Written on: 18/03/2012
I had been sold by Orange Phone company a wrong product (Home Phone and Broadband).They told me when they sign up, We checked your account and you will get 17MB internet and took from me Wireless router charge £25
Then my line was activated in May and I contacted with them with in 5 days about my internet speed as it was very slow and they told me it will be fixed shortly, it was slow because we just switch over the line.Then again I contacted with them more then 10 times and since May 2011 to February 2012.Every letter I sent them they told me and promised me that it will be fixed soon.
I sent them a final reminder end of February and gave them 14 working days to resolve this issue.Then they send me an email that says It will be fixed with in 5 working days and I phoned their top management
and they told me same thing.
But after 4 days they cut my line and close my account without giving me any information or notice while I was paying regularly and my contact didn't finish which left nearly a year (It was 18 months contract).
They cut my internet line and close my phone line So I have no option to switch my line to Carphone Warhouse or Talk Talk or O2 So I have to pay BT £120 just for phone connection on top now
I have to pay them Internet bill (Which will cost me now a month �35 including all) when I can get this from market same service less then £20 a month including Internet,Phone and line rental etc. all included from Talk Talk or O2 or Plus Net or other provider's.
I paid them since March 2010 to March 2012 and never missed any bills.They took the money from me while they didnt provide the service they promised.On top when I asked about this closing my line without notice and closing my internet connection! There manager or Management name Mr. Mark told me he doesn't know any explanation or reason.
I first contacted regarding follwing issues, Apr 23 2011, 08:25 AM, Then May 21 2011, 11:07 AM, Then Aug 19 2011, 12:02 PM, Then Sep 26 2011, 01:21 PM, Then ... Jan 13 2012, 06:12 PM Finally Feb 21 2012, 10:09 AM Every time I contact with them , They promised to resolve this with in 10 working day while did'nt took any action and finally without telling me or any notice they close my account including phone line.So I have to pay BT urgent £120 just for phone line and on top I am paying now a month £25 just for internet to BT.
This are all true and I report this to http://www.cisas.org.uk and my case reference number is reference number is: 14247
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