Terrible customer service (they do not reply)

PlusNet Broadband www.plus.net
★★☆☆☆
1.9
From 624 reviews
25.0% of users recommend this

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smudgerbill's review of PlusNet Broadband www.plus.net

“Terrible customer service (they do not reply) ”

★☆☆☆☆

written by smudgerbill on 14/04/2015

I moved to BT from PlusNet in August 2013 and plusnet secretly and without my permission /knowledge continued to draw Direct Debit monthly charges for over 18 months until January 2015 when I discovered they had charged me at least £340. plus a debt collection payment of £90.00p ,totalling over £430 after I had left them.
then set a Debt collection agency on me 3 weeks after I asked for what the payments were for?. They do not reply to letters (playing the system its called) Pretending they haven't received letters if they are complaints!

  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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