written by Rees109 on 17/12/2014
Although broadband provision ok accounting needs a lot to be desired. Despite paying for year up front got charge suddenly after a couple of months full amount. Customer services not helpful and no clarity on it being refunded. Bills at time did not follow on, balances from one bill to the next did not agree. Call charges have lots of stats but not the basic information enabling customer to identify if they should have been charged e.g date and time to identify if call during free time or not. Need blind faith what they are charging you is correct.
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