Worst Fibre Broadband ever!!! dont sign up to Sky!!!

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★★☆☆☆
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26% of users recommend this
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  • Reliability

  • Customer Service

  • Speed Consistency

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nmellor's review of Sky Broadband

★☆☆☆☆

“Worst Fibre Broadband ever!!! dont sign up to Sky!!!”

Written on: 23/01/2013 by nmellor (1 review written)

I recently signed up to Sky Fibre with a promise that i would get a download speed of 40mbps, i waited the 10 days for the line to settle as i was only getting 10mbps.. now after 3 weeks, i am only getting 0.7kbps thats on fibre?? i was getting more on my ADSL?? sky are rubbish, i have been in touch and they said they are looking into it. i wrote to them saying to sort it out or i am cancelling, on the last day of the time i gave them they wrote to me saying.... yep we are looking into it? right xxxx this i thought... i'm gonna ring them, 1 hr 23 minutes i was on hold!!! by the time they answered i was livid.. told them i want to cancel which they said we will just check if your in a contract. that was it i blew, i swore a few times and said i aint paying for a service i aint getting, eventually i got a full refund and cancelled my fibre, i have now signed up with BT infinity option 2 and awaiting connection, all i can say is a terrible experience and never EVER going to sky again. and if sky read this then you, you have lost a customer of 9 years one that u aint getting back after the way u treated me...
good riddance and if anyone is thinking of getting sky fibre then DONT!!!

  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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Billybhoy1888's Response to nmellor's Review

Written on: 10/03/2013

Had my sky fibre installed on 8.3.13, what an absolute joke, my ADSL connection was 5.8 meg, most of today ive had a 400k connection on this so called SUPER FIBRE , im sorry i ever switched, and as for their fibre team they are totally clueless and have blamed everything from my WIFI setup to the DLM optimizing my line to BT openreach having service issues

DONT BOTHER ITS GARBAGE

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