Worse than dealing with BT!

Sky Broadband
★★☆☆☆
1.8
24.0% of users recommend this
  • Reliability

  • Customer Service

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willihulks's review of Sky Broadband

“Worse than dealing with BT!”

★☆☆☆☆

written by willihulks on 13/02/2015

I ordered their full TV, phone and broadband package.

The give you a 1 day slots for installation, so you have to block out a whole day.

Their engineer did text me on the morning of the installation with an estimated time that he would be at the property. The installation of their satellite dish it transpired would have required major surgery to the roof, a specialist installer and me being at the property for at least another 1 or 2 days. i would also need one of the neighbours to be there to access the roof of the building. the neighbours mostly live abroad!

the engineer then tried to set up the broadband. he plugged it in and said it would be working within 12-14 hours.

the next day, it wasn't working.

after another long wait on the phone, I was told we would another openreach socket from BT. That would mean another 2-3 weeks and booking yet another day to be at home waiting for a BT engineer. And then no guarantee that BT would be able to install the necessary cabling and socket the same day. Sky never tell you that you need a live BT openreach socket when they give you the hard sell...

So before you order, beware that you may need to use up a quarter of your annual holiday allowance....they don;t tell you that at the time they sell to you. However, I have no doubt that it is in the smallprint...

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