Second only to BT in poor customer service

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John Lewis Broadband www.johnlewisbroadband.com
★★☆☆☆
1.7
From 12 reviews
17.0% of users recommend this

  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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Duffylm220's review of John Lewis Broadband www.johnlewisbroadband.com

“Second only to BT in poor customer service”

★☆☆☆☆

written by Duffylm220 on 15/07/2017

I transferred from O2 following the Sky take over. The transfer was easy, from there it was all down hill. The router is poor, I have range extenders all round the house which I didn't with O2. I have had missing emails, they ignore the 'Contact Us' facility. The person on the phone is pleasant, but ineffective, once they answer. Oh and the price. Ouch. I was too lazy to leave before but the service is so poor I have no choice.

  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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