Keysurf Reviews

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★☆☆☆☆
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  • Reliability

  • Speed Consistency

  • Value For Money

  • Customer Service

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Keysurf

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Latest Reviews

★☆☆☆☆

“Slow and Unrreliable”

Written on: 06/05/2016

Keysurf is the worst internet provider I have ever had the misfortune to use. Definitely wouldn't recommend and I'm glad lad I have nearly finished my time with it. Download speed is on a average less than 6mb and from about 8pm-2am often less than 1mb. Try to avoid using!… Read Full Review

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★☆☆☆☆

“Sucks ”

Written on: 12/03/2016 by ChaimRafferty205 (1 review written)

Key surfer is rubbish… Read Full Review

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★☆☆☆☆

“Hardly ever works ”

Written on: 28/02/2016 by 397Huber (1 review written)

Our university have this wifi in our halls of residences. It barely works, and when it does its really really slow. Its stopped working during exams before and they didn't do anything about it until a few days later… Read Full Review

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★☆☆☆☆

“Unhelpful and rude customer service”

Written on: 05/10/2015 by 165Lamb (1 review written)

Rude, unfriendly and patronising service when I called their helpline, as well as unhelpful 'advice' to solve my problem with the wifi which remains unsolved… Read Full Review

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★☆☆☆☆

“Rip off!”

Written on: 26/09/2015

In an student halls which has Keysurf as internet provider, 50mpbs limit included in the rent which is split across however many devices are in the room so if you have a phone and laptop you have to split the connection to 25mpbs for each but even then the connection is absolutely terrible, I was planning to bring my gaming computer from home to have something to do but that is not going to happen unless I pay £15 a month or £149 to get 100mpbs which I could then split 3 ways to give each a… Read Full Review

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★★☆☆☆

“Angering”

Written on: 28/03/2015 by 88Wagner (1 review written)

In first semester keysurf provided a pretty great connection when using an ethernet cable. During second semester at university they performed maintenance and ever since then the connection (even on wired) has been unreliable at best. Infuriatinlgy so. If you have any other options for internet providers do not go for this one… Read Full Review

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★☆☆☆☆

“Would NOT choose Keysurf”

Written on: 27/02/2015 by Moore57 (1 review written)

I am a student who requires and expects reliability from my internet. The internet has gone down previously, 3 times, for a short amount of time which we have not thought to flag up with KeySurf. It then stopped working for 5 days, where, on each day, the employees (who have clearly been briefed to provide boll0cks answers in the hope it will make us happy), gave us varied excuses as to why it STILL was not working. The forth day was when three of my final year essays were due in. It has now… Read Full Review

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★☆☆☆☆

“Nostalgic”

Written on: 31/05/2014

The only upside of keysurf is that it makes you feel all nostalgic - because, it's exactly like using dial up. It randomly disconnects every few hours, and some days it just doesn't even work at all. I'm genuinely astounded by how awful it is. I'm not a technological expert, so I don't expect particularly fast internet, but I do expect a connection that doesn't frequently time out for no reason. It does this multiple times a day - and that's not an exaggeration. I feel bad for anyone who was… Read Full Review

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★☆☆☆☆

“poor service provided, and poor customer service”

Written on: 31/03/2014

My internet has always been pretty poor despite the university hall providing a router in each dormitory. The internet cuts off every few minutes, so I have to turn off the wifi on my laptop, and turn it on again, only to repeat the process a few times because it keeps disconnecting. I've called and emailed them a few times, but to no avail. Their customer services are extremely rude, and talk down to the customer. As far as I know, customer services are meant to HELP you with the problems you… Read Full Review

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