Time Talk Reviews - www.timetalk.co.uk

★★☆☆☆
2.2 / 5
83
35% of users recommend this
  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Still No Service”

Written on: 13/04/2016 by BakerA (1 review written)

Promised the world - 2 months gone, £74 paid, no router, no service, no help, no use at all… Read Full Review

Annaba's Response to BakerA's Review

Written on: 15/04/2016

Yes they did same to me..no one should go in for timetalk because they're just waste of time. Very poor customer service. My router is very slow I've regreted taking contract with timetalk

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Shadwell36's Response to BakerA's Review

Written on: 25/04/2016

Look at the reviews for Supanet, it's basically the same outfit.

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★☆☆☆☆

“BEWARE!”

Written on: 10/04/2016 by Ruhena (1 review written)

I joined them and its not even been a month they have already taken more than £300 without my consent. Absolutley disgusted. I would tell everyone to steer clear of them and don't buy into their lies. They offered me everything I wanted but I was fool enough to beleive them. I will take them to court and do everything in my power to get the money back from the losers. … Read Full Review

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★☆☆☆☆

“Terrible Broadband speed”

Written on: 07/04/2016 by Yareli108 (1 review written)

Just signed up a week ago, when i got my router after waiting over a month for it. Had trouble getting it to work. Im getting 10-16 mpbs and 6mb upload. Now that looks decent yeah? Wrong. its not fibre optic, So unless youre getting this wifi for 1 person, its pretty much useless. I would seriously advise just going with SKY or VIRGIN MEDIA. They have better TV and better internet speeds. Thank you… Read Full Review

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★☆☆☆☆

“STAW AWAY”

Written on: 07/04/2016 by SashaSoto138 (1 review written)

worst customer service EVER not helpful at all.promise service that they can't deliver. NEVER EVER subscribe with this company you will regret.wish there was a way i could get my money back.any suggestions… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY”

Written on: 07/04/2016

Had this broadband for a month and it was nothing but slow. Changed address and from then it has never worked. That was 7 months ago. At first we told them when we moved that the interest wasnt on so they sent a repair guy. He fiddled with a few things and says that should do it. I asked was it fixed and he said "hope so". It wasn't. Still not working. Rang to cancel and told I had to pay a termination fee. Won't be paying that! See you in court!… Read Full Review

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★☆☆☆☆

“Very Bad Service!”

Written on: 01/04/2016 by Killbana (1 review written)

Dont join TimeTalk. We got connected a month ago and our router just came today. It didnt even work, they wouldnt turn our internet connection on. It takes over 30 minutes to get on the phone with an advisor (thats if this company is real). Its ridiculous. Dont join them because youll be robbed of money. This company needs shut down… Read Full Review

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★☆☆☆☆

“IS THIS COMPANY LIGIT??? THE INTERNET PAGE WEIRD”

Written on: 27/02/2016 by JaniyahOlson462 (1 review written)

I WAS THINKING OF LEAVING SKY ETC NOW I AM NOT SO SURE?? AND THEY HAVE ALL MY DETAILS … Read Full Review

Shadwell36's Comment

Written on: 27/02/2016

Time Talk is just a re-branding of Supanet. Don't go anywhere near either of them. Read the reviews for both companies!!

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Janemom's Comment

Written on: 02/03/2016

I spoke to these guys today, I called wanting sky and they ignored me when I asked if it was sky (As they rushed the start of the call) They started asking for my payment information about my Sky account before they admitted they were 'Time Talk' - I wouldn't trust them!

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★☆☆☆☆

“Where's my refund!!!!!!!”

Written on: 14/01/2016 by lkTilley185 (1 review written)

So I was first messed about they quickly took my fee of £65 now I've been waiting over the 14 days for a refund they mess me round some more! Seriously it's less hassle going with some else. I've now signed up with bt and everything is good. Still waiting for the refund I was told I'd get! I'd never recommend to friend (maybe someone I didn't like) takes ages to speak to someone and always get put on hold because half of them don't know what there on about!… Read Full Review

Shadwell36's Comment

Written on: 14/01/2016

I would recommend recording all phone calls you make to TimeTalk, as I did with Supanet (basically the same company).
They will now probably complain about this review, don't let them pressurise you into removing it..

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★☆☆☆☆

“Disgusting service”

Written on: 23/12/2015 by 57Urquhart (1 review written)

Don't fall for this. Unprofessional, never respond to queries, customer service is non existent. You can never get it touch. I have been waiting for my refund for over 20 days now even though the terms and conditions state 14 days. It's sham. They have my account details which is very worrying. Don't trust or be part of this provider… Read Full Review

Shadwell36's Comment

Written on: 24/12/2015

Time Talk is just a rebranding of Supanet. They will extract money from you by any means possible, charged me £99 for non-return of a router they never supplied! ( eventually refunded )
They will now complain about this review, don't let them pressurise you into removing it..

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Yogibear50's Comment

Written on: 02/01/2016

Keep well away from the timetalk,just a load of rubbish. Full of broken promises.

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★☆☆☆☆

“Terrible Terrible Terrible”

Written on: 10/06/2015

TimeTalk are probably the worst service provider I've ever had to deal with, and that's coming from an ex-British Gas customer... We have had a complete nightmare with them - they have the worst customer service team in the world. I tried to change broadband provider initially at the end of last year because they were expensive and the broadband was flakey. Between them, and EE, I was left without a landline phone for 2 weeks and without internet access for over a month. TimeTalk made very… Read Full Review

Shadwell36's Comment

Written on: 28/09/2015

Supanet charged me £99 for non return of a router they never supplied!!!...this was eventually refunded.
This company will try to extract money from you by any means they can.

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★★★★☆

“Pretty good internet and prices”

Written on: 22/12/2014 by poppygirl123456 (1 review written)

Got a call from timetalk asking me to leave a review on timetalk as i had been a member for 1yr now so when i got it i needed a new line for my flat and bt were charging me loads so timetalk offered free line setup if i took a contract. So far good no issues price does rise now and again but all my previous internet did this. will recommend if you dont like paying bt too much for a new telephone line. 4/5… Read Full Review

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★☆☆☆☆

“Absolutely useless! ”

Written on: 22/11/2014 by TatumHooper (1 review written)

Have been with time talk for about a year. Started off badly with interrupted signal and engineers were sent out on several occasions not fixing anything? When got started was very slow. I spoke to the manger of technical support and said that my area was known for slow broadband. When switching to time talk they slated the previous supplier saying how they are using an old mast and with them I would get better and faster broadband. I wrote a letter to customer complaint about all that had… Read Full Review

Lisaroach11's Comment

Written on: 02/12/2015

Customer service is awful!! Trying to get a refund is like impossible! One week they say they are giving me a refund, the next week they are saying they won't!

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★☆☆☆☆

“Misleading information”

Written on: 02/10/2014 by Sergio40 (1 review written)

First, the promise, A fixed price contract which increases over time. Then the service. A 2Mb/s minimum verbal promise (written is Up to 5mb/s. On some evenings I was struggling to get 800Kb/s, so unable to stream. Finally, the misleading communications. I was sent an E-mail saying my price IS increasing (note. not May be increasing) and if affected, I had the right to terminate without charge. I accordingly changed supplier, informed timetalk, and was told it didn't affect me so they were… Read Full Review

Oldcroney's Comment

Written on: 10/10/2014

AVOID THIS COMPANY - DO NOT GO WITH THEM THEY ARE THE COMPANY FROM HELL - Rubbish customer service. I was sent a really good price from Contracts Manager, which I accepted, it was the worse thing I ever did, not only did they NOT charge me what was in their order, they charged me double, setting up two accounts in my name and took about £100 per month for three months out of my account. When I received an email stating that they were going to increase their price, me - not the price they should have been charging me, but the price that decided to charge which was nearly double what was in my original quote, I thought enough is enough their Fibre optic that wasn't - it fact it was rubbish as the upload speed was awful and kept dropping off. I had the same problem they tried to slap a £230 terminating fee on me. But I went direct to CISAS (which is on their website) they acted for me similar to Ofcom, and guess what they had to pay me compensation, apologise to me and take off all the cancellation fees.

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Haephestus's Comment

Written on: 10/10/2014

Thanks oldcroney. I wasn't aware that Cisas existed. I made a complaint via citizens advice to trading standards. But am now counting down the days (8 weeks from first complaint) until i can go on the cisas website.

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★☆☆☆☆

“Set them selves low standard service and failed to...”

Written on: 30/08/2014 by 1951Barrett (1 review written)

TIP 1. Only enter a written contract with this company,take with a pinch of salt any verball contract you make. TIP 2. Check your contract that both Line rental and broadband finish on the same date you could well find your self paying £90.00 to end your contract for Line rental after your broadband contract has expired. TIP 3. Most phone calls waiting time to speak to a company rep; is 20-30 mins.my final TIP 4 is save your money and go else where there are lots to choose from… Read Full Review

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★☆☆☆☆

“Very Expensive with no customer service”

Written on: 23/05/2014 by 3rdchild (1 review written)

I was under the impression that my bill would be £17 to £18. But actually they debited around £30 each month. I tried to contact the company but no one on the other end. Send emails to this company but they just ignored. Phoned and no one answering. Yes, I'm leaving this rubbish company even they said they will charge me £150 for remaining 23 days. If anyone thinking to go to this company. YOU BE WARNED. I'm thinking anything I like this company... I can't think any… Read Full Review

Eeh123's Response to 3rdchild's Review

Written on: 13/03/2015

this has also happened to me my bill has doubled I will be leaving once contract up

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★★★★☆

“Time Talk OK, internet and calls OK.”

Written on: 14/05/2014 by jimmysheets (1 review written)

Was looking to talktalk deal but ended up talking to time talk and they said they could offer same deal cheaper, so took it and asked for some international minutes. Installation took 7 days and router worked first time just plugged it in! Speed is OK basically same as talktalk, good for browsing and iplayer / netflix. Line rental is also pretty cheap and my first months call were under a tenner. Caller ID is free and comes in handy for me and my wife when she is at home by herself. Put the… Read Full Review

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★★★★☆

“Unable to get web page”

Written on: 29/04/2014 by 205McMillan (1 review written)

I have tried to open my web mail page for a few weeks now. When I do get the web page to open it doesn't accept my password to see my emails. On the rare occasion I manage to find my email page there is no emails listed. Very frustrated. Help please… Read Full Review

Annbothamley's Comment

Written on: 01/05/2014

Seems you got trouble with this phone company like so many on site.The ones that are happy with them,IT WONT LAST.

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Libpoollad88's Comment

Written on: 16/09/2014

still working alright for me

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★★★★★

“TIMETALK”

Written on: 25/04/2014 by JACKJOHNSON56 (1 review written)

GOT A EMAIL ASKING TO LEAVE A REVIEW CLICKED A LINK SO HERE IT IS WAS LOOKING FOR A NEW LINE FOR MY NEW HOUSE AND LOOKED ON THE INTERNET AND ENDED TLAKING TO TIME TALK AND THEY SAID I COULD GET ON FOR FREE IF I GOT INTERNET AND CALLS SO TOOK THEM UP AND SO FAR HAPPY EVERYTHING INSTALLED DID TAKE A BIT LONGER THAN THEY SAID BUT GENERALLY OK THEY HELPED ME SETTUP AND GET INTERNET WORKING FOR FREE AND KIDS ARE HAPPY FOR ONCE!!… Read Full Review

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★★★★☆

“timetalk ok internet, happy!”

Written on: 10/04/2014 by kimmy999 (1 review written)

Just recieved and email asking if i could leave a honest review on this site if i had spare time so here it is. I needed a new phone line for my new flat so checked google and found timetalk the sales guy nathan promised my the cheapest deal with no installation fee with internet and calls. After a few weeks is was finally installed and the uk tech guy mark help me set the internet up within 30 mins and i was away!! the cheap price did raise after 6 months but it still seems fair for waht i am… Read Full Review

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★★★★★

“Finally on supanet fibre, everything finally works!”

Written on: 09/04/2014 by prezzy24 (1 review written)

Was on supanet adsl (about 6-8mb) for several years and got a supanet newsletter stating i could finally upgrade to fibre for a reasonable price - cheap to start then rises after a few months. After a few weeks of waiting got a new faster wifi n router and also about 30-36mb speed and cant believe the difference bbc iplayer and netflix work great and now i can play COD online with a pretty decent ping finally :) download limit is reasonable to as it allows me to stream and download steam… Read Full Review

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