Written on: 31/12/2012 by Kirillius (6 reviews written)
After passing quite a few initial hurdles it works quite well.
Speed is good and mostly consistent apart from some occasional busy days like on public holidays.
Had initial problems with setup as a I didn't have a phone socket:
Signed up with them telling them I needed a socket.
They sent me the router and sent me a message saying everything is ready and active.
Called them again saying I still didn't have a socket.
They booked a time to send a BT engineer.
BT engineer came and did something on the exchange but never came by the flat to install a socket (I was waiting for him all day!)
Called them AGAIN saying I needed a socket and booked another time.
BT came the day before the arranged date when I was not home.
Called them again to rearrange!
BT engineer finally came on the arranged date and installed a socket after which everything was finally fine and working.
As rated by our community of reviewers
" Good customer service and excellent value " Read More
Written by DrVingAng
" Fibre broadband " Read More
" The worst customer service do not use this company!!!!! " Read More
Written by HLAustin
" Are most reviews real ? " Read More
Written by Perplexedessex
" COMPLETE DISASTER,TERRIBLE CUSTOMER SERVICE " Read More