are continously pestering me through their escalation team threatening me with legal action saying they never received the cancellation. Please do yourself the biggest... (read more)
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Showing 11 - 20 of 53 Reviews
★☆☆☆☆
“Don't do It!”
Written on: 30/04/2013 by starbug (1 review written)
I was misdirected by Google too, when trying to get through to Talk Talk. My landline wasn't working and I was callibg from my mobile. The guy who I talked to didn't even correct me when I was talking like they were Talk Talk. It wasn't until about 5 mins into the conversation that he admitted they weren't talk talk, but part if BT instead. I was told that nothing would change in my package, it would just be cheaper because they were part of BT. I'm so glad that I didn't give over bank... (read more)
Starbug's Response to starbug's Review
Written on: 30/04/2013
Urg, writing a long review on a phone keyboard- apologies for all the typing errors guys!
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★☆☆☆☆
“TimeTalk”
Written on: 24/04/2013 by Timetalksuck
There is only one word that describes this company and that is AWFULL. Like so many other fooled customers I was actually trying to contact TalkTalk about Issues that I was having with their service. Tempted by the statement that they would refund any termination fee charged by TalkTalk, which actually means you still have to pay and they ever so helpful in providing the forms that you need to fill out and chase TalkTalk yourself (a total lie considering the sales pitch) I am now locked into... (read more)
Jd2511's Response to Timetalksuck's Review
Written on: 11/06/2013
Check the review I've just submitted - don't pay the £185 and cancel your direct debit. Let them threaten you with court - they know they'd lose and have to pay costs, so it's an empty threat
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★★★★☆
“True to their word”
Written on: 16/04/2013 by EddieBoovie (1 review written)
Like all you people reading these reviews you have had the run ins with Talk Talk and have come across some problem in one way or another mine was internet and gaming (Xbox live) kept disconnecting phoned them on a number of occasions to ask for help and this is how I came across Time talk so I phoned them and next thing I was a new customer, Then I thought who are these people I've never heard of them no adverts no nothing they came out of the blue on a Google search engine so I checked... (read more)
Annbothamley's Response to EddieBoovie's Review
Written on: 16/04/2013
Wasn't looking for another provider.The pop up for Time Talk appeared,and like a lot of people fell for it.Caused me a lot of trouble,but pleased someone is satisfied with them.
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Joystor's Response to EddieBoovie's Review
Written on: 23/04/2013
did help will go with timetalk
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★☆☆☆☆
“FAKE PROMISES”
Written on: 14/04/2013
got thru to these by mistake trying to contact talk talk, to cut a long story short they told me they could give me a better deal than talk talks £22.99 unlimited broad band calls and line rental.Fell for it was promised same deal with time talk for £19.99 a month, was charged £64.41 first month, phoned up and told them and they said i was put on wrong tarrif. i explained i should be on unlimited broad band same as i was with talktalk and they said they would ammend it, then i was... (read more)
Annbothamley's Comment
Written on: 14/04/2013
UNTIL THIS TIME TALK FIRM ARE GOT RID OF<THEY WILL KEEP ON UPSETTING PEOPLE.THERE ARE 30 REVIEWS ON HERE ABOUT THEM,WITH ONLY 2 or 3 PLEASED WITH THEM.WHY ARE THEY STILL TRADING .
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Natasha6's Comment
Written on: 18/04/2013
Absolutely awful service from them. It happened to me also, a long wait on the phone and no problem solved! Charged me £47.00 first month for what should have been £22.50!! They had included several extras which I did not order!!!!!
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★☆☆☆☆
“I needed to contact Talk Talk, when I went onto their...”
Written on: 12/04/2013
I needed to contact Talk Talk, when I went onto their website, I entered my password only to be greeted by a pop up sayng that there was a problem with my account.I called the number,I was asked how much I was paying for broadband and was told that they could provide me with cheaper broadband.Stupidly I agreed and gave bank details for direct debit.Talk Talk have written to me to say they have stopped these people from taking over my line, but today they are still trying,apparantly they have... (read more)
Toosiec's Comment
Written on: 13/04/2013
Ring your bank and cancel direct debit immediately.
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★★★★★
“Pleased up to now”
Written on: 09/04/2013
I have this week gone to time talk, phone was connected almost immediately after line went dead from previous provider. Received wi-if box 3 days later, and connected today to the Internet, which seems much faster than talk talk which I was with for over 10 years. And time--talk is £10. A month cheaper. Phoned time talk a few times and never had to wait more than 5mins before they answered very polite and helpful English speaking staff. (read more)
★☆☆☆☆
“time talk - Don' even think about it!!!! ”
Written on: 09/04/2013 by toosiec (1 review written)
Similarly to other reviewers, I was calling TalkTalk because I had a noise on the line when a 'help' popup appeared. Obviously I thought I was contacting Talktalk. I then received a call from someone purporting to be from BTtalk and offering excellent rates. BT, very reputable, sounds OK. Stupidly - for the first time in my life and I'm nearly 80 - I allowed myself to be duped. I blame this on the noise on the line as I am a bit deaf - I don't want to accept that I have been fooled!!!!... (read more)
Mandies6254's Response to toosiec's Review
Written on: 12/04/2013
I FOUND THIS ADDRESS ON 'TIMETALK' WEBSITE
TIME TECHNOLOGY PARK
BLACKBURN ROAD
BURNLEY
LANCS
BB12 7TW
We got caught out today, we will be writing to this address [recorded delivery of course] , and using a template letter we found on 'citizens advice' site, we have emailed them through their customer services contact form, [found on their website],
we have informed the bank and asked them to block any payments made to this company, we have informed 'talktalk' of what they are doing, and tomorrow we will phone 'talktalk' and tell them not to let this company take over our line.
I dont see as there is anything more that we can do.
As all this only happened today we will keep everyone informed of any progress.
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Toosiec's reply to Mandies6254's Comment
Written on: 13/04/2013
Thanks for response. I saw this address but thought it was just a repair outfit for more than timetalk.. I called my bank and they cancelled the direct debit which had been set up 2 days after the phone call. They were making sure that they got their money before the cancellation period expired. My bank confirmed that I was not the first customer this has happened to. Happily, direct debit cancelled. Good luck!
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Mandies6254's reply to Mandies6254's Comment
Written on: 18/04/2013
UPDATE ON PROGRESS
We have written to the above address, guess what?? no reply, no reply from email either, they tried to set up a direct debit which we promptly cancelled.
Today we get confirmation of 'impending transfer', we will be ringing talktalk tomorrow again just to confirm to them that we don't want to change provider.
We have also written to the address on the bottom of the letter in Cyprus, just to ensure all angles have been covered.
SUPATEL LTD [although we addressed it to 'TIMETALK/SUPATEL LTD]
Stadyl Building
Corner Them
Dervis-florinis Street
Nicosia
Cyprus
We have also found out that SUPATEL [trading as TIMETALK] is being investigated by OFCOM.
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Gailkeylewer's reply to Mandies6254's Comment
Written on: 01/06/2013
be careful! I was also PROMISED by Talk Talk my line would not be taken over by the unscrupulous TIME talk... again and again I told Talk I wanted to stay with them .. yet, weeks later.. NO SERVICE! TIMETALK had took over my service, no router, nothing and that's regardless of the fact I cancelled half way thru the cooling off period!! THEN, they held my line hostage so Talk Talk cudn't take it over again and I went neary 10 WEEKS with no internet ! I had to figure all that out myself by the way, and Time Talk offered me a meesley £150 goodwill! I think for 10 weeks of a nightmare that does not cut the mustard. Needless to say Iv complained to Telecom Ombudsman about Talk Talks negligence and to CISAS about TimeTalks underhand slamming techniques. I will keep you updated. I hope Talk Talk take better care of your line than they did mine.
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★☆☆☆☆
“Pretended to be TalkTalk, and then very difficult to...”
Written on: 09/04/2013
I was trying to get through to TalkTalk to review my account. Ended up somehow speaking to Time Talk instead of Talk Talk. They produced what sounded like a better offer and induced me to switch telephone supplier. After receiving further information, particularly that they are based in Cyprus, I decided to cancel. It turns out that it is very difficult to contact them. The cancellation number (an 0845 number) is never answered, and the support number replied that it was unavailable and... (read more)
★☆☆☆☆
“Do not switch to TimeTalk”
Written on: 30/03/2013
Attracted by the inclusive price if £15 per month I promptly switched two lines to them. So how come we were charged £150/£160 per month. After trying several times to fix the error by telephone we were promised the mistake would be rectified by a certain date. That date came and went but no money was sent back and guess what another £150 / £160 per month was taken. I cancelled in writing (email) They claimed by email, replying using my email I sent to them that they cant read what I... (read more)
★★☆☆☆
“Not what i was promised”
Written on: 27/03/2013
Like many others i had a pop up which invited me to contact Time Talk (big mistake)at first i have to admit i was more than interested in the price which was half what i was paying to Talk Talk, the sales person i spoke to assured me that they could give me the same service that i was getting from Talk Talk.Now after being with Time Talk for just over i week i am reggreting moving,on a good day i get 6 meg in the evening it drops to less than 1 meg with TalkTalk i was getting 14 big... (read more)
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Showing 21 - 30 of 53 Reviews
★☆☆☆☆
“NO REPLY TO 1ST LETTER TO CEO.OR 2ND WHICH WAS...”
Written on: 19/03/2013
I WAS LIED TO INITIALLY 0845 AND 08457CALLS NOT FREE HAD TO WAIT WEEKS FOR REFUND TO MY ACCOUNT FOR TRANSFER FROM TALK TALK. THE PERSON WHO SIGNED ME UP WAS DISSMISSED FOR MISREPRESENTATION. I HAVE ASKED TO BE RELEASED FROM THE CONTRACT HAVE NOW CONTACTED OFCOM. THERE IS JUST NO EXCUSE AS I HAVE COMPLAINED REPEATEDLY. SERVICE NOT EVEN ON PAR WITH TALK TALK ! (read more)
★☆☆☆☆
“TIMETALK”
Written on: 25/02/2013
I have also been duped by these people. I was trying to find a telephone contact number for Talktalk so that I could set up an improved broadband contract and was shocked to be speaking to someone who said they were BT Timetalk!! After listening for a while I started to think Oh well BT is probably my best bet and so went along with it. After I came off the call and after giving him my bank details I checked online for reviews and found MANY!! I am so 'STUPID' I Know!! They arent anything... (read more)
Bet23Ty's Comment
Written on: 05/03/2013
i also came across time talk while i was trying to connect with my talk talk account. eventually they made it seem a really good deal and i said i would give them a try. they said i would be up and running within ten days but that was a month ago. can i terminate with them as they have not kept to their side. i was given ten days to terminate but feel i should still be able to do it .
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Mr.c.t.'s Comment
Written on: 23/03/2013
I was trying to get hold of talktalk & somehow ended up talking to these people as well who sounded great with a £10 cheaper outcome.
I have just sorted out a 10 day OFF LINE talktalk cockup and not happy with with them again so just managed to stop my DD again that was about to be paid. I have been with talktalk for about 6 years and this is not the first time I have stopped the DD. They get verry P'd off when I do this.
Reading these reviews this Time Talk don't look so clever either now, but they are based in the UK and all speak good English unlike the call centers of talktalk!!
I have no problems calling Time Talk & will be calling them on Saturday the 23/03/13
What I do find odd is that they say I can keep all 6 E~Mail addresses I have with talktalk even though I would be leaving them, how the hell can this be?? Not only that but but they won't send me a router until my telephony service is running first??
This is why I have started looking for info on Time Talk & what a shock, so far I can't find a good one and will be letting you know what they say after I call them. Good luck to you all for now.
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★★★★★
“Great Customer Service and English Speaking”
Written on: 15/02/2013
After typing in google talktalk i were put through to the timetalk website i accepted that this were my fault the sales advisor constantly reminded me that i were at a different company and they could offer me a better package. I accepted this and contuied with the order. I cancelled with talktalk as i haven't had a postive experience with them from the day i told out the contract. They don't understand me and i don't understand them as they speak a different language. Timetalk are english... (read more)
Jd2511's Comment
Written on: 11/06/2013
All this 'they are English speaking' is a tad racist.... especially from people whose own English is bad. (I WAS put through/ it WAS my fault/ she WAS great in helping me - not WERE!)
The person I spoke to yesterday spoke at a ridiculous speed and his accent was unintelligible - certainly no better than any 'foreign' call centre I've had dealings with
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★★★★★
“super fast internet”
Written on: 08/02/2013
as soon as i switched from talk talk my internet connection worked fat with no problems still have no problems connects to xbox live super quick amazeing and cheaper.only downside which is nothing really i have had no paperwork to confirm changeover and no phone number allocated otherwise brilliant and customer service was good clear and cool thanks timetalk. (read more)
Ltm96-42's Comment
Written on: 10/02/2013
I have just recently, switched from talk talk, and I have no problems's, the only Down fall is I have not recieved no paper bill stateing whot my Phone Bill and my service's are costing,
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★☆☆☆☆
“worst service provider ever!!!!”
Written on: 01/02/2013
wish i had seen these reviews before agreeing to anything, much the same as everyone else i belived i was talking to talktalk after having the ugernet problem with your acount sign come up, i was given there whole spech on how i would have faster internet, with the same unlimited service and all for £10 less a month then i was paying and it would not cost me anything to switch, totally brought in to it, a few day after giving them my bank details i was phoned by talktalk saying i was in... (read more)
Kmlouise's Comment
Written on: 06/02/2013
update so far.. i have canceled my bank account so they can not take anymore money off me, i am a student and cannot afford there extortanate bills, i have spent the past 3 days trying to resolve the issue only to be told there is nothing they can do, ive tried to secure my wifi and they keep hanging up on me, i have tried to capp the usage only to be told sorry we dont do that so have been left with no other option then to wait for legal action. alough i belive they have breched there side of the contract ie said i would get 8mbs and i am reciveing 149kbps nowere near what i was promised they have been very clever in there t&c and get of this by saying they are not liable for geograthical variations (what a cop out) so i am going against them on unethical trading. i am sending them a cancelation letter today and awaiting there responce which no dout will be to send me a huge bill but im going to let them fight me for it!!!
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★☆☆☆☆
“think twice before giving your bank details”
Written on: 15/01/2013 by gloriabrill
Like many people I was tricked, I thought I was talking to talktalk and it was 10 minutes before I was told I was with time talk. I couldn't believe it as I had logged on to my talktalk account. My broadband is so weak I can not skype my son. It often stops after 5 minutes. At the beginning when I was told I would have to wait for broadband I said I wanted back to TalkTalk. I was told I would have to pay an £80 fee. I agreed and said I would take them to court. They still would not... (read more)
Annbothamley's Response to gloriabrill's Review
Written on: 19/01/2013
Write them a cancellation letter.Citizens Advise page shows you what words to put in the letter.I sent them a cancellation letter in October and not heard any more from this horrible phone company.Sent it recorded Delivery.
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★☆☆☆☆
“Do not use TIME talk”
Written on: 10/01/2013 by Alexandraalex04
I was with talk talk and when went onto my online account a alert popped up saying there is a problem with my account and to phone this 0800 number I went through to time talk they were brilliant telling me Talktalk are awful they will be so much cheaper quicker speed. As I was changing over I waited atleast 2 weeks and then called to see when I would receive a new router they informed me that it would be like 3 weeks before I would change when the date came Talktalk had cut me off and I... (read more)
★☆☆☆☆
“My mother has been duped into this company, promising...”
Written on: 30/12/2012 by usually_happy
My mother has been duped into this company, promising fast connections for cheap service. They claim the contract had been "messed up" and after charging £71 pound a month for exceeding download limits we sat on the phone on hold for hours trying to establish a solution with more empty promises being made. More bills come for around the same price for once again exceeding download limits as well as phone calls, these phone calls they talked about were to their company trying to fix the... (read more)
Rusty56's Response to usually_happy's Review
Written on: 06/01/2013
Good on you I have had the same problem in my case they are trying to get £800 I resigned with BT and this lot can take me to court I was promised unlimited broadband what I got was nowhere near
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Mick2804's Response to usually_happy's Review
Written on: 07/01/2013
I am glad I have read this it has just saved me a lot of trouble.
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★☆☆☆☆
“Shocking service and really worried”
Written on: 19/12/2012 by Mal001 (1 review written)
I wish I'd found this site before signing up with this awful company! Like many others here it would seem, I was with Talktalk and was going to change to paperless billing when this pop up appeared saying there was a problem with my account. Yep, you've guessed! Was soon talking to Timetalk who promised me a much faster service, unlimited downloads and cheaper bills. Nearly 2 months in of rubbish service, I now cannot get on line at all ( typing this through my neighbours wi-fi)my phoneline... (read more)
Annbothamley's Response to Mal001's Review
Written on: 24/12/2012
Cancel your Direct Debit,i did.Not heard any more,that was 2 months ago.Sent a recorded Delivery letter to them to cancel them,not heard anything.
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Mal001's Response to Mal001's Review
Written on: 18/02/2013
Update on my experience. I will be cut off again tomorrow, as each month they say I haven't paid my bill, this despite me giving them all my details 3 times to set up a direct debit with my bank.Each month is the same. Why should I have to wait on hold for an average of half an hour to pay by card? ' I'm sorry Sir, I'm not sure what the problem is, but we will try to resolve it' Yeah right!!! Anyway, no internet again from tomorrow, if anyone reads this, do yourselves a favour and stay well clear of Timetalk.
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★★★★☆
“TimeTalk OK So Far”
Written on: 08/12/2012
I too was duped into signing up with TimeTalk in exactly the same way as others have described here by a popup message on my TalkTalk account saying there was a problem but as my Talktalk contract was in it's last month I decided to go with it anyway. So far it seems to be ok, the switchover went smoothly for my phone, it was only off for a few hours but my broadband took another five business days to get connected. One problem I am having is that their broadband service only seems to... (read more)
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Showing 31 - 40 of 53 Reviews
★★☆☆☆
“Fiasco from start to finish.”
Written on: 05/12/2012 by graememarsh (1 review written)
Having been offered a smooth transition from TalkTalk to TimeTalk I ended up with a phoneline but no Internet for two whole weeks.Timetalk did ultimately compensate me with 6months free Internet but I must have spent hours trying to find out where the problem lay. Each time I spoke to different customer reps. slightly more info. was leeched out to me until the eventual admission that they half expect this sort of delay when transferring people from a TalkTalk line back to B.T.. Once sorted... (read more)
Gaztafari's Response to graememarsh's Review
Written on: 07/12/2012
Hi Graeme, like yourself I have recently swapped to Timetalk after being with Talk Talk and hearing your problems is like a carbon copy of what I have been going through. They are just awful, I also was under the impression I had signed up for the 'unlimited' package only to look at the online account which had billed me for £85.00. I complained and was then informed that I had signed up for the package that had a 10GB limit. I was adamant I did not and they said they would recall the phone conversation....that was 7 weeks ago and after phoning them three times over this, I still have still not retrieved the call. The speed is ridiculously slow...not even reaching 1Gb when tested with 'Speedtest' I complained about this too but was told that everything is OK their end so it must be my set up. I am still unable to hook up to my email and need to go on to the 'Timetalk' website to access my emails...and even that is malfunctioning now and kicking me offline within seconds of signing in. I have a Mac and was told that there is no support for Macs and I think this is one of the reasons for all my problems. Do you know where we stand with regards to cancellations, looking at the T&C's it seems like they have us by the proverbials!.
Please take heed people and learn from our mistakes...stay well away from Timetalk.
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★☆☆☆☆
“follow up to previous review, now escalated to court...”
Written on: 30/11/2012 by EdRidsdale (1 review written)
This is the saga of Timetalk up to the present time. Following a second phone call last night from someone and discussing my failure to pay my bill i am resending the previous cancellation email for your people to hopefully enable them to work out what they are doing wrong. Please find enclosed copy of the third sending of this email and wish for you to forward it to your cancellation department as requested previously by phone, on one of the many phone calls I have had to make to your... (read more)
★★★☆☆
“Switched from Talk Talk ”
Written on: 14/11/2012 by Michelle99
Was intrested in moving away from Talk Talk as they kept increasing the prices and was fed up went to a few providers and they all wanted a reconnection fee as apprently Talk Talk use thier own private network ( which explains the slow speeds) Time talk agreed to do it for free so made the switch. It was meant to be down for an but was off for a day so not happy about that but now the speed is very good and the price is cheaper. I think that all telcom companies are not good at... (read more)
Billyboy09's Response to Michelle99's Review
Written on: 30/11/2012
No internet for just a day? Lucky you, most of their customers wait for at least a week!....in my case 10 days.
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Graememarsh's Response to Michelle99's Review
Written on: 06/12/2012
As mentioned in my recent review of TimeTalk I was without Internet for 2 weeks!
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★☆☆☆☆
“Took over my line without permission! ”
Written on: 30/10/2012 by philopp (3 reviews written)
Time Talk took over my landline without permission - they didn't answer their helpline or respond to emails. I am still trying to get it back. I suspect they use the Time Talk name to cause confusion with Talk Talk - they are registered overseas - avoid them! (read more)
★☆☆☆☆
“TimeTalk - the biggest mistake of my life”
Written on: 17/10/2012 by richmon292 (1 review written)
I was a Talk Talk customer up until a couple of months ago. In August I went into what I thought was the TalkTalk web site to check my billing statement. I got a message on a web page to say there was a problem with my account and gave an 0800 number to ring. When I dialled the number I got an operator who claimed they were signing up customers to a new account. I then noticed the different name (TIME Talk). I told the operator that I still had time left on my current contract but I was told... (read more)
Annbothamley's Response to richmon292's Review
Written on: 19/10/2012
You dont have to be stuck with them.Phone Ofcom and fight it.I have the same trouble as you with them.They told me i would have to pay £350 to cancel the contract.I am back with Talk Talk and got the £90 disconnection fee returned.This is still ongoing.Even though i am back with Talk Talk ,Time Talk are still charging me ,so i am paying twice for phone calls at the moment.Time Talk dont send bills or letters.I had to cancel direct debit so they couldnt take any money.OFCOM HAVE SAID IF THEY CANT HELP I HAVE TO PHONE C.A.B.I cancelled Time Talk soon after they phoned when they saw my message to Talk Talk but they say i didnt cancel in time.
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Gillianjames's Response to richmon292's Review
Written on: 22/10/2012
I wish I had read this review before i agreed to change to them. I agreed by default, I was on TalkTalk web page & a number popped up saying I had to ring this number as there was a fault on the line. I had agreed to a contract 'update' as I thought, before realising i wasn't speaking to talktalk. i then decided to give them a go. but got cold feet when no accompanying letter ever arrived. They then took money out of my account, before I was even with them, only a small amount but I wasn't told there were going to do this. I've rung & rung them to cancel, but can't get through. Must admit getting worried.
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Edridsdale's reply to Gillianjames's Comment
Written on: 30/11/2012
Hi Gillian,
same happened to me and seemingly to everyone else....Timetalk seem to operate in a world of their own....and think they can bully and intimidate people in order to get their own way.
Ed
Try email, although if you read my review you will see it is not any better as they dont seem to forward them to the relevant department....incidentally dont phone them up or you will be charged.....I fell for this one....they would not phone me back and it is a chargeable call....mine ran up to £22.+ and all of them were to their company.....what a con......
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Gillianjames's reply to Edridsdale's Comment
Written on: 03/12/2012
Hi Ed, thanks for your comment. I did try emailing time talk & wrote to them to an addressI found online. They don't answer anything. I was sent a threatening letter, there is no address on the letter & no signature. What a mess ! I'm now battling with Talk Talk as well, they said I'm going to be billed for £170 because I broke my contract, which I hadn't, I had been out of my contract for years. A member of talk talk team has said he will stop the money being taken out of my account. But I am not holding my breath. I did manage to speak at long last to member of Time Talk, he was unbelievable, said I must have gone on to their web-site. I did not, their number 'popped up' when I was logged into my TalkTalk account. Telling me to contact them straight away as I had a fault with my line. They are just conmen.
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Gillianjames's reply to Edridsdale's Comment
Written on: 04/12/2012
Thanks Ed for your reply, I did answer straight away but for some reason it wasn't printed !! I did email Time Talk on several occasions also wrote, address on web-site, but never got an answer. I contacted Talk Talk to cancel the switch over. ?They assured me it was no trouble, received two letters off them saying they had been successful & there would be no disruption to my service. Time Talk got me disconnected gave me a new number, didn't even have a letter off them welcoming me to company. I rang Talk Talk, but had to re-register with them. no phone or internet for 10 days, Had to have a new phone number, & have had a lot of problems since.Now Talk Talk has taken £170 out of my account for breaking my contract. I didn't, I had been with them for years, & was years out of my contract. I did ring them & they assured me the money wouldn't be taken, but it was, this morning. It's fasy becoming a nightmare. Tried Ofcom, the email I've had to submit will not go through !!!
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Gillianjames's reply to Edridsdale's Comment
Written on: 28/12/2012
Hi Ed,
Thought I would give you an update. TalkTalk did take £170 out of my account for breaking my contract, but had a phone call boxing day to say that I am being reimbursed for that amount. I hadn't heard any more from TimeTalk for a while, but before the holidays had a letter saying they need my phone number to contact me. I will only be speaking to them by letter. I did eventually manage to speak with someone from TimeTalk just after I had been cut off. ( only time ever) His arguments were ridiculous, refused to believe their number popped up while I was viewing my TalkTalk account. Then was asked what colour the number was ?? I told him all this had happened 2 months before, & if I had remembered colour, what;s the betting whatever colour I said he would have said it was another colour. This is only a sample of the ridiculous things he was saying, So they can put their arguments in writing in future. It's their fault I had to have a new landline number, which I won't be giving to them. At least I stopped my direct debit straight away, so they haven't been able to take any money out. Phew. Regards Gillian
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Gillianjames's reply to Gillianjames's Comment
Written on: 31/12/2012
P.S. The final chapter. TalkTalk put £170 back into my account this morning, I also had an email from TimeTalk to say that my account has been closed. What a relief, nice way to start the New Year. But it goes to show that some people will try & bluff you, & bully you into paying up. I was told I would have to pay TimeTalk approx £400 for not going through with the sign up. I hope everyone else gets their money back. You have to tough it out & threaten back. I was lucky TimeTalk didn't get any money from me.
Regards , Gillian
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Edridsdale's reply to Gillianjames's Comment
Written on: 01/01/2013
Hi Gillian ,,
I dont know if this reached the system as i hadnt logged on but if it hasnt ...i suggested that you write all the details down on a document on the pc and save it for later....keep all correspondences even emails and when the time comes if they take you to court you will be forearmed and able to give a coherent report of events without looking as if you are just dodging their charges.
Ed
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Gillianjames's reply to Edridsdale's Comment
Written on: 03/01/2013
Hi Ed,
Fortunately for me, it's all been sorted out. I have received all money owed from TalkTalk & TimeTalk have apologised for the 'mistake' & the matter is closed. They never did get any money out of me. But I have kept all correspondence, just in case. I think the mistake TimeTalk made with me was that I never received any letter from them welcoming me to Time Talk & wasn't given a 'cooling off' period, which I am entitled to, by law. And I cancelled them straight away.
I wish everybody else all the best.
Gillian
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Edridsdale's Response to richmon292's Review
Written on: 30/11/2012
I feel great sympathy for your situation and am in a similar one myself, my reviews are listed on this site too....Ed Ridsdale, and I feel I am about to get the legal approach too very soon.....will not back down though and hopefully like you I will persuade enough people to avoid them like the plague..
I cancelled with 20 days of going live on the phone and 10 days of going live on broadband.....if you can call 0.5Mbit speed going Live....
up to now they have had no money off me and I will be damned if they get any without a good fight....I am not a frail old lady or man who can be intimidated.
Ed
good luck
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Damselindistress's Response to richmon292's Review
Written on: 01/12/2012
Word for word I had almost the same experience. I never gave permission for Time Talk to take over my services, they got hold of my details by telling me an outright lie, i.e. that they are part of Talk Talk who was my ISP at the time. No body notified me about what was happening and I was not aware until I found myself without a phone line or internet, when I questioned TalkTalk they said that my account with them was closed because I had given Time Talk permission to take over my services. I wrote a review which has been withdrawn because someone did not like the truth!
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★☆☆☆☆
“total unjusting, unbelievable, and watch your bank...”
Written on: 04/10/2012
On or roundabout the 1st of August 2012 this all started needless to say I thought All this was cancel, this all come to light when Talktalk cut me off and Timetalk took over. No modem was sent to me as promised within ten days, because I cancel them. When Talk talk cut me off, I was surprised, that when I found out that Timetalk had not cancel, they tried to talk me back into it ( timetalk ) I said again I wanted to cancel. Try to cancel, I cancel about 5 times, they still sent me a modem,... (read more)
Richmon292's Comment
Written on: 22/10/2012
I intend to write to OFCOM and Watchdog to publicise the underhand tactics used by TimeTalk to target new customers.
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Edridsdale's Comment
Written on: 30/11/2012
hi Richmon292,
if you want any more ammunition you can include my name and reviews as they need to be stopped from operating such a disreputable scam on unaware users.
review submitted already if you want to see it.
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Edridsdale's Comment
Written on: 30/11/2012
Hi
I have had the same issues with them and if you decide to go to court please let me know as I am in the position of resorting to the same route...I have just had the threats of being liable for the full 18 months even though I was only connected to them for 20 days......I cancelled the direct debit so they have not got any money out of me yet and am going to make a stand ......at all costs.
Ed
ps read my review and see what I mean.
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★☆☆☆☆
“LEAVE WELL ALONE. NO COMUNICATIONS TO THEIR CUSTOMERS”
Written on: 24/09/2012
Reading the other reviews i came across one where the person was trying to contact Talktalk and got Timetalk instead, this happend to me after talking to their rep it sounded a good deal so I went ahead and signed up. This all happend in the early part of August 2012, I had no comunication what so ever from Timetalk after this until I tried to get on to the internet on Sunday the 16th of September and found out I could not, the reason Timetalk had taken over my phone line from Talktalk and... (read more)
Wayne71's Comment
Written on: 05/10/2012
I have had same problem too, i went to look at my talktalk account and timetalk put a message on saying 'There is a problem with your account please call 08001381912 ' I phoned this number which i thought was TalkTalk and was put to a sales girl i said is this TalkTalk she said yes and said i have old phone line and low speed connection would i like a free new router and better service for reduced payments ? I said yes (Thinking they was my provider TalkTalk ) when asked for my bank details for direct debit i thought NO.... something not right, I tried to cancel but when calling 0845... i was told to call 0845.... after over 5mins on hold they disconnected me....STAY WELL CLEAR FROM TIMETALK.
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Edridsdale's Comment
Written on: 30/11/2012
same old same old............everyone has had the same treatment .....lets unite against them..
read my reviews and see if I am not right.
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Damselindistress's Comment
Written on: 01/12/2012
I am in the throes of trying to extricate myself from Time Talk's clutches. The only way they got hold of me was by lying and telling me that they were part of TalkTalk, I cancelled everything within 15 minutes of giving them my details , amazingly they cannot now find that telephone conversation, although they seem to have a record of my original conversation with them! They are liars and cheats ABSOLUTELY steer clear, give them as wide a birth as possible. I just wish I had!
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Thebull1949's Comment
Written on: 05/10/2012
timetalk is a waist of space i tryed to phone these on the numb there give me andwaited 31 mins with no reply it cost me £8 sent them emails still no reply so i am still with talktalk
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★★★☆☆
“Slow to act , but do have redeeming features”
Written on: 07/09/2012 by Pete0000 (1 review written)
I had previously slated the company on these reviews, however, , they have now supposedly sorting out my contract fee with talk talk. The good thing about timetalk is the speed is good and stable, and you have a uk based call centre. They also charge bandwith for downloads AND uploads so that can be hazardous.. They seem like they havn't quite got their foot on the pedal yet, but are slowly getting there. (read more)
★☆☆☆☆
“DON'T SIGN UP”
Written on: 24/08/2012 by anthony12345
I phoned TimeTalk by mistake one day whilst trying to get in touch with my then provider "TalkTalk",(i regret that phone call). I said "hello is that talktalk", she said "no but we are a broadband company called TimeTalk, can you tell me how much your paying a month and what package you get for that". I told her. "we can give you that same package for £10 less a month" she said, "really" i said, "yeah most providers are just ripping people off today" she said. "Lets get this right" i said,... (read more)
Billyboy09's Response to anthony12345's Review
Written on: 21/10/2012
They did exactly the same to me. I went to my bank a had the direct debit reversed. As far as the 18 month contract goes, they can whistle dixie. I'm back with good old sky now.
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Edridsdale's reply to Billyboy09's Comment
Written on: 30/11/2012
Any developments.....I am in the same position now.
would love to know.
Ed
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Edridsdale's reply to Billyboy09's Comment
Written on: 30/11/2012
Any developments.....I am in the same position now.
would love to know.
Ed
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Edridsdale's Response to anthony12345's Review
Written on: 30/10/2012
This sounds very familiar to the situation that I found myself in....while trying to contact Talktalk i found a banner on my screen saying there was something wrong with my account and to phone the number on the banner.....big mistake.
I found out 5 minutes later I was not talking to talktalk but to timetalk and they gave me the same bull about saving me money and quick changeover etc and it has not been sorted yet .....6 weeks later.
I am having broadband speeds akin to dial up....less than 1 M and falling whereas I received 13.5 M with talktalk.
They said it may be down to my line.....wierd...it was fine with talktalk.....they sent out the BT guy who changed my master socket but said i should contact the provider as he could not understand why it was slow on the internet when his equipment said i should be getting 15.5 M.....
Now Timetalk technicians state there is a fault on the servers and will be sorted by the end of the week.....I don't believe it.......
I would advise anyone thinking of joining them to wait a year or two till things get sorted out and settle down.....or you will be stuck like me and many others with a rubbish service.
Ed
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Edridsdale's Response to anthony12345's Review
Written on: 30/11/2012
Hi,
all this is very much the same as what i have experienced
read my reviews and if you want to fight it lets all unite and see if the tv shows will do a feature on it....watchdog maybe.
Ed
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★★★☆☆
“complaint”
Written on: 22/08/2012
I have been with Timetalk since April and am still trying to get back the transfer fee charged to me from my previous provider. I have contacted them on a number of occassions and still am waiting. I am a pensioner and cannot afford thisa extra expense.which I was promised would not be charged.The service has been good but not wporth the extra money I have had to pay. (read more)
Richmon292's Comment
Written on: 22/10/2012
This appears to have been a common tactic of Time Talk. They must have hijacked Talk Talks accounts web page. I'm surprised Talk Talk haven't said anything about it
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Gailkeylewer's Response to jd2511's Review
Written on: 11/06/2013
that's great news for anyone being bullied by these types of rogues :-) fortunately for me I cancelled my direct debit when I cancelled my order as I smelt a rat! It was called Time Talk! They "waived" my bill in an attempt to appease me but that's not good enough given they hijacked my line for 3 months and I didn't want their service to begin with. So we'll see if CISAS put them in their place at last. Someone has to.