Time Talk Reviews - www.timetalk.co.uk

★★☆☆☆
2.1 / 5
90
32% of users recommend this
  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Disgusted”

Written on: 26/06/2016 by LukeCassidy1990 (1 review written)

I stupidly decided to change companies because according to Time Talk I would get faster internet !!! Well I cannot even have 2 devises running unless I like to watch a buffering sign… Read Full Review

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★★☆☆☆

“Nightmare company!! ”

Written on: 22/06/2016 by 1977Clark (1 review written)

I recently joined time talk and thought I would get better services instead they messed me about over charged me and when I wanted to cancel they demanded a £245 cancellation fee. Never met such a ridiculous company they know nothing about proffesional but anyone who has read previous reviews and has joined them would know the troubles. I want to ask has anyone managed to get money off them if they had been overcharged and how did they manage to get the money back?! Please help as this has… Read Full Review

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★☆☆☆☆

“Unethical and incompetent ”

Written on: 18/06/2016 by 77Moody (1 review written)

This company (and its parent, Supertel - also owns Supanet and 6G) are possibly the most shambolic, unethical outfit I have ever encountered. The way they market themselves is underhand to say the least. Basically they pay a lot of money to Google etc for SEO - search engine optimisation - which means if you search for Sky, Talk Talk, or BT - the Timetalk result will pop up too. Their sales advisors are trained to reel in victims, sorry, customers by picking up these calls that were made in… Read Full Review

Shadwell36's Comment

Written on: 21/06/2016

Couldn't have said it better myself!!

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★★★★★

“Great I don't know what your complaining about ”

Written on: 08/06/2016 by hhShea484 (1 review written)

I have listened to other people saying time talk is rubbish and got in a state thinking it would of happened to me. I have had time talk now since 6/6/16 and its great. I feel sorry now for the way I may of sounded to them. Cheap also. All I can say is keep up the good work I am going to stick out my 24 month contracted… Read Full Review

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★☆☆☆☆

“Don't do it”

Written on: 05/06/2016 by Pereirark1992 (1 review written)

I was tricked into time talk I rang the wrong number I tho et it was sky all the way through the phone call I was talking about sky q am 200 hundred pound down and now been informed it's 245 pound to get out of contract for a product that has never worked from day 1 I was suppose to get a new box which neva came phone calls are a waste of time and money has any 1 on here managed to get away from them with out paying the 245 pound please… Read Full Review

Clareshaw's Comment

Written on: 14/06/2016

I am having the exact same experience. I was told it was Sky all the way and now being told the same thing about leaving. 14 days cooling off period starts form the original phone call but the service does not start until at least 14 days after. I have lodged a complaint and been told that someone will be in touch with me within 48 hrs. I spoke to a lad, very rude and arrogant and wouldn't let me get a word in anywhere. I have told him that they can come and collect there equipment and can disconnect my wifi as I will not be paying a penny more. Any legal advise would be appreciated.

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★☆☆☆☆

“Rubbish service”

Written on: 24/05/2016 by Saffysee (1 review written)

The most disgraceful and waste of time broadband, Telephone and appy tv is TIME TALK. Do not waste your time on them. They will try to take money from your account. I applied for there services in the 12th of the month. and I had a 14 day cooling off period. The services would begin only on the 26th of the month . Iwas told an engineer would come out to me so I took a day off work. No one turned up so I rang them they said I had to set up myself. I wasn't happy with the box as every time I… Read Full Review

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★☆☆☆☆

“Appalling service”

Written on: 23/05/2016 by Mercedesi54 (1 review written)

Phone and broadband disconnected admittedly due to a mistake by open reach but nearly 8 weeks later still no connection.Problem compounded by total lack of communication between timetalk and Open Reach. No one is taking responsibility.Can't believe this industry is not properly regulated. Timetalk could have at least warnd us that our line had been slammed, they could have replied to my letter and they should not have charged us for the engineers visit which was a waste of time anyway.The… Read Full Review

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★☆☆☆☆

“The sad truth is... they promise you fast HD TV and...”

Written on: 19/05/2016

The sad truth is... they promise you fast HD TV and High speed broadband for half what you pay with sky YOU GET ,, REALLY slow internet the CHEAPEST android box you have EVER seen.. cheapo flimsy remote controllers NO recording ability NO live pause THEY WILL CHARGE YOU £250 CANCELLATION FEE !!!! on the First day we got it, we seen how bad it was, so wee phoned up to cancel as we had ( we were told ) a 2 week grace opt out cancellation period .. but then they said it was 2 WEEKS FROM WHEN… Read Full Review

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★☆☆☆☆

“Still No Service”

Written on: 13/04/2016 by BakerA (1 review written)

Promised the world - 2 months gone, £74 paid, no router, no service, no help, no use at all… Read Full Review

Annaba's Response to BakerA's Review

Written on: 15/04/2016

Yes they did same to me..no one should go in for timetalk because they're just waste of time. Very poor customer service. My router is very slow I've regreted taking contract with timetalk

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Shadwell36's Response to BakerA's Review

Written on: 25/04/2016

Look at the reviews for Supanet, it's basically the same outfit.

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★☆☆☆☆

“BEWARE!”

Written on: 10/04/2016 by Ruhena (1 review written)

I joined them and its not even been a month they have already taken more than £300 without my consent. Absolutley disgusted. I would tell everyone to steer clear of them and don't buy into their lies. They offered me everything I wanted but I was fool enough to beleive them. I will take them to court and do everything in my power to get the money back from the losers. … Read Full Review

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★☆☆☆☆

“Terrible Broadband speed”

Written on: 07/04/2016 by Yareli108 (1 review written)

Just signed up a week ago, when i got my router after waiting over a month for it. Had trouble getting it to work. Im getting 10-16 mpbs and 6mb upload. Now that looks decent yeah? Wrong. its not fibre optic, So unless youre getting this wifi for 1 person, its pretty much useless. I would seriously advise just going with SKY or VIRGIN MEDIA. They have better TV and better internet speeds. Thank you… Read Full Review

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★☆☆☆☆

“STAW AWAY”

Written on: 07/04/2016 by SashaSoto138 (1 review written)

worst customer service EVER not helpful at all.promise service that they can't deliver. NEVER EVER subscribe with this company you will regret.wish there was a way i could get my money back.any suggestions… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY”

Written on: 07/04/2016

Had this broadband for a month and it was nothing but slow. Changed address and from then it has never worked. That was 7 months ago. At first we told them when we moved that the interest wasnt on so they sent a repair guy. He fiddled with a few things and says that should do it. I asked was it fixed and he said "hope so". It wasn't. Still not working. Rang to cancel and told I had to pay a termination fee. Won't be paying that! See you in court!… Read Full Review

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★☆☆☆☆

“Very Bad Service!”

Written on: 01/04/2016 by Killbana (1 review written)

Dont join TimeTalk. We got connected a month ago and our router just came today. It didnt even work, they wouldnt turn our internet connection on. It takes over 30 minutes to get on the phone with an advisor (thats if this company is real). Its ridiculous. Dont join them because youll be robbed of money. This company needs shut down… Read Full Review

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★☆☆☆☆

“IS THIS COMPANY LIGIT??? THE INTERNET PAGE WEIRD”

Written on: 27/02/2016 by JaniyahOlson462 (1 review written)

I WAS THINKING OF LEAVING SKY ETC NOW I AM NOT SO SURE?? AND THEY HAVE ALL MY DETAILS … Read Full Review

Shadwell36's Comment

Written on: 27/02/2016

Time Talk is just a re-branding of Supanet. Don't go anywhere near either of them. Read the reviews for both companies!!

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Janemom's Comment

Written on: 02/03/2016

I spoke to these guys today, I called wanting sky and they ignored me when I asked if it was sky (As they rushed the start of the call) They started asking for my payment information about my Sky account before they admitted they were 'Time Talk' - I wouldn't trust them!

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★☆☆☆☆

“Where's my refund!!!!!!!”

Written on: 14/01/2016 by lkTilley185 (1 review written)

So I was first messed about they quickly took my fee of £65 now I've been waiting over the 14 days for a refund they mess me round some more! Seriously it's less hassle going with some else. I've now signed up with bt and everything is good. Still waiting for the refund I was told I'd get! I'd never recommend to friend (maybe someone I didn't like) takes ages to speak to someone and always get put on hold because half of them don't know what there on about!… Read Full Review

Shadwell36's Comment

Written on: 14/01/2016

I would recommend recording all phone calls you make to TimeTalk, as I did with Supanet (basically the same company).
They will now probably complain about this review, don't let them pressurise you into removing it..

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★☆☆☆☆

“Disgusting service”

Written on: 23/12/2015 by 57Urquhart (1 review written)

Don't fall for this. Unprofessional, never respond to queries, customer service is non existent. You can never get it touch. I have been waiting for my refund for over 20 days now even though the terms and conditions state 14 days. It's sham. They have my account details which is very worrying. Don't trust or be part of this provider… Read Full Review

Shadwell36's Comment

Written on: 24/12/2015

Time Talk is just a rebranding of Supanet. They will extract money from you by any means possible, charged me £99 for non-return of a router they never supplied! ( eventually refunded )
They will now complain about this review, don't let them pressurise you into removing it..

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Yogibear50's Comment

Written on: 02/01/2016

Keep well away from the timetalk,just a load of rubbish. Full of broken promises.

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★☆☆☆☆

“Terrible Terrible Terrible”

Written on: 10/06/2015

TimeTalk are probably the worst service provider I've ever had to deal with, and that's coming from an ex-British Gas customer... We have had a complete nightmare with them - they have the worst customer service team in the world. I tried to change broadband provider initially at the end of last year because they were expensive and the broadband was flakey. Between them, and EE, I was left without a landline phone for 2 weeks and without internet access for over a month. TimeTalk made very… Read Full Review

Shadwell36's Comment

Written on: 28/09/2015

Supanet charged me £99 for non return of a router they never supplied!!!...this was eventually refunded.
This company will try to extract money from you by any means they can.

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★★★★☆

“Pretty good internet and prices”

Written on: 22/12/2014 by poppygirl123456 (1 review written)

Got a call from timetalk asking me to leave a review on timetalk as i had been a member for 1yr now so when i got it i needed a new line for my flat and bt were charging me loads so timetalk offered free line setup if i took a contract. So far good no issues price does rise now and again but all my previous internet did this. will recommend if you dont like paying bt too much for a new telephone line. 4/5… Read Full Review

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★☆☆☆☆

“Absolutely useless! ”

Written on: 22/11/2014 by TatumHooper (1 review written)

Have been with time talk for about a year. Started off badly with interrupted signal and engineers were sent out on several occasions not fixing anything? When got started was very slow. I spoke to the manger of technical support and said that my area was known for slow broadband. When switching to time talk they slated the previous supplier saying how they are using an old mast and with them I would get better and faster broadband. I wrote a letter to customer complaint about all that had… Read Full Review

Lisaroach11's Comment

Written on: 02/12/2015

Customer service is awful!! Trying to get a refund is like impossible! One week they say they are giving me a refund, the next week they are saying they won't!

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