unbelievably good value ADSL

Origin Broadband - www.origin-broadband.co.uk
★★☆☆☆
2.5
38.0% of users recommend this
  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

Irene-O's review of Origin Broadband - www.origin-broadband.co.uk

“unbelievably good value ADSL ”

★★★★★

written by Irene-O on 24/10/2016

Rock steady connection (no disconnections whatsoever).
Download rate is just a tad lower than average - but nothing that is going to cause any concern (believe me it is well worth taking a slight decrease on your download rate to ensure that your connection is always stable, rather than flying on the edge to get that bit more speed but always losing connection).
Upload rate is way above the norm for our area (around 50% higher).
We pay our fees annually in advance and very significant amount compared to our last ISP (plusnet).
The service so far has been great too, the staff are all very knowledgeable and know their stuff (again polar opposite to our last ISP), they keep you well informed on how things are progressing and best of all we have never had to endure the horrendous telephone queues that all other ISP's seem to have.
Tech support (which is 24-7) actually is UK based (unlike other ISP's who claim it is and then kick you across to BT OPEN-WRETCH's overseas support).
We also enjoy the benefit of a personal contract manager so we speak to the same person concerning any queries, rather than the usual pantomime performance that every other ISP adopts of speaking to a random person each time you call and having to re-tell the history of plant earth in a despairingly vane attempt to get something actually done.
We're currently about halfway through our first contract and I'm hoping (and optimistic) that things remain the same because so far I cannot fault Origin.

  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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