Written on: 21/06/2012 by naughtythrills (2 reviews written)
HIDDEN FEES BUT THAT'S NOT THE END OF IT!!!!
I went with Namesco because I had brought my domain name through them, and thought it all looked quite professional....... Jesus was I wrong!! I firstly brought my site which they advertised at £49.99 then to include VAT, ok right it should have been £59.99 but NO, it was £59.99 then again plus VAT. So I ended up paying £71.99!!! How do they work that out?? Complete false advertising!! I have now lost £71.99.
I was hoping to start building my new shop for www.naughtythrills.co.uk last Monday....... FAT CHANCE!!!!!
I have been getting frustrated and messing about with Namesco’s ridiculous “so called” software trying to build my e-commerce!!! All I can seem to do is change the background colour and that is not in full. It is VERY messy software and to be honest have not got a clue where to start. I FINALLY picked my template (supposedly from over 300, yeah right) you can only change them to a VERY limited extent! I changed all my front page for my shop (luckily just testing ideas). I did not know how to save changes (and no it was NOT the ‘save’ icon on the left side of the screen!) So I gave them a call. After been on hold for 15 minutes, only to be told. I had to then press the cache button, so I did and it lost all my changes, nowhere to be found, but it had saved changes I had made to different templates that I no longer required!!
I also asked the adviser how I could put my logo onto the website, (simply logo not pictures just writing) his answer was: mess about with the pixels! Yeah like I have got time and patience to do that.
To be honest by Tuesday afternoon (not even 48 hours) I had gotten nowhere with Namesco’s ecommerce building site and had already made my decision to change. But they had made me so cautious that I spent the rest of the week looking at reviews for others! So thanks Namesco for wasting a week of my life!!
They say it is easy to use and you don’t need to be a web designer. To quote them: Set up in 3 easy steps, Setting up your Ecommerce shop is simple. Use the handy wizard to create your shop’s design and layout, and then the easy-to-use Admin Panel to add products, manage orders, payments, stock and more. :O? NO IT’S NOT!!!
I already run 1 business and have built my website for that with someone else and it was not a problem. But being completely web based I needed a company I could rely on for my second business. I’m not a wizard at computers but I’m not stupid either (already building 1 website), I think even a web designer would struggle with it.
I have now lost £71.99 and a week of trading. I have now changed my site to EKM power shop, I have only had the site a few hours this morning and have got my logo, and some products on already it is wonderful to use and so simple UNLIKE NAMESCO!!!!! But now AGAIN messing about to switch my domain to them and they are REALLY frustrating me!!!! They should change their name to:
MESS ABOUT ALL DAY AND WASTE TIME AND MONEY.COM
What is right with Namesco is probably a shorter list to write, not what is wrong.
VERY, VERY, complicated!!!!! I have asked them to transfer my domain and all I get is an e-mail saying: I have cancelled the renewal for you the package will not renew. To update your name servers please follow the guide below. LIKE THAT WAS A REALLY BIG HELP!!
Very disappointed, and discussed with Namesco they should be shut down!! I could rant about this all day, which is unlike me but they have REALLY got my back up on this one and they want to be glad I’m a passive person!!
PLEASE, PLEASE, PLEASE DON’T FALL INTO THEIR SO CALLED ADVERTISING TRAP!!! AND KEEP YOUR MONEY IN YOUR POCKET!! OR GO TO EKM POWERSHOP AS I DID. They even give you a demo online shop before you commit and have SO much help, it’s unbelievable!! Fabulous value for money at £24.99 inc VAT a month.
They need reporting to ASA, or watchdog for false advertising.
NAMESCO RIP OFF MERCANTS!!
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