John Lewis Broadband Reviews - www.johnlewisbroadband.com

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  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Well worth NOT waiting for”

Written on: 16/11/2015 by Englishdoctor (2 reviews written)

One month in and still not connected, keen to take your money but not so keen to sort out their internal problems, Promises much but delivers little. I used to be a John Lewis customer but after the way we have been treated no more. My advice find a competant ISP… Read Full Review

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Maestro999's Response to Englishdoctor's Review

Written on: 19/03/2016

Just had exactly the same experience.

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Maestro999's Response to Englishdoctor's Review

Written on: 19/03/2016

Just had exactly the same experience.

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★★☆☆☆

“Lost everything”

Written on: 07/11/2015 by DouglasHendry (1 review written)

I have been using waitroe as my ISP for many years, even though I now live in South Africa. But for some reason they seem to have blocked my e-mail account,  so I cannot use Outook, and and I cannot connect to webmail.waitrose,com either. I am told that this is a problem at the John Lewis Broadband, and they have an 0800 number to phone if you have a problem, but we cannot call a UK 0800 number from here in South Africa. So I have been forced to use Gmail, a major inconvenience as I now have… Read Full Review

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★☆☆☆☆

“the worst broadband provider ever”

Written on: 11/10/2015 by Tobin359 (1 review written)

I switched to JL as been misled from a Sun's rating, this caused me a lot of problems including lost of my previous landline number (non-successful switch from Virgin), horible speed, the service interupting very often, especially on the Weekeng making impossible watching of stream television. Customer support is good, speaking nicelly, very kind, discussing weather and other thinks trying to make meaningful conversations, however didn't signed the contract with them for chating with their nice… Read Full Review

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★☆☆☆☆

“no such thing just go to plus net for a better deal”

Written on: 23/08/2015 by AvaDaugherty252 (1 review written)

john lewis do not offer broadband they just dropship you plus net which really sucks… Read Full Review

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★★★★★

“Great speed with broadband ”

Written on: 15/08/2013 by huxtablecjh (1 review written)

Having been forced to make a decision to move from O2 broadband rather than going to sky we decided to give John Lewis a go and the transition was as smooth as silk. The customer service is free and is based in this country and so far has been excellent… Read Full Review

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