Origin Broadband Reviews - www.origin-broadband.co.uk

★★★☆☆
2.8 / 5
106
48.1% of users recommend this
  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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Origin Broadband - www.origin-broadband.co.uk
Origin Broadband - www.origin-broadband.co.uk

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Latest Reviews

★☆☆☆☆

“Cancellation policy”

Written on: 07/07/2017 by CamrenHolbrook (1 review written)

I contacted them to supply fibre broadband. I have had problems with my telphone line previously and wanted to know what the cancellation policy was if the fault could not be fixed. They refused to confirm that I could cancel if a line fault was found that could not be fixed and claimed it was not in the terms and conditions… Read Full Review

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★★★☆☆

“Service”

Written on: 03/07/2017 by CassandraMead24 (1 review written)

It took 18 min's to get through on the phone. Had conversation with a lady, alot of help,she ordered a new router for us (arrived next morning)then she put us through to the tec engineer(no waiting this time). Great guy, worked together and sorted every thing out. Can't fault them nice people who knew their stuff Still have a problem with their accounts dept; making unauthorized withdrawals from my bank. Cancelled direct debit. After 3 phone calls the promised refunds,have not been received… Read Full Review

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★☆☆☆☆

“Terrible Company”

Written on: 29/06/2017 by btSkinner4 (1 review written)

I changed to this company 24 days ago, of which the broadband has worked for 17. Despite constant contact with them they have yet to do anything right. They have issued me with a bill for two months payments thirty three days before it is due. I waited 1 hour and 28 minutes to speak to a human being despite it being late at night with no explanation. as told would have an engineer visit within 48 hours am now at 96 hours and counting still no explanation. I was told to give a time for them to… Read Full Review

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★☆☆☆☆

“Clown Company.....Ending contact”

Written on: 27/06/2017 by MARTYMEDIC (1 review written)

As many have said,they frequently lie.constantly try to refer to other depts.Always refuse to give managerers name. AVOID AT ALL COSTS… Read Full Review

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★☆☆☆☆

“Poor start”

Written on: 07/06/2017 by Lee00011mansoon (1 review written)

Been with them 22 days. 2mps so far. No compensation offered for this. No contract sent to me yet. Can't get online login. Took 8 days to reply to email. Took 32.43 from my account but was supposed to be 16.99… Read Full Review

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★☆☆☆☆

“Waiting to finish my contract”

Written on: 05/06/2017 by Sawyer418 (1 review written)

The worst customer service I have ever came across in my life. Never again. I am waiting to finish my one year contract to just get out of this mess... I am so sorry for my language... But I mean it.... This is not worth even one star...!!!… Read Full Review

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★☆☆☆☆

“Be Careful”

Written on: 03/06/2017 by Whalen136 (1 review written)

I decided to join this lot but after reading reviews of their service decided not to continue on the same day.Telephoning them the time waiting made me think that I was correct in not continuing, the operator asked me my reason for not continuing with my application and told me that I would receive a refund of my £32+ deposit within 14 days, after that time and having not received my money, I telephoned them and after being held by a lady speaking to the billing department I was told by the… Read Full Review

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★☆☆☆☆

“THE WORST COMPANY EVER - DO NOT TOUCH”

Written on: 11/05/2017 by richardbeard (1 review written)

I have been with the company over one month and my phone line has not worked even though I have phoned them and ask about it they never correct it or reply- oh and you're kept on hold for ages and ages then cut off. My first bill was not on the date stated and the direct debit took more than the bill said. This is atrocious and should never happen. I have also emailed them through their website where they say they will shortly be on touch - but never do. I'm sure if you enquired about… Read Full Review

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★☆☆☆☆

“Shambolic”

Written on: 11/05/2017 by Walkerrj5 (1 review written)

What a complete shambles from start to finish, After making an initial payment was given set-up / switch over/router delivery dates which came and went with no other correspondence. Decided that I should cancel as Origin Broadband could probably not deliver what they are advertising. I cancelled the account, which did not generate a refund for which I have now had to chase 3 times by phone with a total call time running past the hour mark. Its been nearly 2 months since I cancelled! The… Read Full Review

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★☆☆☆☆

“Stay away !!!”

Written on: 04/05/2017 by Willoughbypq1979 (1 review written)

Deceivers. They take people without offering anything in return. They owe money to people, they are like leeches. It's not a company, it's a mafia… Read Full Review

Richardbeard's Comment

Written on: 11/05/2017

Totally agreed! The same is happening to me! They should not be in business ever!

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★☆☆☆☆

“AVOID AT ALL COSTS”

Written on: 27/04/2017 by 361Mendoza (1 review written)

What an absolute joke of a company!! Every single month the day the bill email gets sent to me our internet stops working!! Every month I spend around 3 hours on average on hold without getting through! Then they have the cheek to say there may be charges if the engineer comes out and it's my fault! MY FAULT??? Of course it's not my fault I don't jump on my router every night before I go to bed! And apparently every provider would be the same. NO THEYRE NOT. I am I am going to the ombudsman… Read Full Review

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★☆☆☆☆

“Act in haste, repent at leisure”

Written on: 25/04/2017 by Landen1957 (1 review written)

I have never experienced such poor service, and am counting down the months to leaving!! I'm grateful I'm only on 12 month contract. Receive no bills, and when money taken from account discover I've been Incorrectly billed. No one bothers to reply to emails, that includes the Managing Director. The sad thing is that it's a very affordable service, but that comes at the expense of no customer care values… Read Full Review

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★☆☆☆☆

“Worst compnay you will ever find”

Written on: 24/04/2017 by 430Bennett (1 review written)

I had to wait 3 weeks just to receive installation dates, which was a further 2 week wait. I had to chase customer services 3-4 times, at one point I was on hold for 30mins, only to be cut off and then have to wait another 20mins when I called back. Promises of a call back to me with an update never matrialised and I had to call back to again chase/complain. The further 2 week wait was the final straw and I cancelled the whole contract. I have been promised a refund of my money but no doubt… Read Full Review

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★☆☆☆☆

“What a Shower !”

Written on: 22/04/2017 by Amire453 (1 review written)

Impossible to contact by phone or other methods for customer service phone option, but sales will pick up phone immediately. That tells you all ! Promises made to provide password for customer portal now waiting 3 weeks unable to access my account to see if they have taken money they are not entitled to.If you look on their own customer reviews there are pages & pages concerning this aspect & others. Wish i had read them before i joined. Was with talk/talk was fed up with overseas call centers… Read Full Review

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★☆☆☆☆

“"WISH I STAYED WITH MY OLD SUPPLIER"”

Written on: 13/04/2017

I should have gone live on 12th Feb. rang several times, staff polite but haven't got a clue, they leave you on hold to go and ask questions, then give you answers and nothing happens. Finally went live 9th March, three weeks with no broadband. Still cant get into the portal, and they are no help. I`v just had a seventeen pound bill, so have been paying for the phone calls to get online. So much for the free 0800 No. Now i`m getting drop-outs.I`v paid for eighteen months so am stuck with them… Read Full Review

Tony0103's Comment

Written on: 20/04/2017

Same here, i signed up 30th march, chased them numerous times, constantly on hold. Eventually after 3 weeks (19 april) I got an email saying An engineer would come out and I would go live on the 3rd May!!!! I phoned up and cancelled. I would rather pay and extra £1 a month with another provider. I have signed up today with another provider today (20th april) and I go live 5th May.

So if anyone wants to find out the exact date they go live on the day they sign up with someone, please don't choose origin broadband.

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★☆☆☆☆

“Johnd132”

Written on: 07/04/2017 by gdCollins208 (1 review written)

Thank you, I have just been searching for info about this subject for a long time and yours is the greatest I've found out so far. However, what about the bottom line? Are you positive concerning the supply? dkadccgcdkba… Read Full Review

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★☆☆☆☆

“Cant get in contact to cancel within cooling off period”

Written on: 01/04/2017 by Hh6961 (1 review written)

Does anyone have an email address for this company been trying to contact to cancel order but phone never gets answered… Read Full Review

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★☆☆☆☆

“Please don't switch to this service provider. Worst...”

Written on: 31/03/2017 by 304Fitzpatrick (1 review written)

Please don't switch to this service provider. Worst customer service I have experienced, I have been even charged for their own free phone landline to inform them after my switch I no broadband. 40 mins to get through, the Customer Portal doesn't work and don't return emails or calls. Its not worst the £2.00 you save per month by switching… Read Full Review

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★★★☆☆

“Umm!”

Written on: 25/03/2017 by Alyvia213 (1 review written)

Had origin nearly one year. Date should have been live never happened took a further 2 days. Engineer problem apparently. Since then several calls for drop outs. couple of engineer line checks all ok so they say. Have Been advised by them on numerous occasions they can check my line inside the home but charge for service. Refused. with a well know tv/broadband supply for 4 years @this home never had issues before. Poor broadband will look around when contract ends. On a+ note uk call centre on… Read Full Review

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★☆☆☆☆

“No refund since cancelling on 27 February. Terrible...”

Written on: 21/03/2017 by macdundee (1 review written)

I signed up on 14 February on their website. This means they are liable for distance selling rules that say I have 14 days to cancel. I cancelled on 27 February, day 13. and was transferred to their billing department and promised a refund of my 17.99. No refund by 10th March so called billing again. Was told up to 14 working days for refund but they would expedite mine because I called them. Now 16 working days gone by and no sign of refund. Am on the line now and I have been promised a refund… Read Full Review

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