Written on: 23/01/2013 by nmellor (1 review written)
I recently signed up to Sky Fibre with a promise that i would get a download speed of 40mbps, i waited the 10 days for the line to settle as i was only getting 10mbps.. now after 3 weeks, i am only getting 0.7kbps thats on fibre?? i was getting more on my ADSL?? sky are rubbish, i have been in touch and they said they are looking into it. i wrote to them saying to sort it out or i am cancelling, on the last day of the time i gave them they wrote to me saying.... yep we are looking into it? right xxxx this i thought... i'm gonna ring them, 1 hr 23 minutes i was on hold!!! by the time they answered i was livid.. told them i want to cancel which they said we will just check if your in a contract. that was it i blew, i swore a few times and said i aint paying for a service i aint getting, eventually i got a full refund and cancelled my fibre, i have now signed up with BT infinity option 2 and awaiting connection, all i can say is a terrible experience and never EVER going to sky again. and if sky read this then you, you have lost a customer of 9 years one that u aint getting back after the way u treated me...
good riddance and if anyone is thinking of getting sky fibre then DONT!!!
As rated by real users
" Amazing customer service " Read More
" Plusnet is excellent value only if you are a new customer " Read More
Written by asterix100
" Quick set-up and helpful staff " Read More
Written by j77jbk
" Slow and simply unreliable " Read More
" Set them selves low standard service and failed to achieve " Read More