lies, slow, incompetent, money stealing, overcharging

So I have had talktalk as a provider for my phone and internet since I lived in Gosport in September 2010, I then moved to Ely, Cambridgeshire in November 2011, and despite phoning and emailing them they were unable to transfer my phone and broadband until a month after I moved but that it turns out was the least of my problems, I added tv to my package when it became available and then in February 2014 I then moved to Benwick, Cambridgeshire and began trying to get my talktalk package transferred to the new house, now at first my new address wasn't available on their system, to the point they asked if it was even registered with Royal mail and said they would have to add it to their system and this would take 3-4 days, a week later I then phoned again to find out what was happening and turns out the request to have my address added had not even been filed so I was told it would take another 10 days - 2weeks, around 2 weeks later I phoned again- at this point I had already moved out of my old house, it was then they told me that they could only provide me with a phone line at my new address, so naturally I requested to cancel this also involved them asking me if I wanted to put my account on hold for 2 months while I thought about it- not much to think about really as I wanted phone, internet and tv, thinking the request for cancellation had gone through I continued to set up my new house with bt as they were able to proivide all services. A month went by and suddenly money for a talktalk bill was taken from my bank account, now I hadn't used any of their services for over a month and having asked for it to be cancelled I got back on the phone to them, where they passed me from person to person hung up on me and tried to refuse giving me my money back, until eventually telling me the only was I could get a refund would be in a months time or unless I filed an indemnity claim with my bank- now I did not see why I should have to wait a month for them to pay back money they had essentially stolen from me so I went ahead and file an indemnity claim at the bank, whilst on the phone talktalk assured me I would be charged no more money and all charges such as early cancellation charges would be voided as they could not provide me with the services I wanted and they had messed me around. Finally I was seeing the light at the end of this rather stressful period, until today (19/04/2014) over 2 months after my first contact with talktalk I receive and email telling me my april bill is ready to be viewed, and this is where I get the biggest shock the bill is a total of £332.15 - listing Contract Breakage Fee charges of £154.92 + YouView+ Box Deferred Fee of £200, so their promises of voiding all charges was clearly yet again another lie and not once did they ask for a return of the youview box, nevertheless they will not on any circumstances be receiving another penny from me as I have cancelled the direct debit, and I refuse to pay for their mistakes and lies.