Avoid at all costs

Click here if this is your business
★★☆☆☆
1.8 / 5
26% of users recommend this
Click here if this is your business
  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

Ambjmb's review of Sky Broadband

★☆☆☆☆

“Avoid at all costs ”

Written on: 17/04/2013 by Ambjmb (1 review written)

Just awful. My family were told that our Internet speed would be 10meg. So we got it and its been a month now and it's only 2.6. Its terribly slow and pretty much unusable. We phoned to ask why we were promised 10 but only recieving 2.6, the man who took our call said 'if you pay an extra £20 a month we will speed it up'. Of course we were livid because we were lied too and now being told that we can have faster Internet but only if we pay extra. Will be using BT as soon as this contract is up. I would warn people not to bother they are just rubbish.

  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Techexpert's Response to Ambjmb's Review

Written on: 14/05/2013

this comment is completely false, it is not in any ISP's interest to slow speeds, it does not cost them anymore money.

call sky tech support and they will tell u what ur minimum and estimate speeds are from ur exchange, they MUST provide u with minimum otherwise it is a technical fault.

NO advisor would have told this customer what he just said, otherwise, this would be a mis-sell and would lead to disciplinary measures. he may have mis-understood the advisor who told them that fibre is available for £20 a month.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Maxlenn's reply to Techexpert's Comment

Written on: 01/06/2013

I have a feeling that a lot of these negative comments are just made up by some rival ISPs. the comment above is nonsense - 2.6 meg is neither slow or unusable.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review