Plusnet are going downhill now!

PlusNet Broadband www.plus.net
★★☆☆☆
1.9
From 624 reviews
25.0% of users recommend this

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Griffin-Altdx192's review of PlusNet Broadband www.plus.net

“Plusnet are going downhill now! ”

★☆☆☆☆

written by Griffin-Altdx192 on 22/06/2015

Maybe they're a victim of their own success? It takes SO LONG to get through to customer support. 50 minutes on the phone (I gave up twice) and half an hour on their chat line, that is too bad. And they must have a low standing with Openreach, for issues with the line (again and again) are put on hold for a week, despite that I told them Openreach had caused the line to break when they were up the pole outside our house. That has happened a few times. Moreover, I have an Apple computer and Plusnet have stepped down their Apple support. Help Assistant is not available any more and some customer team staff have no ideas how to help you putting email issues right on a mac. I had to search and find out myself. I cannot wait till my contract is over to change provider.

  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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Freeky's Comment

Written on: 10/09/2015

I surprised you expect your ISP to fix your IT issues, I think you'll find most ISP's will just tell you where to go if you ask them for it.

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Nonaki's Comment

Written on: 10/09/2015

Well, I'm not in position to call upon Openreach to fix the line That's for the ISP to do, I was sure..

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