Simple Online, Murder on the Phone

Talk Talk Broadband www.talktalk.co.uk
★★★☆☆
2.9
54.0% of users recommend this
  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

Guest's review of Talk Talk Broadband www.talktalk.co.uk

“Simple Online, Murder on the Phone”

★★★★☆

written by on 25/08/2013

Have been trying to get internet set up at a new address. BT provided the old line but seemed incapable of restoring service within two weeks or within any given deadline. I already use Talk Talk at my old address and so phoned them up. Their call centre staff were dreadful - loud background noise, unintelligible, wouldn't stop trying to sell me television and couldn't understand I didn't want it (I assume that's their commission). When they accepted I simply wanted a new broadband connections at a new address they said their engineering staff would call me back in ten minutes as they could not complete the request themselves. Half an hour later and still no call back. Their website by contrast was quiet,compliant, helpful and quick. And only sold me precisely what I wanted.

  • Reliability

  • Customer Service

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